Strategies for using automation and AI agents to reshape customer service, support, and sales.https://www.text.com/https://www.text.com/blog/never-miss-a-customers-contact-details-again/https://www.text.com/blog/never-miss-a-customers-contact-details-again/Text now detects emails and phone numbers shared in chat and lets agents add them to the profile in one click.Thu, 20 Aug 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/woocommerce-abandoned-cart/https://www.text.com/blog/woocommerce-abandoned-cart/WooCommerce has no built-in abandoned cart tracking. Here's how five plugins fix that, and how to catch shoppers before the cart is even lost.Thu, 20 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/text-in-text-solution-program/https://www.text.com/blog/text-in-text-solution-program/Text joins LiveChat, ChatBot, and HelpDesk in the Text Partner Program, a new way for partners to earn recurring revenue.Thu, 20 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/best-chatbot-for-wordpress/https://www.text.com/blog/best-chatbot-for-wordpress/A WordPress chatbot only helps if it reads your content. Here's how six top plugins compare—and two popular ones that shouldn't make the cut.Wed, 19 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/shopify-abandoned-cart/https://www.text.com/blog/shopify-abandoned-cart/Two thirds of carts never convert, and Shopify can't see most of them. How to recover Shopify abandoned carts in the chat, before the shopper goes.Tue, 18 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/wordpress-customer-service/https://www.text.com/blog/wordpress-customer-service/A practical guide to WordPress customer service: the four-layer support stack, plugin vs. hosted platforms, and more.Tue, 18 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/best-live-chat-for-shopify/https://www.text.com/blog/best-live-chat-for-shopify/Five Shopify live chat apps compared on order data, AI pricing, and the caveats the vendors would rather not advertise. Which app wins?Tue, 18 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/woocommerce-chat-plugin/https://www.text.com/blog/woocommerce-chat-plugin/We compared 6 live chat plugins for WooCommerce — on cart visibility, AI, pricing, and store integration to help you pick the right fit.Mon, 17 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/woocommerce-order-tracking/https://www.text.com/blog/woocommerce-order-tracking/WooCommerce ships without carrier tracking or a "Shipped" status. Here's the 3-layer fix — tracking plugin, TrackShip automation, and AI chat.Mon, 17 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/webflow-apps-webflow-plugin/https://www.text.com/blog/webflow-apps-webflow-plugin/Webflow has no plugin system, so live chat only installs two ways: a Marketplace App or custom code. Here's how each one works.Mon, 17 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/webflow-customer-service/https://www.text.com/blog/webflow-customer-service/Webflow gives you a website, not a way to answer the people on it. Here's how to add live chat and ticketing.Mon, 17 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/best-chatbot-for-shopify/https://www.text.com/blog/best-chatbot-for-shopify/We tested six Shopify chatbots on live order data, real automation, and the six-month bill — see which ones actually pay for themselves in 2026.Sun, 16 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/july-summary-2026/https://www.text.com/blog/july-summary-2026/New Text features partners can promote or build with, from WooCommerce support to Google Cloud Marketplace.Sun, 16 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/best-conversational-ai-platforms/https://www.text.com/blog/best-conversational-ai-platforms/11 conversational AI platforms, ranked on natural language understanding, integrations, and AI voice agents — not feature lists.Thu, 13 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/best-live-chat-for-wordpress/https://www.text.com/blog/best-live-chat-for-wordpress/6 WordPress live chat plugins compared by price, WooCommerce integration, and AI automation. See which one fits your store before you install.Wed, 12 Aug 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/spot-your-highest-value-conversations-without-opening-them/https://www.text.com/blog/spot-your-highest-value-conversations-without-opening-them/Active cart badges now show cart value next to any conversation in Inbox. Live now for every account.Wed, 05 Aug 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/fix-a-customer-field-without-starting-over/https://www.text.com/blog/fix-a-customer-field-without-starting-over/Add, edit, or delete Custom Customer fields from a dedicated Settings page. Fix mistakes as your needs evolve.Wed, 05 Aug 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/decide-what-happens-when-no-ones-there-to-answer/https://www.text.com/blog/decide-what-happens-when-no-ones-there-to-answer/Set what customers see when agents are offline, and your AI Agent is off — keep chat open or show a form instead.Wed, 05 Aug 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/enterprise-customer-support-software/https://www.text.com/blog/enterprise-customer-support-software/Inside Text's enterprise infrastructure, the security stack, compliance certifications, and analytics built for complex support cases.Wed, 05 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/mcp-model-context-protocol-ai-agents/https://www.text.com/blog/mcp-model-context-protocol-ai-agents/Model context protocol gives Text partners a new way to sell AI agents, turning integration work into billable projects.Wed, 05 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/customer-service-automation-software/https://www.text.com/blog/customer-service-automation-software/A partner's guide to selling automation that turns support tickets into revenue, backed by real client results.Wed, 05 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/help-desk-ticketing-software/https://www.text.com/blog/help-desk-ticketing-software/A partner's guide to Text's ticketing functionality, the features, the proof, and the arguments that turn support tickets into revenue.Wed, 05 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/omnichannel-customer-support-software/https://www.text.com/blog/omnichannel-customer-support-software/Omnichannel customer support software turns channel sprawl into a single inbox, and turns every client conversation into a bigger contract.Wed, 05 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/ai-customer-service-agent/https://www.text.com/blog/ai-customer-service-agent/Text's AI Agent turns customer conversations into revenue, before a human ever has to step in. Here's how partners pitch and sell it.Wed, 05 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/watch-your-ai-agent-sell-before-you-turn-it-on/https://www.text.com/blog/watch-your-ai-agent-sell-before-you-turn-it-on/Product cards now appear in the setup preview. Test the full purchase flow before going live.Tue, 04 Aug 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/ask-chatgpt-whats-happening-in-your-customer-conversations/https://www.text.com/blog/ask-chatgpt-whats-happening-in-your-customer-conversations/Access your chats and tickets, draft replies, and spot trends — all from inside ChatGPT. Live now.Mon, 03 Aug 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/see-which-channel-actually-turns-chats-into-leads/https://www.text.com/blog/see-which-channel-actually-turns-chats-into-leads/See which channel — AI agent, human agent, or chat form — converts best. New Leads Conversion Report breaks it down for you.Mon, 03 Aug 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/mobile-igaming-software/https://www.text.com/blog/mobile-igaming-software/How LiveChat, Chatbot, and HelpDesk turn mobile igaming software into a player retention powerhouse — and why Text partners need to take notice.Mon, 03 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/stop-asking-the-same-qualifying-questions-twice/https://www.text.com/blog/stop-asking-the-same-qualifying-questions-twice/Qualification details now save to the customer profile instead of disappearing after the chat.Sun, 02 Aug 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/igaming-customer-service/https://www.text.com/blog/igaming-customer-service/Improve iGaming customer service with live chat, and automation. See how partners can help operators scale support and meet player expectations.Sun, 02 Aug 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/woocommerce-wordpress-integration/https://www.text.com/blog/woocommerce-wordpress-integration/See a visitor's WooCommerce cart live in the chat, and follow up before the sale goes cold.Thu, 30 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/igaming-kyc/https://www.text.com/blog/igaming-kyc/Boost player conversion and stay compliant. Learn how Text automates iGaming KYC to deliver frictionless onboarding and ironclad data security.Thu, 30 Jul 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/whatsapp-customer-service-guide/https://www.text.com/blog/whatsapp-customer-service-guide/The WhatsApp version you pick decides everything — agents, AI, and cost. Here's how to choose and set it up right.Wed, 29 Jul 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/igaming-white-label/https://www.text.com/blog/igaming-white-label/White label casino operators have the platform. They don't have the support. Here's how Text partners can fill that gap and earn revenue doing it.Wed, 29 Jul 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/software-for-online-casino/https://www.text.com/blog/software-for-online-casino/Discover how Text helps online casinos increase player engagement with integrated live chat, automation, and ticketing.Tue, 28 Jul 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/one-campaign-design-doesnt-have-to-fit-every-screen/https://www.text.com/blog/one-campaign-design-doesnt-have-to-fit-every-screen/Choose whether a campaign runs on desktop, mobile, or both, right from the campaign conditions.Mon, 27 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/whatsapp-business-api-pricing-2026/https://www.text.com/blog/whatsapp-business-api-pricing-2026/Meta moved WhatsApp API billing to per-message. Here's what you'll actually pay by category, country, and BSP markup.Mon, 27 Jul 2026 22:00:00 GMTCustomer Servicehttps://www.text.com/blog/online-gaming-customer-retention/https://www.text.com/blog/online-gaming-customer-retention/Boost online gaming customer retention with AI, support optimization, and smart player engagement strategies.Mon, 27 Jul 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/sports-ai/https://www.text.com/blog/sports-ai/Sports AI is booming. Text partners are earning from it with products that help clubs, betting platforms, and sports apps connect with fans faster.Sun, 26 Jul 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/customer-service-sales-training/https://www.text.com/blog/customer-service-sales-training/Turn every conversation into a sales opportunity with customer service training that helps, not pushes.Thu, 23 Jul 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/widget-suggests-questions/https://www.text.com/blog/widget-suggests-questions/The minimized widget now shows AI-generated questions for the page a visitor is on, so they can start a conversation before opening the chat.Wed, 22 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/ai-customer-service-for-marketing-agencies/https://www.text.com/blog/ai-customer-service-for-marketing-agencies/AI customer service helps agencies boost client ROI, cut churn, and unlock new revenue through the Text Partner Program.Wed, 22 Jul 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/teams-in-all-active-chats/https://www.text.com/blog/teams-in-all-active-chats/A live list of every chat your teams have open right now, AI Agent included. Read any of it without taking over, and step in only when it's worth it.Tue, 21 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/customer-service-outsourcing-pricing/https://www.text.com/blog/customer-service-outsourcing-pricing/Understand customer service outsourcing costs, hidden fees.Tue, 21 Jul 2026 22:00:00 GMTFor Partnershttps://www.text.com/blog/total-cases-report/https://www.text.com/blog/total-cases-report/The Total cases report counts chats and tickets together, with toggles for each on its own, plus targets, trend direction, and automatic anomaly flags.Thu, 16 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/trusted-domains/https://www.text.com/blog/trusted-domains/Name the sites allowed to run your chat widget. A full domain with its subdomains, or exact entries. Everywhere else, it won't load.Thu, 16 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/business-process-outsourcing/https://www.text.com/blog/business-process-outsourcing/BPO turns non-core tasks into strategic advantages, boosting efficiency, scalability, and growth through expert, tech-driven partnerships.Mon, 13 Jul 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/bpo-pricing/https://www.text.com/blog/bpo-pricing/Discover the most common BPO pricing models and learn how to choose the right one for your customer service needs.Sun, 12 Jul 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/june-summary-2026/https://www.text.com/blog/june-summary-2026/Text shipped eight updates in June. Here's what changed and how it helps you turn every customer conversation into revenue.Thu, 09 Jul 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/conversion-radar/https://www.text.com/blog/conversion-radar/Conversion Radar flags the moment a visitor shows a buying or lead signal, in real time, and pairs it with the campaign to match.Wed, 08 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/custom-skills-that-work/https://www.text.com/blog/custom-skills-that-work/122,000 monthly chats, one AI agent, and one team. How Text dogfooded custom skills on its own inbox and shifted agents into AI supervisors.Wed, 08 Jul 2026 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/one-editor-for-pre-chat-and-post-chat-forms/https://www.text.com/blog/one-editor-for-pre-chat-and-post-chat-forms/Both forms now share one editor. For new accounts, pre-chat starts off so your AI Agent can ask for what it needs during the conversation.Mon, 06 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/knowledge-gaps-land-in-the-new-performance-tab/https://www.text.com/blog/knowledge-gaps-land-in-the-new-performance-tab/The Performance tab shows exactly which questions come up most, so you know precisely what to teach your AI Agent next.Sun, 05 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/sales-conversion-report/https://www.text.com/blog/sales-conversion-report/The sales conversion report compares sales from AI Agent chats, human agent chats, and visits with no chat.Thu, 02 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/room-to-shop-in-chat/https://www.text.com/blog/room-to-shop-in-chat/Your AI Agent's product recommendations now expand to a readable size, with photo, price, add to cart, and a tappable photo gallery.Wed, 01 Jul 2026 22:00:00 GMTProduct Updateshttps://www.text.com/blog/what-is-wismo/https://www.text.com/blog/what-is-wismo/WISMO stands for "where is my order?" — the question customers ask when they've paid and your store's gone quiet.Mon, 29 Jun 2026 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/the-ai-agent-can-now-read-images-not-just-text/https://www.text.com/blog/the-ai-agent-can-now-read-images-not-just-text/The AI agent now understands the images a customer sends, not only the text they type. A screenshot, a product photo, a picture of a damaged item: the agent reads what is in the image and uses it in the conversation. It is live now.Fri, 26 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/campaigns-are-open-to-the-whole-team-now-not-just-admins/https://www.text.com/blog/campaigns-are-open-to-the-whole-team-now-not-just-admins/The campaigns page used to be admin-only. Now agents can open it, see every campaign, and create and run campaigns inside their own groups. Where an account has opportunities, agents can launch the campaigns tied to them too.Fri, 19 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/chat-routing-now-works-for-messenger-and-twilio-sms/https://www.text.com/blog/chat-routing-now-works-for-messenger-and-twilio-sms/Routing rules now cover Messenger and Twilio SMS, not just web chat. A conversation from those channels lands with the team that owns it, routed by Facebook Page or by the number the customer texted.Fri, 19 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/merge-duplicate-tickets-into-one-thread/https://www.text.com/blog/merge-duplicate-tickets-into-one-thread/When the same customer opens several tickets about the same issue, agents can now merge them into one master thread. Sub-tickets close, future email replies route to the master, and the full history stays linked in one place.Thu, 18 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/whatsapp-is-now-a-channel-in-text/https://www.text.com/blog/whatsapp-is-now-a-channel-in-text/WhatsApp now connects to Text as a native channel. Conversations from WhatsApp land in the same inbox as web chat, and it is already switched on for every paid, trial, and new license.Wed, 17 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/text-webflow-integration/https://www.text.com/blog/text-webflow-integration/Text is live on the Webflow App Marketplace. Add live chat, AI Agent, and a shared inbox to your Webflow site without touching a line of code.Wed, 10 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/artificial-intelligence-call-center/https://www.text.com/blog/artificial-intelligence-call-center/Your clients' contact center isn't a cost center. It's a revenue floor. Here's how Text helps you prove it.Wed, 10 Jun 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/best-customer-service-software/https://www.text.com/blog/best-customer-service-software/No single tool wins for everyone. We compare the 12 best customer service software options for 2026, from simple inboxes to full AI-powered platforms.Wed, 10 Jun 2026 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/sales-tracking-now-works-on-any-ecommerce-stack-not-just-shopify/https://www.text.com/blog/sales-tracking-now-works-on-any-ecommerce-stack-not-just-shopify/A new platform-agnostic sales tracking method drops the Shopify dependency. One API call on the 'Thank you' page turns on AI Agent sales reporting, in-chat order notifications, sidebar order context, and the Wins counter for any store on the web.Tue, 09 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/add-chat-widget-to-website/https://www.text.com/blog/add-chat-widget-to-website/Add a chat widget to a website and stop leaving money on the table. Here's how to pitch it, prove it, and earn recurring revenue as a Text partner.Tue, 09 Jun 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/real-time-data-integration/https://www.text.com/blog/real-time-data-integration/Learn how real-time data integration helps your clients act on data instantly — and how to build it using Text APIs to grow your partner revenue.Tue, 09 Jun 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/single-metric-reports-now-flag-anomalies-and-show-trend-direction/https://www.text.com/blog/single-metric-reports-now-flag-anomalies-and-show-trend-direction/Single-metric reports now mark best and worst results, flag unusual spikes and drops automatically, and show whether the trend is going up, down, or holding steady. Less staring at charts, more deciding.Mon, 08 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/live-chat-api-integration/https://www.text.com/blog/live-chat-api-integration/485% conversion boost. Zero missed chats. 25% higher order values. This is what live chat API integration actually delivers — and how you build it.Mon, 08 Jun 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/custom-skills-now-talk-to-your-stack-webhooks-for-the-ai-agent/https://www.text.com/blog/custom-skills-now-talk-to-your-stack-webhooks-for-the-ai-agent/Custom Skills can now call any external service through a webhook. The AI agent can pull data from a CRM, check stock against your warehouse API, or push a lead back into a CDP, all triggered by what a customer says in chat.Wed, 03 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/the-chat-widget-now-suggests-questions-based-on-the-page-youre-on/https://www.text.com/blog/the-chat-widget-now-suggests-questions-based-on-the-page-youre-on/Open the chat on a product page, a pricing page, or a help article, and the welcome message shows 1 to 3 question suggestions written for that exact page. One tap, the conversation starts, the visitor never has to type from a blank cursor.Tue, 02 Jun 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/does-chatgpt-save-your-data/https://www.text.com/blog/does-chatgpt-save-your-data/ChatGPT can save your chats, prompts, and files—but consumer and enterprise plans differ. Here's what businesses must know about privacy.Mon, 01 Jun 2026 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/text-app-in-affiliate-program/https://www.text.com/blog/text-app-in-affiliate-program/Text combines AI agents, live chat, and help desk in one platform. Promote it as an affiliate and earn up to 22% recurring commission for life.Sun, 31 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/editable-customer-info-capture-leads-without-leaving-the-chat/https://www.text.com/blog/editable-customer-info-capture-leads-without-leaving-the-chat/Agents can now correct customer details mid-chat without leaving the conversation. In Tickets, the requester email moved to its own field above the message input.Fri, 29 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/opportunity-cohorts-from-spotted-signals-to-the-right-visitors/https://www.text.com/blog/opportunity-cohorts-from-spotted-signals-to-the-right-visitors/Opportunity Detection now lets you drill from a live signal directly into the visitors who match it. Four new lead generation templates also shipped for the moments just before a visitor decides to stay or go.Fri, 29 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/may-summary-2026/https://www.text.com/blog/may-summary-2026/New API packages, Text on Shopify, and the solution tier almost ready. Here's what's worth promoting this month.Fri, 29 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/igaming-affiliate-marketing/https://www.text.com/blog/igaming-affiliate-marketing/iGaming affiliate marketing goes beyond player acquisition. Learn how promoting customer service tools earns recurring income.Fri, 29 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/pick-the-size-pick-the-color-add-to-cart-all-inside-the-chat/https://www.text.com/blog/pick-the-size-pick-the-color-add-to-cart-all-inside-the-chat/Variant selection now happens inside the chat widget. Around half the products in a Shopify store have variants, and the AI agent can now close the sale on all of them without sending the visitor anywhere.Thu, 28 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/igaming-reseller-programs/https://www.text.com/blog/igaming-reseller-programs/Most igaming reseller programs pay you for traffic. These pay you for something that lasts, and one of them is built for igaming customer service.Thu, 28 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/chatgpt-accuracy-customer-support/https://www.text.com/blog/chatgpt-accuracy-customer-support/For customer support teams, the key question is whether ChatGPT is accurate enough to trust with real customer interactions.Tue, 26 May 2026 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/playbook-is-live-skills-your-team-and-ai-agent-both-run/https://www.text.com/blog/playbook-is-live-skills-your-team-and-ai-agent-both-run/The Automations section in Text is now Playbook. It's the first step toward collapsing workflows and custom skills into one concept, Skills, where one person builds something once and the whole team, humans and AI agents alike, can run it.Mon, 25 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/saas-reseller-programs/https://www.text.com/blog/saas-reseller-programs/Turn your SaaS expertise into recurring revenue. Discover why the Text Partner Program is the best choice for resellers in 2026.Thu, 21 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/best-saas-affiliate-program/https://www.text.com/blog/best-saas-affiliate-program/Earn recurring income with SaaS affiliate programs in 2026. Discover the best picks and why the Text Partner Program leads the way.Wed, 20 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/chat-card-in-tickets-one-click-back-to-the-conversation-that-started-it/https://www.text.com/blog/chat-card-in-tickets-one-click-back-to-the-conversation-that-started-it/Tickets created from chats now show a chat card at the top of the feed with the original conversation summary and a one-click link backTue, 19 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/bpo-customer-support/https://www.text.com/blog/bpo-customer-support/Outsourcing customer support can cut costs and boost quality — if you choose the right BPO partner.Tue, 19 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/wins-counter-is-live-revenue-leads-and-customers-served-always-in-view/https://www.text.com/blog/wins-counter-is-live-revenue-leads-and-customers-served-always-in-view/A persistent counter at the top of the app showing three numbers that move during the day: sales closed, leads qualified, customers served.Wed, 13 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/spotlight-now-searches-everything-at-once/https://www.text.com/blog/spotlight-now-searches-everything-at-once/Search across chats, tickets, and contacts in one go. No scope picker, no retyping. Tabs filter the results after the fact.Tue, 12 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/every-channel-one-place-the-new-all-channels-section/https://www.text.com/blog/every-channel-one-place-the-new-all-channels-section/A new Settings page that shows every channel you can connect - website widget, email, messaging apps - and their current status.Tue, 12 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/text-is-live-on-the-shopify-app-store/https://www.text.com/blog/text-is-live-on-the-shopify-app-store/You can now find and install Text directly from the Shopify App Store. This matters more than it sounds. Shopify merchants no longer need to leave their admin panel, find our site, sign up separately, and figure out the integration. They search, click install, and they're in.Tue, 12 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/april-summary-2026/https://www.text.com/blog/april-summary-2026/Everyone has AI. Here's the Text features, data, and proof that show why yours actually does something.Tue, 12 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/add-to-cart-right-from-the-chat/https://www.text.com/blog/add-to-cart-right-from-the-chat/When the AI agent recommends a product, visitors can now add it to their cart without leaving the conversation. One tap, item in cart.Mon, 11 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/targets-land-in-single-metric-reports/https://www.text.com/blog/targets-land-in-single-metric-reports/Managers can set a target on any single-metric report, manually or by accepting a suggested value based on recent results. Now every report has a line on it that says what good looks like.Fri, 08 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/april-2026-product-updates/https://www.text.com/blog/april-2026-product-updates/AI agent can now recommend products, the app can flag revenue opportunities in real time, and routing rules control which conversations reach which teams.Thu, 07 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/wordpress-plugins-that-help-you-sell/https://www.text.com/blog/wordpress-plugins-that-help-you-sell/Ten WordPress plugins for ecommerce: six for the foundation, four for revenue. All free to start.Thu, 07 May 2026 00:00:00 GMTFor PartnersCustomer Servicehttps://www.text.com/blog/best-shopify-apps-new-store/https://www.text.com/blog/best-shopify-apps-new-store/9 Shopify apps every new store needs — page design, SEO, email, retention, and more. All free to start.Wed, 06 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/custom-sso-is-live-for-enterprise-customers/https://www.text.com/blog/custom-sso-is-live-for-enterprise-customers/Connect your own identity provider and have your team log in through it. The setup guide is live in the help center.Tue, 05 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/custom-fields-land-in-tickets/https://www.text.com/blog/custom-fields-land-in-tickets/Add the fields your support process actually needs. Priority tier, order ID, region - whatever the workflow calls for.Tue, 05 May 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/ecommerce-integration-services/https://www.text.com/blog/ecommerce-integration-services/Ecommerce integration services are a growing revenue opportunity. Here's how to build, sell, and profit from them as a Text partner.Mon, 04 May 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/custom-api-integration/https://www.text.com/blog/custom-api-integration/Custom API integration lets Solution partners go beyond native integrations and build tailored connections that clients can't get anywhere else.Wed, 29 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/247-support-solution-for-igaming/https://www.text.com/blog/247-support-solution-for-igaming/The best 24/7 support solution for iGaming keeps players happy, cuts costs, and builds loyalty — here's what that means for your revenue.Tue, 28 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/bespokechat-transformed-agent-training-and-live-monitoring/https://www.text.com/blog/bespokechat-transformed-agent-training-and-live-monitoring/A remote contact center built Super Vision to fix their own supervision gap. Now Notesco uses it to catch agent mistakes in real time.Mon, 27 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/sklabs-built-7-marketplace-apps-and-hit-1k-mrr/https://www.text.com/blog/sklabs-built-7-marketplace-apps-and-hit-1k-mrr/Two developers, seven apps, $1k MRR — all built part-time. Here's how SKlabs turned everyday integration ideas into recurring revenue on Text.Fri, 24 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/the-chat-shop-built-payments-integration-livechat-app/https://www.text.com/blog/the-chat-shop-built-payments-integration-livechat-app/A text partner built a native Mollie payments integration in under a month — bringing real-time payment data straight into the agent view.Fri, 24 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/median-built-a-scalable-business-on-text-platform/https://www.text.com/blog/median-built-a-scalable-business-on-text-platform/Spencer Scott acquired Median, rebuilt it on Text Platform, and is chasing 10x revenue. Here's the playbook that's making it happen.Wed, 15 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/livechat-integrations-built-revenue-with-text-apis/https://www.text.com/blog/livechat-integrations-built-revenue-with-text-apis/Two developers. One platform. A full-time SaaS business — see how LiveChat Integrations made it happen with Text.Wed, 15 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/ai-affiliate-programs/https://www.text.com/blog/ai-affiliate-programs/Discover why AI affiliate programs matter — and why Text Partner Program is the smartest choice for long-term partner revenue.Mon, 13 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/bpo-partnership/https://www.text.com/blog/bpo-partnership/Discover how smart BPO partnerships turn outsourcing into shared growth through the Text Partner Ecosystem.Thu, 09 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/march-summary-2026/https://www.text.com/blog/march-summary-2026/Scale revenue with AI agents and APIs. Build smarter solutions, automate workflows, and grow with your clients.Wed, 08 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/march-2026-product-updates/https://www.text.com/blog/march-2026-product-updates/March brought the biggest AI agent upgrade in Text App's history.Mon, 06 Apr 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/ai-agent-vs-chatbot/https://www.text.com/blog/ai-agent-vs-chatbot/The real difference between chatbots and AI agents, how each one handles customer interactions, and how to explain both clearly to your clients.Fri, 03 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/best-affiliate-program-for-customer-service/https://www.text.com/blog/best-affiliate-program-for-customer-service/Earn lifetime commissions promoting top customer service tools — start with the Text Affiliate Partner Program.Thu, 02 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/technology-affiliate-program/https://www.text.com/blog/technology-affiliate-program/Turn your tech knowledge into income with top affiliate programs — including the Text Partner Program built for long-term growth.Wed, 01 Apr 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/webhook-integration/https://www.text.com/blog/webhook-integration/Webhook integration turns LiveChat into the center of your client's tech stack. And turns you into the partner they can't afford to replace.Fri, 27 Mar 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/what-is-api-monetization/https://www.text.com/blog/what-is-api-monetization/Build profitable API-powered services on Text® products and turn your technical skills into a recurring revenue stream.Thu, 26 Mar 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/messaging-api/https://www.text.com/blog/messaging-api/From CRM sync to omnichannel bots — here's what solution partners can build with the Text messaging API.Thu, 26 Mar 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/api-integration-in-betting/https://www.text.com/blog/api-integration-in-betting/How Text® Platform APIs help betting partners build smarter player support — and turn integrations into recurring revenue.Thu, 19 Mar 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/sports-book-software/https://www.text.com/blog/sports-book-software/LiveChat, ChatBot, and HelpDesk fix the support gap in sportsbook platforms. Sell them to iGaming clients and earn 25% recurring commission forever.Fri, 13 Mar 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/february-summary-2026/https://www.text.com/blog/february-summary-2026/Explore the latest Text updates, including Microsoft Marketplace access, MCP AI integrations, and new opportunities in the iGaming industry.Tue, 10 Mar 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/february-2026-product-updates/https://www.text.com/blog/february-2026-product-updates/AI reply suggestions arrive in Tickets, Workflows can now talk to any external system, live cart data gives agents commercial context in real time, and Teams management is now native to Text.Mon, 02 Mar 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/gladly-alternatives/https://www.text.com/blog/gladly-alternatives/Discover effective customer support solutions with the best Gladly alternatives. Explore options to enhance your service experienceFri, 13 Feb 2026 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/automate-customer-service-for-a-leading-ireland-importer/https://www.text.com/blog/automate-customer-service-for-a-leading-ireland-importer/See how Earthridge automated customer enquiries with Text, turning chats into instant answers and structured service jobs.Thu, 12 Feb 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/customer-service-skills/https://www.text.com/blog/customer-service-skills/Discover the key customer service skills that create exceptional client experiences. Enhance your approach today.Thu, 12 Feb 2026 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/chatbots-vs-conversational-ai/https://www.text.com/blog/chatbots-vs-conversational-ai/Explore the key differences between chatbots and conversational AI. Discover insights to enhance your understanding and make informed choices.Tue, 10 Feb 2026 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/best-lead-generation-software/https://www.text.com/blog/best-lead-generation-software/Discover the top lead generation software of 2026, featuring key functionalities and expert insights. Boost your marketing strategy!Fri, 06 Feb 2026 00:00:00 GMTSales AutomationMarketing Automationhttps://www.text.com/blog/january-summary-2026/https://www.text.com/blog/january-summary-2026/Discover at Text: credibility signals, hard metrics readers trust, and ROI stories buyers relate to.Thu, 05 Feb 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/types-of-communication/https://www.text.com/blog/types-of-communication/Explore the various types of communication and their effects on relationships and workplaces. Gain insights to enhance your communication skills.Wed, 04 Feb 2026 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/ai-agent/https://www.text.com/blog/ai-agent/AI agents are more than chatbots. Learn what they are, how they work, and why companies are using them now.Mon, 02 Feb 2026 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/january-2026-product-updates/https://www.text.com/blog/january-2026-product-updates/This month: your AI agent learns to greet every visitor personally, e-commerce data shows up where agents actually need it, and the chat widget gets the space it's been missing.Sun, 01 Feb 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/best-ai-agents-for-customer-support/https://www.text.com/blog/best-ai-agents-for-customer-support/Discover the top AI agents transforming customer support in 2026. Find the right solution for your business and enhance your customer experienceWed, 28 Jan 2026 00:00:00 GMTArtificial IntelligenceCustomer Servicehttps://www.text.com/blog/best-groove-alternatives/https://www.text.com/blog/best-groove-alternatives/Discover top Groove alternatives to boost your sales engagement in 2026. Explore effective tools that enhance your outreach.Tue, 27 Jan 2026 00:00:00 GMTSales Automationhttps://www.text.com/blog/marketing-automation-strategy/https://www.text.com/blog/marketing-automation-strategy/Discover effective marketing automation strategies to boost engagement in 2026. Learn practical tips to enhance your campaigns and drive results.Fri, 23 Jan 2026 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/ai-knowledge-base/https://www.text.com/blog/ai-knowledge-base/Enhance your support strategy with an AI knowledge base. Discover practical steps to streamline operations and improve customer satisfaction.Thu, 22 Jan 2026 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/customer-journey/https://www.text.com/blog/customer-journey/Discover effective strategies for mapping and optimizing the customer journey to enhance engagement and drive conversions.Tue, 20 Jan 2026 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/triple-the-bookings-with-conscious-commerce-corporation/https://www.text.com/blog/triple-the-bookings-with-conscious-commerce-corporation/A Guelph real estate agency tripled bookings and eliminated spam leads by replacing manual filtering with a fully customized AI ChatBot.Fri, 16 Jan 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/go-to-market-strategy/https://www.text.com/blog/go-to-market-strategy/Develop a winning go-to-market strategy with essential steps and best practices. Learn how to navigate challenges and drive successFri, 16 Jan 2026 00:00:00 GMTMarketing AutomationSales Automationhttps://www.text.com/blog/december-summary-2025/https://www.text.com/blog/december-summary-2025/New Text updates to help partners gain visibility, manage clients better, and earn more with affiliate-ready content.Wed, 14 Jan 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/engagement-and-insight-across-clients-in-the-middle-east-region/https://www.text.com/blog/engagement-and-insight-across-clients-in-the-middle-east-region/See how Cupola helped clients scale real-time engagement with LiveChat, driving 5× chat growth and deeper customer insights in six months.Wed, 14 Jan 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/vision-helpdesk-alternatives/https://www.text.com/blog/vision-helpdesk-alternatives/Discover top Vision Helpdesk alternatives that suit your business needs in 2026. Explore options that enhance efficiency and customer support.Wed, 14 Jan 2026 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/call-center/https://www.text.com/blog/call-center/In 2026, the call center is an AI-first hub. Discover how agentic AI and predictive metrics are transforming service from a cost into growth.Mon, 12 Jan 2026 00:00:00 GMTFor Partnershttps://www.text.com/blog/top-ai-tools-for-education/https://www.text.com/blog/top-ai-tools-for-education/Discover the best AI tools to enhance learning and teaching in education. Explore effective solutions to boost engagement and improve outcomes.Mon, 12 Jan 2026 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/benefits-of-ai-bots/https://www.text.com/blog/benefits-of-ai-bots/Discover how AI bots can enhance business efficiency and elevate customer experience. Learn their key benefits and improve your strategy today!Fri, 09 Jan 2026 00:00:00 GMTArtificial IntelligenceSales Automationhttps://www.text.com/blog/hubspot-alternatives/https://www.text.com/blog/hubspot-alternatives/Discover affordable and effective HubSpot alternatives for 2026. Explore our top 10 picks to find the right fit for your business needs.Wed, 07 Jan 2026 00:00:00 GMTSales Automationhttps://www.text.com/blog/december-2025-product-updates/https://www.text.com/blog/december-2025-product-updates/This month: the widget gets bigger and smarter, your AI agent starts tracking sales, and language barriers get a lot smaller. December closes out the quarter with changes your customers will notice the moment they visit your site.Thu, 01 Jan 2026 00:00:00 GMTProduct Updateshttps://www.text.com/blog/improve-customer-satisfaction/https://www.text.com/blog/improve-customer-satisfaction/Discover effective strategies to enhance customer satisfaction with these 10 practical tips. Boost loyalty and improve your service.Thu, 01 Jan 2026 00:00:00 GMTCustomer ServiceMarketing Automationhttps://www.text.com/blog/best-zoho-alternatives/https://www.text.com/blog/best-zoho-alternatives/Discover top Zoho alternatives that can enhance your business efficiency. Explore practical options to find the right fit for your needs.Tue, 30 Dec 2025 00:00:00 GMTArtificial IntelligenceCustomer Servicehttps://www.text.com/blog/customer-service-outsourcing/https://www.text.com/blog/customer-service-outsourcing/Outsourcing SaaS support isn’t just smart — it’s how you cut churn, scale worldwide, and protect ARR with partners who get SaaS.Mon, 29 Dec 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/ai-in-airline-customer-service/https://www.text.com/blog/ai-in-airline-customer-service/Explore how AI enhances airline customer service, improving passenger experiences and addressing challenges.Fri, 19 Dec 2025 00:00:00 GMTArtificial IntelligenceCustomer Servicehttps://www.text.com/blog/how-to-set-sla/https://www.text.com/blog/how-to-set-sla/A practical SLA guide for outsourcing companies focused on service levels, performance metrics, and reliable delivery.Thu, 18 Dec 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/top-10-knowledge-base-software/https://www.text.com/blog/top-10-knowledge-base-software/Discover the top 5 knowledge base software options to boost your support team's efficiency and effectiveness.Tue, 16 Dec 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/ai-tools-for-startups/https://www.text.com/blog/ai-tools-for-startups/Discover essential AI tools that can drive startup success. Explore our top recommendations and find the right solutions for your business.Fri, 12 Dec 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/customer-engagement-for-telcos/https://www.text.com/blog/customer-engagement-for-telcos/Evamp & Saanga helped a telco upgrade digital support with Text, cutting call volume, improving speed, efficiency, and customer satisfaction (>80%).Thu, 11 Dec 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/machine-learning-in-customer-service/https://www.text.com/blog/machine-learning-in-customer-service/Explore how machine learning enhances customer service by personalizing interactions and streamlining support.Wed, 10 Dec 2025 00:00:00 GMTArtificial IntelligenceCustomer Servicehttps://www.text.com/blog/e-commerce-automation-benefits/https://www.text.com/blog/e-commerce-automation-benefits/Discover how ecommerce automation can streamline operations, boost efficiency, and enhance customer experience.Tue, 09 Dec 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/service-level-agreement/https://www.text.com/blog/service-level-agreement/Service level agreements set clear, measurable expectations for support quality and help teams deliver reliable, consistent service.Tue, 09 Dec 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/november-summary-2025/https://www.text.com/blog/november-summary-2025/Boost your content and commissions with new Text University videos, AI review guides, and our latest ecommerce webinar.Tue, 09 Dec 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/top-ai-platforms-for-insurance/https://www.text.com/blog/top-ai-platforms-for-insurance/Discover essential AI tools that can improve efficiency and service in insurance companies. Explore our article for practical insights!Thu, 04 Dec 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/top-ai-platforms-for-retail/https://www.text.com/blog/top-ai-platforms-for-retail/Discover the top 10 AI platforms transforming retail strategies. Improve efficiency and customer engagement.Wed, 03 Dec 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/top-freshdesk-alternatives/https://www.text.com/blog/top-freshdesk-alternatives/Discover the best Freshdesk alternatives to elevate your customer experience in 2026. Explore options that suit your business needs.Tue, 02 Dec 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/november-2025-product-updates/https://www.text.com/blog/november-2025-product-updates/Shopify comes to Text App, you get a single view of every customer you've ever talked to, Workflows get smarter, and your AI agent learns faster with a new kind of knowledge source.Mon, 01 Dec 2025 00:00:00 GMTProduct Updateshttps://www.text.com/blog/best-ai-healthcare-customer-support/https://www.text.com/blog/best-ai-healthcare-customer-support/Discover how AI is transforming customer service in healthcare, boosting efficiency and support. Read on to explore its impact and potential benefits.Mon, 01 Dec 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/ai-tools-for-fintech/https://www.text.com/blog/ai-tools-for-fintech/Discover the top AI tools reshaping fintech today, enhancing efficiency and customer experience. Find the best solutions for your needs.Thu, 20 Nov 2025 00:00:00 GMTSales AutomationArtificial Intelligencehttps://www.text.com/blog/cx-marketing/https://www.text.com/blog/cx-marketing/CX marketing turns every customer interaction into part of your brand’s growth, creating loyalty through seamless, consistent experiences.Thu, 20 Nov 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/salesforce-alternatives/https://www.text.com/blog/salesforce-alternatives/Explore top Salesforce alternatives tailored to your business needs. Find the right solution to enhance productivity and streamline operations.Tue, 18 Nov 2025 00:00:00 GMTSales AutomationArtificial Intelligencehttps://www.text.com/blog/customer-service-statistics/https://www.text.com/blog/customer-service-statistics/Discover essential customer service statistics for 2025 that can elevate your business strategy. Stay informed and improve your customer experience!Mon, 17 Nov 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/ai-automation-for-holiday-season/https://www.text.com/blog/ai-automation-for-holiday-season/Discover essential AI automation strategies to streamline your holiday sales and enhance customer engagement. Boost your profits effortlessly!Fri, 14 Nov 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/best-crm-with-marketing-automation/https://www.text.com/blog/best-crm-with-marketing-automation/Discover the top CRM solutions with marketing automation features designed to fuel your business growth. Explore your options and choose wisely!Thu, 13 Nov 2025 00:00:00 GMTSales AutomationMarketing Automationhttps://www.text.com/blog/how-to-create-a-knowledge-base/https://www.text.com/blog/how-to-create-a-knowledge-base/Discover essential tips and best practices to create a successful knowledge base. Enhance your team's efficiency and customer support.Wed, 12 Nov 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/ai-chatbots-for-logistics/https://www.text.com/blog/ai-chatbots-for-logistics/Discover how AI chatbots can streamline logistics operations and enhance customer experiences. Learn practical strategies to boost efficiency.Mon, 10 Nov 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/october-summary-2025/https://www.text.com/blog/october-summary-2025/New tools to help partners manage clients, boost visibility, and grow with Text—plus Hugo’s success story and app insights.Mon, 10 Nov 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/customer-service-pricing/https://www.text.com/blog/customer-service-pricing/Turn customer service costs into recurring revenue with the Text® Partner Program — earn 20–25% and grow smarter.Thu, 06 Nov 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/ai-tools-software-to-increase-sales-for-black-friday/https://www.text.com/blog/ai-tools-software-to-increase-sales-for-black-friday/Explore essential AI tools that can supercharge your sales this Black Friday. Discover practical strategies to maximize your profit, read more now!Thu, 06 Nov 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/what-is-knowledge-base/https://www.text.com/blog/what-is-knowledge-base/Discover what a knowledge base is, its essential benefits, and how it can enhance your organization’s efficiency.Thu, 06 Nov 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/utomotive-ai-customer-service-platforms/https://www.text.com/blog/utomotive-ai-customer-service-platforms/Explore the best automotive AI customer service platforms that boost engagement and improve customer experiences.Wed, 05 Nov 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/black-friday-marketing-ideas/https://www.text.com/blog/black-friday-marketing-ideas/Boost your sales this Black Friday with 25 effective marketing ideas. Discover strategies that drive results and enhance your sales approach.Tue, 04 Nov 2025 00:00:00 GMTMarketing AutomationArtificial Intelligencehttps://www.text.com/blog/product-updates-october-2025/https://www.text.com/blog/product-updates-october-2025/This month: your AI agent gets a memory, the mobile app goes dark (in a good way), and getting started with Text just got twice as easy.Sat, 01 Nov 2025 00:00:00 GMTProduct Updateshttps://www.text.com/blog/best-influencer-marketing-software/https://www.text.com/blog/best-influencer-marketing-software/Boost your ROI with the best influencer marketing software of 2026 — discover, manage, and optimize creator campaigns easily.Wed, 29 Oct 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/best-sales-automation-tools/https://www.text.com/blog/best-sales-automation-tools/Explore the best sales automation tools for 2025, and learn why Text Knowledge Hub + AI makes automation more intelligent and effective.Fri, 24 Oct 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/ai-platforms-for-travel-companies/https://www.text.com/blog/ai-platforms-for-travel-companies/Discover top AI platforms that can transform your travel booking experience. Explore tools that enhance efficiency and customer satisfaction.Thu, 23 Oct 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/marketing-automation-roi/https://www.text.com/blog/marketing-automation-roi/Explore effective strategies to enhance your marketing automation ROI for sustainable growth. Discover actionable insights to boost your results!Wed, 22 Oct 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/sales-vs-marketing-automation/https://www.text.com/blog/sales-vs-marketing-automation/Explore the key differences between sales and marketing automation to find the right strategy for your business.Wed, 22 Oct 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/ai-tools-for-saas-companies/https://www.text.com/blog/ai-tools-for-saas-companies/Discover essential AI tools that can boost performance and efficiency for SaaS companies. Enhance your operations today.Tue, 21 Oct 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/customer-service-week/https://www.text.com/blog/customer-service-week/Discover effective strategies to empower your team during Customer Service Week. Boost morale and performance now.Mon, 20 Oct 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/agent-ai-explained/https://www.text.com/blog/agent-ai-explained/Discover the crucial role of AI agents in technology. Learn how they function and impact various industries.Fri, 17 Oct 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/marketing-automation-workflows/https://www.text.com/blog/marketing-automation-workflows/Discover effective marketing automation workflows that boost efficiency and streamline your processes. Read more now!Thu, 16 Oct 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/how-to-improve-customer-service/https://www.text.com/blog/how-to-improve-customer-service/Discover key strategies to enhance customer service effectively and build stronger relationships. Read the article to elevate your service game today!Thu, 16 Oct 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/what-is-natural-language-processing/https://www.text.com/blog/what-is-natural-language-processing/Discover the essentials of Natural Language Processing. This guide provides clear insights and practical tips for understanding its applications.Wed, 15 Oct 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/automated-sales-funnel/https://www.text.com/blog/automated-sales-funnel/Master the art of building an effective automated sales funnel. Learn step-by-step strategies to boost conversions and streamline your process.Mon, 13 Oct 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/smart-outsourcing-bpo-ai-customer-service/https://www.text.com/blog/smart-outsourcing-bpo-ai-customer-service/Hugo’s Travis Low on human+AI customer service: automate routine, keep empathy human, integrate tools, and measure quality across interactions.Fri, 10 Oct 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/what-is-marketing-automation/https://www.text.com/blog/what-is-marketing-automation/Learn how marketing automation can streamline your processes, save time, and enhance productivity. Boost your business efficiency today.Fri, 10 Oct 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/best-ai-chatbots-for-websites/https://www.text.com/blog/best-ai-chatbots-for-websites/Discover the best AI chatbots to enhance website engagement and boost sales. Explore effective solutions to connect with your audience.Thu, 09 Oct 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/future-of-ai-in-customer-support/https://www.text.com/blog/future-of-ai-in-customer-support/Explore emerging trends in AI-driven customer support and discover actionable insights to enhance your service strategy.Wed, 08 Oct 2025 00:00:00 GMTArtificial IntelligenceCustomer Servicehttps://www.text.com/blog/digital-marketing-agency-partnership/https://www.text.com/blog/digital-marketing-agency-partnership/Grow faster through collaboration. Join Text Partner Program to earn recurring revenue, gain visibility, scale your agency without adding extra work.Tue, 07 Oct 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/best-sales-funnel-software/https://www.text.com/blog/best-sales-funnel-software/Discover top sales funnel software options to enhance your conversions. Find the right tools to streamline your sales process and boost results.Tue, 07 Oct 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/email-marketing-automation/https://www.text.com/blog/email-marketing-automation/Master email marketing automation to boost your campaigns' effectiveness. Learn strategies and tools that drive results. Read the guide now!Mon, 06 Oct 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/what-is-machine-learning/https://www.text.com/blog/what-is-machine-learning/Explore how machine learning enhances customer service by personalizing interactions and streamlining support.Fri, 03 Oct 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/bad-customer-service/https://www.text.com/blog/bad-customer-service/Discover real-life bad customer service examples and learn how to turn pitfalls into opportunities for improvement.Thu, 02 Oct 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/sales-automation-benefits/https://www.text.com/blog/sales-automation-benefits/Discover how sales automation can boost your revenue. Explore essential benefits and strategies to enhance efficiency. Read the article to learn more!Wed, 01 Oct 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/product-updates-september-2025/https://www.text.com/blog/product-updates-september-2025/Discover Text’s September 2025 updates: a smarter Copilot, redesigned workflows, and new AI tools that make customer service faster.Tue, 30 Sep 2025 00:00:00 GMTProduct Updateshttps://www.text.com/blog/marketing-automation-mistakes/https://www.text.com/blog/marketing-automation-mistakes/Discover 8 common marketing automation mistakes that can derail your campaign performance. Learn how to avoid them and optimize your strategy.Tue, 30 Sep 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/sales-forecasting-with-ai/https://www.text.com/blog/sales-forecasting-with-ai/Transform your sales forecasting with AI. Learn practical strategies to enhance accuracy and drive growth. Read the article for actionable insights.Mon, 29 Sep 2025 00:00:00 GMTSales AutomationArtificial Intelligencehttps://www.text.com/blog/importance-of-customer-service/https://www.text.com/blog/importance-of-customer-service/Discover key benefits of exceptional customer service and how it can elevate your business.Fri, 26 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/how-to-deal-with-angry-customers/https://www.text.com/blog/how-to-deal-with-angry-customers/Learn how to effectively manage angry customers with our practical strategies that turn conflict into constructive dialogue. Read now!Thu, 25 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/customer-service-tips/https://www.text.com/blog/customer-service-tips/Discover essential tips to enhance your customer service and boost client satisfaction. Learn practical strategies to elevate your support today!Wed, 24 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/marketing-automation-kpis/https://www.text.com/blog/marketing-automation-kpis/Discover key marketing automation KPIs that can enhance your campaign performance. Learn which metrics matter most and how to leverage them!Tue, 23 Sep 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/customer-service-email-templates/https://www.text.com/blog/customer-service-email-templates/Create faster, consistent support with customer service email templates. Reuse approved replies, keep emails on-brand, and track results in Text.Mon, 22 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/customer-experience/https://www.text.com/blog/customer-experience/See how AI is reshaping customer experience. From instant answers to omnichannel support, learn how Text makes AI CX real.Fri, 19 Sep 2025 00:00:00 GMTArtificial IntelligenceCustomer Servicehttps://www.text.com/blog/ai-website-optimization/https://www.text.com/blog/ai-website-optimization/Learn how to optimize your website for AI search and LLM SEO. Get cited in AI answers, boost visibility, and turn traffic into conversions.Fri, 19 Sep 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/customer-pain-points/https://www.text.com/blog/customer-pain-points/Learn the top customer pain points and how to fix them with AI-first support. See how Text uses AI-first support to turn frustration into loyalty.Wed, 17 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/drift-alternatives/https://www.text.com/blog/drift-alternatives/Discover 15 Drift alternatives in 2026. Compare Text, Zendesk, Intercom and more, with insights on security, pricing and migration.Tue, 16 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/why-your-clients-choose-text/https://www.text.com/blog/why-your-clients-choose-text/Help clients cut costs, scale service, and boost CSAT with Text’s AI-powered, compliant platform — fast deployment and measurable ROI.Fri, 12 Sep 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/customer-service-interview-questions/https://www.text.com/blog/customer-service-interview-questions/Prepare for your next interview with the top customer service questions. Boost your confidence and improve your chances of success.Thu, 11 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/humanizing-ai-in-customer-service/https://www.text.com/blog/humanizing-ai-in-customer-service/Explore how AI can enhance customer service by fostering empathy and connection. Discover practical strategies to humanize technology.Thu, 11 Sep 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/conversational-ai/https://www.text.com/blog/conversational-ai/Explore how conversational AI can transform user engagement and support. Discover practical insights to enhance your digital interactions.Wed, 10 Sep 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/ai-in-customer-service/https://www.text.com/blog/ai-in-customer-service/Explore how AI enhances customer service efficiency and satisfaction. Discover practical insights to elevate your customer experience.Wed, 10 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/what-is-sales-automation/https://www.text.com/blog/what-is-sales-automation/Discover how sales automation can streamline your processes and enhance productivity. Learn practical strategies to elevate your sales game.Tue, 09 Sep 2025 00:00:00 GMTSales Automationhttps://www.text.com/blog/bpo-customer-service/https://www.text.com/blog/bpo-customer-service/Text helps BPOs cut response times 96%, boost CSAT to 98%, and drive ROI with AI-native, secure, and scalable CX solutions.Tue, 09 Sep 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/best-ai-marketing-automation-tools/https://www.text.com/blog/best-ai-marketing-automation-tools/Discover the best AI marketing automation tools for 2026. Compare top platforms like Text, HubSpot, Salesforce, and Klaviyo to find your fit.Tue, 09 Sep 2025 00:00:00 GMTArtificial IntelligenceMarketing Automationhttps://www.text.com/blog/best-marketing-automation-tools/https://www.text.com/blog/best-marketing-automation-tools/Discover the best marketing automation tools for your business in 2026. Boost efficiency and drive results — read the article to find the perfect fit!Mon, 08 Sep 2025 00:00:00 GMTMarketing Automationhttps://www.text.com/blog/generative-ai-in-marketing/https://www.text.com/blog/generative-ai-in-marketing/Discover how to leverage generative AI to enhance your marketing strategies and drive success.Mon, 08 Sep 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/text-tools-for-customer-service-automation/https://www.text.com/blog/text-tools-for-customer-service-automation/This is a guide on the basics of customer service automation in text-based channels and its benefits to your business.Thu, 04 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/optimizing-automated-workflows/https://www.text.com/blog/optimizing-automated-workflows/Optimize customer support with automated workflows. Route tickets, trigger AI agents, and scale support across channels without adding headcount.Thu, 04 Sep 2025 00:00:00 GMTMarketing AutomationSales Automationhttps://www.text.com/blog/ai-website-widget-examples/https://www.text.com/blog/ai-website-widget-examples/Discover the best AI-powered website widget examples. See how smart widgets boost conversions, improve support, and transform your website experience.Thu, 04 Sep 2025 00:00:00 GMTMarketing AutomationSales Automationhttps://www.text.com/blog/intercom-alternatives/https://www.text.com/blog/intercom-alternatives/Discover 15 top Intercom alternatives for 2026. Compare features, pricing, and AI support tools — see why Text leads the pack.Thu, 04 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/zendesk-alternatives/https://www.text.com/blog/zendesk-alternatives/Explore the best Zendesk alternatives for 2026. Compare Text, Intercom, Freshdesk, Kustomer, and Tidio to find the right fit.Thu, 04 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/text-intelligence-customer-service/https://www.text.com/blog/text-intelligence-customer-service/Discover Text Intelligence: AI trained on your data to resolve issues, complete tasks, and scale support beyond chatbots.Thu, 04 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/how-to-make-money-with-ai/https://www.text.com/blog/how-to-make-money-with-ai/Learn how to make money with AI in 5 practical steps. Real examples show how to cut costs, boost revenue, and turn AI into profit.Thu, 04 Sep 2025 00:00:00 GMTSales AutomationMarketing AutomationArtificial Intelligencehttps://www.text.com/blog/human-customer-service-and-automation/https://www.text.com/blog/human-customer-service-and-automation/Discover how to balance human service and automation in 2025. Trends, frameworks, and tools like Text App to scale support with empathy and speed.Thu, 04 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/chatbots-in-customer-service-automation/https://www.text.com/blog/chatbots-in-customer-service-automation/Discover how chatbots transform customer service automation. Learn how Text App delivers AI-first support that scales with your business.Thu, 04 Sep 2025 00:00:00 GMTCustomer Servicehttps://www.text.com/blog/best-ai-sales-software/https://www.text.com/blog/best-ai-sales-software/Discover the best AI sales software for 2026, when each tool fits, and how Text stands out with AI agents that do the work, not just chat.Thu, 04 Sep 2025 00:00:00 GMTSales AutomationArtificial Intelligencehttps://www.text.com/blog/ai-in-ecommerce/https://www.text.com/blog/ai-in-ecommerce/Discover how AI in ecommerce transforms support, reduces cart abandonment, and boosts loyalty with Text powered by Text Intelligence.Thu, 04 Sep 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/best-ai-customer-service-software/https://www.text.com/blog/best-ai-customer-service-software/See the 10 best AI customer service platforms of 2026, how they compare, and a framework to choose the right one for your team.Thu, 04 Sep 2025 00:00:00 GMTCustomer ServiceArtificial Intelligencehttps://www.text.com/blog/co-marketing-with-text/https://www.text.com/blog/co-marketing-with-text/The Text Partner Program boosts your growth with revenue sharing, co-marketing, and tiered perks that scale your visibility and impact.Thu, 04 Sep 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/best-ai-agent-platforms/https://www.text.com/blog/best-ai-agent-platforms/Discover the best AI agent platforms for 2026. Compare top tools, learn when each fits, and find a framework to choose the right solution.Thu, 04 Sep 2025 00:00:00 GMTArtificial Intelligencehttps://www.text.com/blog/text-partners-success-stories/https://www.text.com/blog/text-partners-success-stories/Turn real-time conversations into growth with the Text Partner Program—earn lifetime revenue while helping businesses connect better.Thu, 04 Sep 2025 00:00:00 GMTFor Partnershttps://www.text.com/blog/how-to-earn-with-text-partner-program/https://www.text.com/blog/how-to-earn-with-text-partner-program/Earn recurring revenue with the Text Partner Program by referring, supporting, or building on trusted tools like LiveChat, HelpDesk, and ChatBot.Thu, 04 Sep 2025 00:00:00 GMTFor Partners