> ## Documentation Index > Fetch the complete documentation index at: https://www.text.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Data and analytics > APIs for reporting, event streams, language detection, and custom properties. Everything you see in the Text dashboard is accessible through these APIs — and so are the events that the dashboard doesn't surface at all. ## Reports API **What it does:** Exposes all performance data in the Text dashboard — chat volume, response times, customer ratings, and agent metrics. **When you'd use it:** * Scheduling data pulls into your BI tool or spreadsheet * Building a custom performance dashboard * Combining Text data with other business metrics Pull chat volume, response times, ratings, and agent performance into your own tools. ## Language Detection API **What it does:** Detects the language a customer is writing in and returns a language code your integration can act on — for routing, automated responses, or analysis. **When you'd use it:** * Routing customers to agents who speak their language * Triggering responses in the customer's language * Analyzing language distribution across your customer base Detect customer language and use it to route and respond more intelligently. ## Webhooks **What it does:** Sends an HTTP request to your URL when a registered event occurs — no polling required. **When you'd use it:** * Syncing chat transcripts to your CRM when a conversation ends * Triggering workflows based on specific events (a bad rating, a chat abandoned) * Alerting external systems the moment something happens in Text Register events and let Text push data to your systems automatically. ## Events and properties **What it does:** Covers two related things: the properties system, which lets you attach custom data to chats, threads, events, groups, or a license; and system activities, which are predefined events Text emits internally — things like cart operations, thread summaries, and routing changes. **When you'd use it:** * Attaching custom data to conversations or events for richer reporting * Reading system activities to react to internal Text events * Defining and registering custom property namespaces for your integration Access the full event stream and enrich it with custom properties.