# Text App | AI Customer Service Automation Software for Business | Text.com > Text App is an AI customer service platform designed to help companies deliver automated support experiences. By combining AI agents, live chat, and help desk features, Text App allows businesses to streamline communication, reduce response times, and improve customer satisfaction. Key Features of Text App: - AI-First Customer Service - Automate support with AI agents that scale to meet demand while maintaining a human touch. - Self-Acting AI Agents - AI experts autonomously deliver support, complete tasks, and drive sales conversions. - Knowledge Hub - Centralized business knowledge powers AI-generated answers and resolutions. - Customer Data Platform - Personalize replies using unified customer data from every source. - AI Live Chat - Real-time chat support where AI handles most interactions and escalates when needed. - Help Desk & Ticketing - Efficiently manage queries with an organized ticket system. - Multi-Channel Support - Engage customers across multiple platforms. - Workflows & Automations - Automate tasks and close conversions at scale with cross-app workflows. - Campaigns & Engagement - Trigger personalized messages for sales, support, or loyalty initiatives. - Sales & Service Optimization - AI-led support helps with lead nurturing, product onboarding, concierge care, and de-escalation. - Ecommerce Integrations - Connect Text to Shopify, WordPress, Webflow, WooCommerce, BigCommerce, Adobe Commerce, Swell, Medusa, and commercetools. ## Overview - [Text](https://www.text.com/): Automate customer service with Text App - an AI-first support platform packed with live chat, help desk, and AI agents. Deliver 24/7 service that scales with demand and handles support at scale. ## Products - [Text App](https://www.text.com/app): Sign up or log in to start using the Text App web platform - automate customer service, access AI agents, and manage live chat from anywhere. - [Desktop and mobile app](https://www.text.com/product/app/): Download Text App for macOS, Windows, iOS, or Android. Manage customer service from a dedicated desktop workspace, or stay on top of chats, tickets, and sales from your phone with push notifications and a live dashboard. - [Product updates](https://www.text.com/changes/): The latest features, improvements, and fixes across the Text platform - LiveChat, ChatBot, and HelpDesk. ## Features - [Features overview](https://www.text.com/features/): AI Agent, live chat, helpdesk, ticketing, workflows, and more - every Text feature in one place. - [AI agent](https://www.text.com/features/ai-agent/): Automate customer support and sales with AI Agent in the Text App. Deliver personalized, on-brand conversations, reduce wait times, and scale with smart, responsive automation. - [AI live chat](https://www.text.com/features/ai-live-chat/): Text App AI live chat features help you respond instantly, personalize support, and close more deals with automation that takes care of the busywork. - [AI help desk](https://www.text.com/features/ai-help-desk/): Text App AI help desk features help you manage tickets, collaborate faster, and resolve issues with AI that streamlines the chaos behind customer service. - [Inbox](https://www.text.com/features/inbox/): Handle every email, chat, and social message in one omnichannel inbox. - [Copilot](https://www.text.com/features/copilot/): Empower agents with AI agent assist - Copilot suggests replies, summarizes chats, and surfaces customer context right inside every conversation. - [Knowledge Hub](https://www.text.com/features/knowledge-base/): Knowledge Hub is the AI knowledge base behind Text's AI Agent and Copilot. Connect websites, files, and articles so your AI answers from your business. - [Tickets](https://www.text.com/features/ticketing-system/): Turn every chat into a trackable ticket. Manage support requests in one place with AI-powered routing, automation, and a unified view of every customer. - [Service Desk](https://www.text.com/features/service-desk/): Bring every IT ticket, request, and incident into one system. Service desk software helps IT teams resolve faster and keep operations running. - [Customer List](https://www.text.com/features/customer-list/): Turn every chatter into a known contact. Customer List unifies chats, tickets, and visits into one profile so your team supports smarter and sells faster. - [Customer Analytics](https://www.text.com/features/customer-analytics/): Measure what matters in support. Customer analytics software brings chats, tickets, and help desk metrics into one dashboard for smarter decisions. - [Customer Service Management](https://www.text.com/features/customer-service-management/): Bring every chat, ticket, and insight into one system. Customer service management software helps support teams resolve faster and scale. - [Chat Widget](https://www.text.com/features/chat-widget/): Add AI chat to any website in minutes. The Text chat widget is customizable, lightweight, and works on WordPress, Shopify, and more. ## Integrations - [Shopify integration](https://www.text.com/integrations/shopify/): Turn Shopify visitors into buyers. Text answers product questions, recommends from your catalog, and recovers carts, right in the chat. - [WordPress integration](https://www.text.com/integrations/wordpress/): Your site brings in visitors all day. Text turns them into leads, answering, qualifying, and booking on its own. Install in minutes, free to start. - [Webflow integration](https://www.text.com/integrations/webflow/): Text answers visitors, qualifies leads, and works in 46 languages. Start free and add it to your Webflow site in minutes. - [WooCommerce integration](https://www.text.com/integrations/woocommerce/): Turn WooCommerce visitors into buyers. Text adds an AI Agent and live chat that reads intent, recovers carts, and answers "where's my order?" on its own. - [BigCommerce integration](https://www.text.com/integrations/bigcommerce/): Your BigCommerce store gets thousands of visitors. Text turns their questions into orders, recommending products and clearing doubts before they leave. - [Adobe Commerce integration](https://www.text.com/integrations/adobe-commerce/): Your Adobe Commerce catalog does the selling. Text brings live chat and a help desk together, so every question turns into a closed sale. - [Swell integration](https://www.text.com/integrations/swell/): Every Swell shopper gets an answer that pushes toward checkout. Text recommends products and recovers abandoned carts, all inside the chat. - [Medusa integration](https://www.text.com/integrations/medusa/): Your Medusa store gets a salesperson that never clocks out. It checks your live inventory, points shoppers to the right products, and gets deals done right in the chat. - [commercetools integration](https://www.text.com/integrations/commercetools/): Your commercetools storefront gets visitors all day. Text starts the conversation, qualifies who's worth a follow-up, and hands you a lead, not just a chat log. ## Developers - [API docs](https://www.text.com/docs/): API references and SDKs for building on the Text platform. - [Text MCP](https://www.text.com/docs/getting-started/mcp/): Connect AI assistants to your support data, securely. Text's MCP server gives Claude, ChatGPT, and others access to tickets and chats. ## Pricing - [Pricing](https://www.text.com/pricing/): Explore Text App's flexible pricing for every stage-from $19/month for small teams to enterprise-grade AI support. Start your 14-day free trial today. - [Text pricing (Markdown)](https://www.text.com/pricing.md): Full pricing in plain Markdown — Essential $19, Growth $79, Enterprise custom (per user/month, annual billing), plan feature lists, AI resolution allowances and top-up packs, billing rules, and free trial details. ## Industries - [Text - Customer service solution for capital markets](https://www.text.com/sales-crypto/): Empower traders with 24/7 AI-driven support from Text. Provide instant, reliable assistance to ensure smooth trading experiences and build trust in fast-paced markets. - [Text - Customer service solution for iGaming](https://www.text.com/igaming-and-betting/): Boost customer happiness with Text's scalable, AI-powered solutions. Deliver fast, seamless support to enhance player experience, increase retention, and raise your support standards. ## Customers - [Wembley case study](https://www.text.com/customers/wembley/): How Wembley Stadium earned $1.5M in eight months by combining AI Agent and live chat to handle premium matchday support at scale. - [Fuse case study](https://www.text.com/customers/fuse/): How Fuse scaled support without hiring, cutting resolution time by 63% with Text's AI Agent and help desk. - [Funded Trading Plus case study](https://www.text.com/customers/funded-trading-plus/): How Funded Trading Plus reached 93% CSAT while handling 15x traffic with Text's AI-powered support. - [Text case study](https://www.text.com/customers/text/): How Text uses its own AI Agent to resolve 74% of chats without human intervention. - [Nuvoo case study](https://www.text.com/customers/nuvoo/): How Nuvoo reached 70% of chat sales handled by AI using Text's AI Agent. - [Milano Cortina 2026 case study](https://www.text.com/customers/milano-cortina-2026/): How the Milano Cortina 2026 team built an AI Agent that acts, not just answers. ## Company - [About](https://www.text.com/about/): Learn how Text grew from a Wrocław startup into a global AI customer service platform. - [Team](https://www.text.com/team/): See what kind of experts and personalities stand behind Text. Learn more about each member of the Text team and see what makes us tick. - [Careers](https://www.text.com/careers/): Looking for career opportunities that will let you grow and learn? Check Text job openings - find your dream job and apply! ## Contact - [Contact](https://www.text.com/contact/): Our commitment is to deliver outstanding customer service. For questions regarding our products, technical support, or legal matters, explore various ways to connect with Text on our contact page. ## Powered-by-text - [Powered by Text App | AI-Powered Customer Service & Sales Automation](https://www.text.com/powered-by-text/): Enhance customer communication with Text App - the AI-driven platform for support and sales automation. Streamline chats, tickets, and smooth handoffs between AI and human agents to deliver faster, smarter service. ## Brand-assets - [Brand Assets for Text Products - Official Logos & Guidelines](https://www.text.com/brand-assets/): Access official Text assets including logos and guidelines for LiveChat, ChatBot, HelpDesk, and more. Download now for consistent branding. - [LiveChat Brand Assets - Official Logos & Guidelines](https://www.text.com/brand-assets/livechat/): Download official LiveChat logos and branding guidelines for consistent use in media and marketing materials. Stay true to the LiveChat brand. - [Chatbot Brand Assets - Logos & Branding Guidelines](https://www.text.com/brand-assets/chatbot/): Access ChatBot brand logos and guidelines for accurate representation in marketing and media. Download official assets for consistent branding. - [HelpDesk Brand Assets - Official Logos & Guidelines](https://www.text.com/brand-assets/helpdesk/): Download official HelpDesk brand assets, including logos and guidelines. Perfect for consistent use in media and presentations. - [KnowledgeBase Brand Assets - Logos & Branding Guidelines](https://www.text.com/brand-assets/knowledgebase/): Get KnowledgeBase brand logos and official guidelines for proper use in marketing, presentations, and digital channels. Download assets now. - [OpenWidget Brand Assets - Logos & Official Guidelines](https://www.text.com/brand-assets/openwidget/): Download OpenWidget logos and branding guidelines for consistent use in presentations, marketing, and media. Access official brand assets now. - [Platform Brand Assets - Official Logos & Branding Guidelines](https://www.text.com/brand-assets/platform/): Access Platform logos and branding guidelines for consistent use in marketing materials and presentations. Download official brand assets now. - [Text Brand Assets - Official Logos & Branding Guidelines](https://www.text.com/brand-assets/text/): Download Text brand logos and official guidelines for consistent branding in marketing and digital content. Access high-quality assets now. ## Partner Program - [Join Partner Program Grow your business with Text](https://www.text.com/partners/): Join the free Text Partner Program to refer, resell, or integrate Text App, LiveChat, ChatBot, and HelpDesk. Earn lifetime commission on customer-service software trusted by 35,000+ businesses. - [Find a partner Team up with your Text expert](https://www.text.com/partners/directory/): Get matched with Text partners for implementation, integrations, AI automation, training, and outsourced support - everything you need to boost sales and customer satisfaction. - [Solution partners](https://www.text.com/partners/solution/): Resell and implement Text apps to expand your service portfolio, tap into partner directory leads, and earn up to 25% recurring revenue. Free demo account, personal onboarding, and 24/7 expert support included. - [Affiliate partners](https://www.text.com/partners/affiliate/): Join the Text Affiliate Program, promote Text App, LiveChat, ChatBot, and HelpDesk, and earn a 22% recurring lifetime commission. Paid ads and PPC friendly. - [Technology partners](https://www.text.com/partners/technology/): Join the Text Technology Program and build on powerful online communication APIs, add native chatting to your products, and monetize your apps on the partner directory. ## Text.com Blog - [Text.com Blog | Insights on Customer Support & AI Agents](https://www.text.com/blog/): Learn about Customer Service, AI, Marketing, and Sales Automation to improve support, grow your business, and use smart tools. ## Legal - [Legal](https://www.text.com/legal/): Legal information for Text - [Terms of Use](https://www.text.com/legal/terms-of-use/): Terms of use - [Data Processing Addendum](https://www.text.com/legal/data-processing-addendum/): Data Processing Addendum - [Cookie Policy](https://www.text.com/legal/cookie-policy/): Cookie and Tracking Technologies Policy - [Privacy Policy](https://www.text.com/legal/privacy-policy/): Privacy policy - [Privacy Policy | Text Shortcuts & Canned Messages Extension](https://www.text.com/legal/shortcuts-chrome-extension-privacy-policy/): Learn how Text Shortcuts & Canned Messages Chrome Extension collects, uses, and protects your data. Read our Privacy Policy to understand your privacy rights and security measures. ## Press - [Press | Text - AI-powered technology for customer service software](https://www.text.com/press/): Stay up to date with Text company news and media coverage. LiveChat, ChatBot, HelpDesk, and KnowledgeBase announcements all in one place! - [Media Coverage | Text - AI-powered technology for customer service software](https://www.text.com/press/media-coverage/): Are you looking for media coverage about Text? We've gathered all the important mentions of our company, products, and people for you in one place. ## Help center - [Help center Make the most of Text App](https://www.text.com/help/): Text Help center: Access expert guidance, detailed tutorials, and solutions to common queries. Experience unparalleled service and our dedication to clients. - [Enable JavaScript in Your Browser | Text.com Support Guide](https://www.text.com/help/enable-javascript-in-your-browser/): Learn how to enable JavaScript in your browser to use Text App seamlessly. Follow our simple guide to update your settings, whitelist our site, and start chatting with support through the Text App widget. - [Security | Text Trust Center](https://trust.text.com/): Enterprise-ready security and compliance information, including SOC 2 Type 2 certification. ## Incubator - [Incubator Grow your product with us](https://incubator.text.com/): You want to build a world without communication barriers. So do we. and we'll give you the tools to do that. Mentorship, new distribution channels, and logistics support - all of this is waiting for your project ## Investors - [Investors](https://investor.text.com): Information and resources for current and prospective Text investors. ## Labs - [Labs | Text - AI-powered technology for customer service software](https://www.text.com/labs/): No description ## Context - [Context | 2024 Keynote Summary: New Features & Tutorials for Peak Season](https://www.text.com/context24/): Watch the Context 2024 keynote and discover new product features with setup tutorials to boost sales and customer satisfaction this peak season. - [Context Summary | 2024 Keynote](https://www.text.com/context24/summary/): Watch the Context 2024 keynote and discover new product features with setup tutorials to boost sales and customer satisfaction this peak season.