In May 2023, a Russian ransomware called Clop pulled off one of the biggest data breaches of the year. The ransomware exploited a zero-day vulnerability in MOVEit, an enterprise-level file transfer software, affecting 2,000 organizations. This included sensitive data from public... read more
8 minutes
Feb 12, 2024
Learn8 min read | Jan 29 | Contributing Author and Aleksandra Tadrzak
In customer service, data analysis involves gathering and evaluating data from several touchpoints, such as client feedback, website comments, call center interactions,... read more
Learn8 min read | Jan 22 | Contributing Author
Research shows that 60% of customers change brands because of poor contact center experience. That’s why your contact center performance needs to be impeccable if you... read more
Automate8 min read | Jan 17 | Contributing Author
Customer service software is crucial to improve customer experience. Everyone would agree that customers love personalized and immersive experiences while interacting... read more
Automate 8 min read | Jan 17 | Contributing
Customer service software is crucial to improve customer experience. Everyone would agree... read more
Learn 8 min read | Jan 16 | Contributing
In an increasingly interconnected world, language detection tools are rising to prominence... read more
Grow 8 min read | Jan 15 | Contributing
Introduction The need to democratize data cannot be overemphasized. Both big and small... read more
Automate8 min read | Jan 17 | Contributing Author
Customer service software is crucial to improve customer experience. Everyone would agree that customers love personalized and immersive experiences while interacting... read more
Learn8 min read | Jan 16 | Contributing Author
In an increasingly interconnected world, language detection tools are rising to prominence and becoming an essential asset in the global marketplace. Companies are... read more
Grow8 min read | Jan 15 | Contributing Author
Introduction The need to democratize data cannot be overemphasized. Both big and small businesses need to maximize data for its numerous benefits. From marketing... read more
