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Contributing Author

Contributing Author

My articles

Text Mining for Customer Sentiment Analysis: Uncovering Consumer Voice

Text Mining for Customer Sentiment Analysis: Uncovering Consumer Voice

Do you know how your customers feel about your service/product? If not, you won’t meet their expectations or retain them for the long term. Luckily for you, customer sentiment analysis can help you track customer sentiment about, well, customer feedback. You can make informed... read more

Contributing Author
8 minutes
Dec 8, 2023
The Impact of NLP, Text Analytics, and Language Detection: Transforming Customer Interactions

Automate10 min read | Dec 05 | Contributing Author

The Impact of NLP, Text Analytics, and Language Detection: Transforming Customer Interactions

Customers are constantly communicating. Whether it's a 5-star review about a recently purchased product or the harvested text from a customer support call, there is... read more

Text Analytics in Customer Service: The Way Businesses Engage with Customers

Learn8 min read | Dec 01 | Contributing Author

Text Analytics in Customer Service: The Way Businesses Engage with Customers

Have you ever talked about having a bad day, and no one listens? They say something like "That's rough" or nod while mindlessly scrolling through their... read more

Creating Effective Communication Strategies – Mistakes, Tips, and Best Practices

Learn10 min read | Nov 24 | Contributing Author

Creating Effective Communication Strategies – Mistakes, Tips, and Best Practices

Imagine a situation where your employee notices that your website went down during the weekend. However, instead of tagging the dev team on Slack, they sent them an... read more

Creating Effective Communication Strategies – Mistakes, Tips, and Best Practices

Learn10 min read | Nov 24 | Contributing Author

Creating Effective Communication Strategies – Mistakes, Tips, and Best Practices

Imagine a situation where your employee notices that your website went down during the weekend. However, instead of tagging the dev team on Slack, they sent them an... read more

How to Create a Customer Profile — Key Methods, Examples, and Templates You Can Use

Learn14 min read | Nov 22 | Contributing Author

How to Create a Customer Profile — Key Methods, Examples, and Templates You Can Use

Finding the right product/market fit is the key to business success. It ensures your business idea isn’t based on an imaginary problem or need. One way to do it is by... read more

How to Create an Effective Project Communication Plan (Free Template Included)

Learn10 min read | Nov 20 | Contributing Author

How to Create an Effective Project Communication Plan (Free Template Included)

What is the secret to a successful project? If I had to name one element, it’s following a clear project management communication plan! Not only does it ensure that... read more