Knows when a question needs a human
Not every question lives in a catalog. When a shopper needs real judgment — a recommendation, an exception, a tricky return — Text routes it to your team with full context.
Your team answers the same questions every day
Let's fix that.
How Text works
Every product question should answer itself
Answers grounded in your product data
Text doesn't hallucinate. It pulls data from your actual catalog — pricing, specs, availability, shipping — so every answer is accurate and up to date.
Reads the conversation, not just the question
"Will this work with my setup?" gets a different answer than "what are the specs?" Same product, different context. Text understands the difference.
The same questions, every day. What if no one had to answer them?
Without Text
The business as usual
- Support manually answers repetitive questions
- Generic chatbot replies frustrate shoppers
- Every question needs a person
- Scaling means hiring
With Text
The 24/7 engine
- AI handles them instantly, 24/7
- Answers are accurate, specific, and contextual
- Only the complex ones do
- Scaling means growing sales, not headcount
Text directs customers to their exact challenge in no time. When human interaction is needed, we can get all the data needed to offer a proper response beforehand.
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15K
monthly orders
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800K
monthly unique visitors
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13
localized country domains