Every channel switch resets the conversation. That's on your tools.
Different channels shouldn't mean different experiences.
How Text works
Your support isn't broken. It's scattered.
One inbox for everything
Email, chat, social DMs, messaging apps — all in a single view. Your team stops switching tabs and starts seeing the full conversation.
Context that follows the customer
It doesn't matter if they started on email and moved to chat. Text carries the full history across channels, so no one asks "can you explain the issue again?".
Orders, history, and conversations — linked
Every message is connected to the customer's profile, order history, and previous interactions. Your agent sees everything before they type a word.
Your customers use multiple channels. Your team shouldn't need a tool for each one.
Without Text
The business as usual
- Conversations scattered across platforms
- Agents switch tabs to find context
- Channel switch means starting over
- Customer repeats their story every time
With Text
The 24/7 engine
- Everything in one inbox
- Context is already there
- Channel switch means nothing changes
- Customer picks up where they left off
Rasmus Serup, CEO & Co-founder of Hairlust
We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.
15,000
monthly orders
800,000
monthly unique visitors
13
localized country domains