Every channel switch resets the conversation. That's on your tools.

Different channels shouldn't mean different experiences.

Customer profile and AI agent view showing a returning visitor. AI agent CSAT score at 89.4%, up 1 p.p., reflecting consistent automated support quality that drives customer retention.

Shopify merchants earn an average + $11,000extra revenue every month with Text

Diesel Diagnostics logo
EZ-Access logo
Gear logo
Headset Advisor logo
Kent Bike logo
Meltonian logo
Powerlab logo
PScallme logo
Teddy logo
Turkstra logo
Versa Desk logo

Your support isn't broken.
It's scattered.

Your team is doing everything right — but they're working across five tabs, three inboxes, and two DM platforms. Context lives in silos.

With Text — the customer-service profit engine — every conversation, from every channel, lives in one place. Your team sees the full history and full context, no matter where the conversation started.

Text App view showing 13 active buyers with $2,851 in carts ready to convert, each with "Buying" status and action buttons: Start chat, Assign to me, Send discount, Go to chat.AI chat agent conversation. Alex asks: "I'm looking for a gift under $500. Any ideas?" The AI agent responds: "These pieces are always a hit and come beautifully boxed for gifting." Below are product images of a ceramic vase and a sculptural mask.Three metric cards showing: Conversion rate at 2.72% (up 0.7 percentage points), Impressions at 930k (up 234), and Interactions at 6.7k (up 265).

How Text works

Most tools manage channels.
Ours connects them.

One inbox for everything

Email, chat, social DMs, messaging apps — all in a single view. Your team stops switching tabs and starts seeing the full conversation.

Try it for free
Unified inbox view showing email, chat, social DMs, and messaging apps in one place.

Context that follows the customer

It doesn't matter if they started on email and moved to chat. Text carries the full history across channels, so no one asks "can you explain the issue again?".

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Conversation view with customer.

Orders, history, and conversations — linked

Every message is connected to the customer's profile, order history, and previous interactions. Your agent sees everything before they type a word.

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Text AI agent showing summary of the conversation with the customer.

Your customers use multiple channels. Your team shouldn't need a tool for each one.

Without Text

The business as usual

  • Conversations scattered across platforms
  • Agents switch tabs to find context
  • Channel switch means starting over
  • Customer repeats their story every time

With Text

The 24/7 engine

  • Everything in one inbox
  • Context is already there
  • Channel switch means nothing changes
  • Customer picks up where they left off
Hairlust
Hairlust

We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.

Rasmus Serup, CEO & Co-founder of HairlustRasmus Serup, CEO & Co-founder of Hairlust

15,000monthly orders

800,000monthly unique visitors

13localized country domains

A customer walking out of a store.A customer walking out of a store.

Same customer. Different channels. Nothing gets lost in between.

It shouldn't matter where the conversation starts. It should matter that it continues.

Unify your support
The first 14 days are free · No credit card required