Every conversation has a cost. Most businesses never look at it.
Text cuts that cost.
Shopify merchants earn an average + $11,000extra revenue every month with Text
Support shouldn't be a tax on growth
Every new customer means another conversation — and right now, every conversation costs you the same, no matter how big you get.
With Text, the customer-service profit engine, AI takes on more conversations as your business grows. Your volume goes up, your cost per conversation goes down.
How Text works
Most tools make support faster.
Ours makes it cheaper.
AI resolves, not just assists
Text doesn't draft a reply for your agent to approve. It handles the full conversation — from question to resolution — without human involvement.
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Cost drops as volume grows
Every conversation AI handles costs a fraction of a human one. The more you grow, the bigger the share AI takes and the lower your average cost per conversation gets.
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Your team handles less, not more
As volume scales, your team doesn't feel it. AI absorbs the growth. Your agents stay focused on complex issues and your cost structure stays flat.
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Revenue goes up. Why should support costs follow?
Without Text
The business as usual
- Cost per conversation stays flat
- More volume means more agents
- Efficiency means faster replies
- Support costs scale with revenue
With Text
The 24/7 engine
- Cost per conversation drops as you grow
- More volume means more AI resolution
- Efficiency means fewer human conversations
- Support costs decouple from revenue
We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.
Rasmus Serup, CEO & Co-founder of Hairlust
15,000monthly orders
800,000monthly unique visitors
13localized country domains
