AI AGENT TRAIN + CONTROL
Text features AI Agent
AI Agent detects and protects every opportunity for revenue generation.
The revenue grows.
The team breathes. The queue shrinks.
$1.5M
Revenue in last 6 months
+25%
Average order value
73%
AI resolution rate
AI Agent skills
AI Agent doesn't just answer questions.
Every chat holds signals that show revenue-generating opportunities. Close sales, qualify leads, handle eCommerce, transfer to team members: AI Agent skills are built to perform with unparalleled precision in even your most complex cases, 24/7.
Skills are where your AI Agent becomes like you.
When
A customer asks for a discount or promo code, or mentions a competitor's lower price, or hesitates at checkout or signals they might abandon. Use API call {coupons_service_url} ...
When
A customer mentions cancelling their subscription, call the {discount_service_url} webhook to generate a targeted retention deal, offer it to the customer, then create a ticket...
When
A customer asks about the status, shipping, or delivery of their order, ask for the order number or email if missing. Call {order_status_url} webhook with the collected order_id and...
When
A customer is on the checkout page and asks for a discount, offer them a 5% discount code 'lastminute5', and tag the chat as 'sales'.
When
The customer is viewing a {product_page} in {category} and asks for a discount, highlight that they can get 5% off by buying two items, provide the coupon code '2for5less', and tag...
When
When a customer is viewing {product}, recommend an extended warranty add-on and share the {direct_link}. Tag the conversation as 'upsell' and offer to connect them with a Sales...
Amanda Treece Text Intelligence
Watch AI Agent skills being built and put to work.
Your rules, your data, working exactly when you want it to. Nobody on your team has to touch it.
Watch AI Agent skills being built and put to work.
Your rules, your data, working exactly when you want it to. Nobody on your team has to touch it.
Jan Białek, AI Agent Manager,
Text, Inc.
Text, Inc.
Combining your business knowledge with a few AI Agent skills can resolve >95% of incoming chats.
Up to 266% higher conversion rates
Customers who engage with AI Agent are significantly more likely to complete a purchase.
Every channel your customers use
Website chat, email, messaging apps — all in one place, no jumping between tools.
Your team and AI, each where they're strongest
AI handles the volume. Your team steps in where a human makes the difference. Neither gets in the other's way.
Up to 266% higherconversion rates
Customers who engage with AI Agent are
significantly more likely to complete a purchase.
Every channel yourcustomers use
Website chat, email, messaging apps — all in one
place, no jumping between tools.
Your team and AI, eachwhere they're strongest
AI handles the volume. Your team steps in where a human
makes the difference. Neither gets in the other's way.
30,000+ teams already turning conversations into revenue
Train
Trained in minutes. Generating revenue 24/7.
No scripts to write. No knowledge base to build from scratch. AI Agent works from what your business already knows: your site, your products, your voice. Train it once, and it's ready to sell, support, and resolve around the clock, across every channel.
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Learns from what you already have.
Your website, docs, FAQs, and policies become its knowledge base instantly. Add anything. Update anytime.
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Put it to the test.
Run it through its paces before it goes live. Fire every question you can think of so you can rest easy that it's handling even the tough stuff exactly the way you want.
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“I was scared to spend the first night with him. 7 days later, I slept like a baby… He held. Saved 30% of my team’s time in the first week.”
Kate Taurina
Head of B2B Growth,
Retention & Operations
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Learns from what you already have.
Your website, docs, FAQs, and policies become its knowledge base instantly. Add anything. Update anytime.
-
Put it to the test.
Run it through its paces before it goes live. Fire every question you can think of so you can rest easy that it's handling even the tough stuff exactly the way you want.
-
“I was scared to spend the first night with him. 7 days later, I slept like a baby… He held. Saved 30% of my team’s time in the first week.”
Kate Taurina
Head of B2B Growth,
Retention & Operations
Control
Every move visible. Every rule yours.
You decide when it hands off to a human, which topics it handles alone, and how it behaves in every scenario. Everything runs on your terms. From the palm of your hand, you watch it and adjust any of it, any time.
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You set the handoff rules.
Decide exactly when a human steps in — by topic, by signal, by anything. AI Agent follows your playbook precisely.
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Watch everything in real time.
Real-time preview from desktop or mobile. Closed sales, resolved queries, and active chats… everything is visible in one place.
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Adjust when you want.
See exactly where you want to make it sharper with real-time monitoring and AI-powered insights. Fine-tune on your terms, on your timeline.
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Every customer hears the same brand.
Your tone, your standards, your communication rules. Consistent across 46 languages, every interaction.
Kate Taurina
Head of B2B Growth, Retention & Operations Dyninno Technologies
Head of B2B Growth, Retention & Operations Dyninno Technologies
Not replacing anyone. Just freeing up time for training, brainstorming, thinking beyond the queue.
Kate launched AI Agent for her B2B support team in an afternoon.
She woke up at 3am worried something had gone wrong.
What actually happened: No fires. No disasters. A few answers to fine-tune, and by the end of week one, her team had saved 30% of their time.
“If you’re still manually answering the same 30 questions on repeat - this is your sign.”
AI + Human Teamwork
Better together.
Measurably.
Not every chat should be handled by AI. Not every chat needs a human. When both work together, the outcomes shine.
Smooth handoffs. More opportunities captured while your team sleeps. Less time on repeat questions. More time on generating revenue. And you monitor it all to ensure it's working to perfection.
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When a conversation needs a human, they arrive with full context already in hand. In an easy handoff, the right person is brought in at the right moment.
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Your team handles what they want then passes the rest to AI. Repetitive requests handled automatically. Your people stay focused on the work they need to focus on.
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Complex operations run multiple agents. When a conversation needs a specialist, it gets there automatically without the customer noticing the switch.
Multiple AI Agents
Every corner of your operation, covered by the right AI Agent.
Multiple AI Agents lets you run a dedicated agent per brand, website, region, or use case: each focused, each accurate, each acting in a way that's relevant to that specific customer.
Monitor performance
Every chat accounted for. Every dollar attributed.
See what every chat is generating in real time. Earned sales, leads captured, customers retained: your whole team's output, AI and human, measured.
Watch where AI is handling it alone and where your team steps in. You don't just see activity, you see revenue.
Damian Tawrel, AI Agent Manager,
Text, Inc.
Text, Inc.
We reimagined AI agents as systems that don’t just answer questions but create real business outcomes.
Enterprise-grade
security & compliance
CCPA
WCAG 2.2
SOC2
GDPR
PCI DSS - SAQ A
BBB Accredited Business
Data Privacy Framework
They've done this before. They'll help get you there faster.
Make every chat
a checkout.
Frequently asked questions
How do I get started with the Text AI Agent?
Sign up for the Text platform and start with a 14-day free trial. Connect your website, product catalog, help center, FAQs, and support knowledge to train your AI Agent on how your business operates. From there, you can define AI Agent skills, set escalation rules, customize tone of voice, test conversations, and deploy your AI customer service agent across chat and support channels. No complex setup or technical team required.What is an AI sales agent?
An AI sales agent helps businesses detect buying intent, guide customer conversations, recommend products, and move customers toward purchase automatically. Unlike traditional chatbots, AI sales agents can take actions in real time to recover revenue, reduce hesitation, and increase conversion rates.What is an AI customer service agent?
An AI customer service agent helps businesses automate customer conversations across chat, email, and messaging channels. Text AI Agent combines conversational AI for customer service with AI sales automation and customer service automation designed to resolve support requests, recommend products, escalate conversations, and guide customers toward purchase in real time.Can Text AI Agent increase ecommerce conversion rates?
Yes. Text AI Agent is built for ecommerce teams that want to recover revenue and convert more customer conversations into purchases. The AI Agent proactively engages hesitant buyers, recommends products, reduces cart abandonment, and supports repeat purchases through conversational AI for ecommerce.How is Text AI Agent different from an AI chatbot for customer service?
Traditional AI chatbots for customer service are designed primarily to answer questions and resolve support requests. Text AI Agent goes beyond chatbot automation by detecting customer intent, guiding purchase decisions, recommending products, recovering abandoned carts, qualifying leads, and triggering AI Agent workflows based on real-time customer behavior.
What are AI Agent skills?
AI Agent skills are configurable AI actions and workflows that define how the AI should behave in specific customer situations. Teams can create custom AI Agent workflows for product recommendations, objection handling, lead qualification, cart recovery, ticket routing, escalation, and customer support automation.Can I build custom AI Agent workflows?
Yes. Text allows teams to build custom AI Agent workflows and automation flows based on customer intent, ecommerce behavior, support scenarios, and business goals. AI Agent workflows can include discounts, escalation rules, lead routing, booking flows, and revenue recovery actions.Can AI Agent hand conversations over to human agents?
Yes. Text AI Agent supports AI-to-human handoff with full conversation context, escalation rules, and human supervision built in. Human agents can step in whenever conversations require trust, judgment, or advanced support.Is Text AI Agent multilingual?
Yes. Text AI Agent supports multilingual customer service conversations while maintaining consistent tone of voice, support quality, and brand-safe communication standards across languages and channels.Is Text an AI agent software or customer service platform?
Text combines AI agent software, AI customer service software, and customer service workflows in one platform designed for ecommerce and digital-first support teams. It brings together AI customer service automation, AI sales automation, multichannel support, reporting, and AI Agent workflows in a single customer service platform.