AI Tags
Automated chat tagging powered by AI – save time, stay organized, and gain insights effortlessly.
AI Tags is an AI-powered automation tool that helps you keep chats organized without lifting a finger. It analyzes the content of each conversation and applies the most relevant tags right after the chat ends. No more manual tagging or relying on agents to remember what to select. With AI Tags, your chats are categorized consistently, accurately, and effortlessly.
One of our most powerful features is the Rules engine — a flexible system that lets you define exactly how tagging should work. Create custom rules based on keywords, chat context, or metadata, and let AI Tags automatically apply the right tags with precision. The intuitive UI makes it easy to set up and manage rules without writing a single line of code.
The app seamlessly integrates with your existing tag structure . Whether you’re managing a small support team or a high-volume operation, AI Tags helps reduce manual work and improve data quality for better decision-making.
By default, AI Tags uses Google Gemini 2.0 Flash – a fast and efficient AI model optimized for content understanding. Need something different? We can also connect custom models upon request to suit your specific business needs.
Tagging is fully automated and happens immediately after the chat is closed, ensuring smooth workflow with no disruption to conversations.
Each subscription includes up to 10,000 chats per month. Need more? Just contact us and we’ll tailor the plan to your needs.
And most importantly: we never store your chats . AI Tags processes all messages without saving any chat data, keeping your conversations private and compliant with modern security standards.
Questions or feedback? Reach us at textmarketplace+aitags@gmail.com.
Key Features
AI scans chat content and applies relevant tags without any manual effort.
Integrates with your organization’s existing tags to maintain consistency and alignment with your current workflow.
Set flexible rules to apply tags based on keywords, phrases, or chat context—ideal for tailored and efficient automation.
AI Tags never stores your chat messages. All tagging happens in real time, ensuring complete data privacy and compliance with security standards.
Tags are applied instantly after a chat ends – no delays, no manual steps.
Benefits
Eliminate manual tagging—let your agents focus on conversations, not admin work.
Consistent and accurate tags mean cleaner reports and more actionable insights.
Reliable tagging helps managers track performance, spot issues, and optimize support.
What's new
[1.4.1] - 2025-06-15
Database schema optimization and debug functionality:
- Database Schema Refactoring: Added
lc_prefix to all tables and functions for better organization - Debug Logging System: Added conditional debug logging per organization via
debugfield in tokens - Function Optimization: Replaced problematic
upsert_tokenwith separatelc_insert_tokenandlc_update_token - UUID Migration: Changed analytics ID from SERIAL to UUID for consistency
- Enhanced Error Handling: Resolved ambiguous column reference errors in database functions
- Performance Improvements: Optimized
lc_is_token_expiredfunction with SQL instead of PL/pgSQL - Code Cleanup: Removed unused functions and improved database function reliability
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact TM Apps. You can also suggest improvements or request new features in the upcoming versions of AI Tags.