All you need to make customers happy
LiveChat, ChatBot, and HelpDesk are now unified in Text App for effortless customer service.
LiveChat, ChatBot, and HelpDesk are now unified in Text App for effortless customer service.
Designed for teams who live in the inbox and built to simplify how they support, sell, and engage, Text App brings together the best of LiveChat, HelpDesk, and ChatBot into one app.
We rethought the experience from the ground up and made the app lighter and faster.
With an AI-native approach, we're creating a workspace that understands your business, learns from your team, and automatically handles more of the busywork.
This is one interface with one shared focus: the customer.
Text App is not just a unification of Text products. It's the foundation for what's next.
— Your Team at Text
Handle chats, tickets, and team conversations in one unified view.
Track live visitors and launch targeted engagement campaigns in real time.
Set up chatbots, workflows, and ticket rules to automate repetitive tasks.
See customer insights and how your AI and team members are performing.
Manage the content and sources that power your Copilot and chatbots.
Stay in sync with your team and collaborate on customer cases.
Text App brings chats, tickets, and automation together — so your team can work smarter, stay aligned, and deliver better service, without jumping between tools.
To help you deliver faster, more consistent support. Text App brings LiveChat, HelpDesk, and ChatBot into one streamlined experience — reducing distractions and keeping your team focused on customers.
Text App is a new all-in-one product that replaces the LiveChat, ChatBot, and HelpDesk apps.
Yes, all core features are being brought into Text App, gradually and with care. Some advanced tools will be added later in 2025.
If your team knows LiveChat, they'll feel right at home. We kept the good stuff and made it more intuitive. You'll get helpful material and your dedicated Product Expert is just a message away.
Even if you're only using chat, Text App gives you a smoother chat workflow right away. Bots and tickets are also built in — all in one shared view, with a setup that's ready to grow with your team.
Yes. All your data — including tickets, chat history, workflows, and settings — will be moved over with your account. You don't need to set anything up from scratch.
Chat and ticket rules, bot scenarios, groups, and agent settings will be moved too.
Key integrations like Shopify, HubSpot, and Zapier will carry over. Some functionality or less common integrations may take a bit more time to bring into Text App, but we'll keep you updated on our progress.
No. A big part of this transition is making sure it's smooth and effortless on your end, with no manual work required.
Yes. You'll get walkthroughs, videos, and a clear checklist.
As an early adopter, you'll get fast-track support with a dedicated Product Expert, optional live Q&A sessions, and on-demand help — including walkthroughs, guides, and checklists to support your move.
No. Your current plan and pricing will stay the same. Our focus is on giving you value with the new Text App. If anything changes in the future, we'll make sure you're informed well in advance and have flexible options.
No. We're not planning any new usage limits until September. We are focusing on delivering value to Text App.
We plan to release Text App to all customers by the end of the year.
Yes. If needed, you can switch back to the previous setup by contacting your Product Expert.
