Text App
Built on 20 years of doing it right
Text App
Built on 20 years
of doing it right
Scroll to explore Text App 
Scroll to explore Text App 
Your smooth transition to Text starts here.
What to expect
New possibilitiesHigher productivity, real revenue growth
After 20 years working with support teams, we know what drives results. That’s why we built Text App — a smarter, simpler platform that cuts friction, lowers costs, and keeps customers coming back.
Higher productivity, real revenue growth. See the impact of AI.
See the impact of AI
After 20 years working with support teams, we know what drives results. That’s why we built Text App — a smarter, simpler platform that cuts friction, lowers costs, and keeps customers coming back.
Smart chattingAll-in-one. Built to do more.
Text App brings live chat, AI chatbots and smart ticketing together in one easy dashboard — so your team can resolve issues faster, automate routine tasks, and stay fully aligned.
"I’d recommend Text App to any business that wants to improve communication, streamline operations, and provide a better customer experience. It’s easy to use, flexible, and has made a real difference for our team and clients alike."
Jessica S. Ramlagan
Digital Engagement Associate, Filta
Turn customer service into a growth multiplier
Start your free Text App trial and see how one unified platform can resolve smarter, convert faster, and drive results.
Autonomous AIText Intelligence: the smart brain behind your support
Autonomous AIText Intelligence: the smart brain behind your support
The smart brain behind your support
Your own AI system, trained on your business and customers. It handles questions, takes care of tasks, and turns conversations into sales — all quietly working in the background.
AI agentSimplifying service, amplifying impact
Fully autonomous from day one — AI agent empowers your team to focus on high-value work by learning from your content, handling routine tasks, and delivering faster responses.
Model Context ProtocolA secure way to connect AI Assistants to your Text App
With Model Context Protocol, AI automates complex tasks like retrieving tickets and generating reports, turning scattered data into actionable insights. It also integrates seamlessly with popular AI tools, helping your team streamline workflows and handle issues more efficiently.
"We believe in good customer service, not how quickly we can get people in and out of chats. With Text, we don’t have to compromise that — we can build something that makes customers spend less time resolving their queries and still get a premium experience."
James Frangleton
Chief Operations Officer, Funded Trading Plus
Experience how AI and your team can work together
Faster resolutions, smarter support, seamless customer service ‑ all included in your free Text App trial.
AI-driven ticketingSmarter ticketing made simple
AI-driven ticketingSmarter ticketing made simple
Smarter ticketing made simple
AI-assisted tickets turn complex issues into organized workflows. Conversations are summarized, tagged, assigned, and scheduled automatically to provide full visibility every step of the way.
Automations help your teams manage cases at scale, delivering faster, more personal, and outcome-driven support.
Text Intelligence provides clear visibility into complex cases, including ticket ownership, status, and next steps.
WorkflowsFree your team from routine work
Workflows let you automate everyday tasks like sending a chat transcript after a conversation, creating a ticket for follow-up requests, or syncing customer info with your CRM — all without writing a single line of code.
Getting started is simple: pick a trigger, set the action, and let it run. Build custom workflows or use templates to keep your support efficient and customer-focused.
CampaignsIncrease order value and boost sales
Campaigns in Text App help you engage customers at the right moment with pop‑ups, banners, and personalized chat greeting.
Whether you’re welcoming new visitors or promoting to returning customers, campaigns keep customers engaged with timely, personalized messages that strengthen relationships and increase conversion rates.
Multi-channel integrationsGet more done with tools you already use
Shopify integration coming soon
See live cart updates, order history, and key sales insights right in the chat — so you can guide customers, answer questions instantly, and boost conversions.
Messenger integrationStay connected without switching platforms. Link your Facebook pages to Text App and manage all Messenger conversations from your inbox — streamlining support and boosting response times.
One app. Total focus.
Try Text App free and see how one clean interface can streamline work, cut distractions, and keep your team focused.
Metrics and reportsSmarter data, better decisions
Text Intelligence organizes customer data, uncovers patterns, and delivers actionable insights so you can track performance, spot trends, and keep support smooth.
Stay on track to your goals with clear reports on chat volume, response speed, satisfaction, and team performance.
Use these insights to identify issues, optimize your support strategy, and increase sales.
Mobile App (coming soon)Your business in your pocket
Discover a solution that puts decision-making power firmly in your hands, delivering the same clarity and control you have at your desk — wherever you are.
Desktop appNative experience for desktop
The Desktop app gives support teams an edge — with real-time notifications, seamless sign-in, and automatic updates that cut response times, speed up resolutions, and keep every customer conversation on track.
No distractions, just results.
✨ Move to Text AppWelcome to the future of growth-driven support
Getting started with Text App is easier than you think
Go to
text.com/app
Log in using your
existing account
Test Text App
for free
Explore the new Text App now — your go‑to platform for higher efficiency, lower costs, and real revenue gains.
Here’s how we’ll support you during the upgrade:
Everything you need to know about Text App
From getting started to advanced features, discover how to make Text App work for you.
Go to Help CenterFAQ
When exactly will you be upgraded?
We’ll inform you well in advance when it’s time for your migration, so be sure to keep an eye on our communication.
What will happen to your data?
All your data and settings will be securely transferred, ensuring a seamless transition with nothing lost.
Will you lose access to the old app?
Initially, no. However, in the long run, Text App will be our sole-supported platform.
Will our current pricing or plan change?
No. Your current plan and pricing will stay the same. If anything changes in the future, we'll make sure you're informed well in advance and have flexible options.
Will there be any downtime during the switch?
There will be no downtime during the migration, ensuring uninterrupted support for your customers.
Will your team need training?
No formal training is required. We provide all the guidance and resources your team needs — from Text University to our help center — so everyone can get up to speed quickly and confidently.
