Gem CX
AI agents for e-commerce support, connected to your Livechat, your orders and catalogue. Resolves 66% of chats with 85% CSAT, hands the rest to your team.
Gem CX builds and runs AI agents for e-commerce customer service, inside the LiveChat widget your customers already use.
The agent answers from your live data: orders, delivery tracking, returns, stock and product catalogue. It handles the “where is my order?” questions, guides shoppers to the right product and helps them complete the purchase. When a chat needs a person, it hands over to your team in LiveChat with the full context, so nobody asks the customer to repeat themselves.
Each system is built on your own policies and tone of voice, and connected to your stack (Shopify, Magento, Freshdesk, Zendesk and more). Gem CX sets it up, monitors it and improves it every week. There is nothing to build on your side.
Measured in production with e-commerce brands, Sep to Oct 2026:
66% of conversations resolved without the team 85% average CSAT
Same-business-day response to any incident. Your team can switch the agent off at any time, and chats then go straight to your agents.
Based in Rennes, France. Working in English, French and Spanish.
Services
Industry expertise
