The Text Blog

ChatGPT can save your chats, prompts, and files—but consumer and enterprise plans differ. Here's what businesses must know about privacy.

For customer support teams, the key question is whether ChatGPT is accurate enough to trust with real customer interactions.

Explore the key differences between chatbots and conversational AI. Discover insights to enhance your understanding and make informed choices.

AI agents are more than chatbots. Learn what they are, how they work, and why companies are using them now.

We tested six Shopify chatbots on live order data, real automation, and the six-month bill — see which ones actually pay for themselves in 2026.

6 WordPress live chat plugins compared by price, WooCommerce integration, and AI automation. See which one fits your store before you install.

The WhatsApp version you pick decides everything — agents, AI, and cost. Here's how to choose and set it up right.

Meta moved WhatsApp API billing to per-message. Here's what you'll actually pay by category, country, and BSP markup.

New Text features partners can promote or build with, from WooCommerce support to Google Cloud Marketplace.

Inside Text's enterprise infrastructure, the security stack, compliance certifications, and analytics built for complex support cases.

Model context protocol gives Text partners a new way to sell AI agents, turning integration work into billable projects.

A partner's guide to selling automation that turns support tickets into revenue, backed by real client results.

Discover the top lead generation software of 2026, featuring key functionalities and expert insights. Boost your marketing strategy!

Discover effective marketing automation strategies to boost engagement in 2026. Learn practical tips to enhance your campaigns and drive results.

Develop a winning go-to-market strategy with essential steps and best practices. Learn how to navigate challenges and drive success

Discover effective strategies to enhance customer satisfaction with these 10 practical tips. Boost loyalty and improve your service.

See a visitor's WooCommerce cart live in the chat, and follow up before the sale goes cold.

The minimized widget now shows AI-generated questions for the page a visitor is on, so they can start a conversation before opening the chat.

A live list of every chat your teams have open right now, AI Agent included. Read any of it without taking over, and step in only when it's worth it.

The Total cases report counts chats and tickets together, with toggles for each on its own, plus targets, trend direction, and automatic anomaly flags.

Discover the top lead generation software of 2026, featuring key functionalities and expert insights. Boost your marketing strategy!

Discover top Groove alternatives to boost your sales engagement in 2026. Explore effective tools that enhance your outreach.

Develop a winning go-to-market strategy with essential steps and best practices. Learn how to navigate challenges and drive success

Discover how AI bots can enhance business efficiency and elevate customer experience. Learn their key benefits and improve your strategy today!