Product updates
How Text turns more conversations into revenue, one release at a time.
-
Product UpdatesJun 26, 2026 · Sławomir PawlakThe AI agent can now read customer screenshots and photos
The AI agent now understands the images a customer sends, not only the text they type. A screenshot, a product photo, a picture of a damaged item: the agent reads what is in the image and uses it in the conversation. It is live now.
-
Product UpdatesJun 19, 2026 · Sławomir PawlakCampaigns are no longer admin-only
The campaigns page used to be admin-only. Now agents can open it, see every campaign, and create and run campaigns inside their own groups. Where an account has opportunities, agents can launch the campaigns tied to them too.
-
Product UpdatesJun 19, 2026 · Sławomir PawlakChat routing now works for Messenger and Twilio SMS
Routing rules now cover Messenger and Twilio SMS, not just web chat. A conversation from those channels lands with the team that owns it, routed by Facebook Page or by the number the customer texted.
-
Product UpdatesJun 18, 2026 · Sławomir PawlakMerge duplicate tickets into one thread
When the same customer opens several tickets about the same issue, agents can now merge them into one master thread. Sub-tickets close, future email replies route to the master, and the full history stays linked in one place.
-
Product UpdatesJun 17, 2026 · Sławomir PawlakWhatsApp is now a channel in Text
WhatsApp now connects to Text as a native channel. Conversations from WhatsApp land in the same inbox as web chat, and it is already switched on for every paid, trial, and new license.
-
Product UpdatesJun 10, 2026 · Michał WłosikText gets Webflow integration
Text is live on the Webflow App Marketplace. Add live chat, AI Agent, and a shared inbox to your Webflow site without touching a line of code.
-
Product UpdatesJun 9, 2026 · Sławomir PawlakSales tracking now works on any ecommerce stack, not just Shopify
A new platform-agnostic sales tracking method drops the Shopify dependency. One API call on the 'Thank you' page turns on AI Agent sales reporting, in-chat order notifications, sidebar order context, and the Wins counter for any store on the web.
-
Product UpdatesJun 8, 2026 · Sławomir PawlakSingle-metric reports now flag anomalies and show trend direction
Single-metric reports now mark best and worst results, flag unusual spikes and drops automatically, and show whether the trend is going up, down, or holding steady. Less staring at charts, more deciding.
-
Product UpdatesJun 3, 2026 · Text TeamCustom Skills now talk to your stack: webhooks for the AI agent
Custom Skills can now call any external service through a webhook. The AI agent can pull data from a CRM, check stock against your warehouse API, or push a lead back into a CDP, all triggered by what a customer says in chat.
-
Product UpdatesJun 2, 2026 · Text TeamThe chat widget now suggests questions based on the visitor's current page
Open the chat on a product page, a pricing page, or a help article, and the welcome message shows 1 to 3 question suggestions written for that exact page. One tap, the conversation starts, the visitor never has to type from a blank cursor.
-
Product UpdatesMay 29, 2026 · Text TeamEditable customer info: capture leads without leaving the chat
Agents can now correct customer details mid-chat without leaving the conversation. In Tickets, the requester email moved to its own field above the message input.
-
.png)
Product UpdatesMay 29, 2026 · Text TeamOpportunity Cohorts: from spotted signals to the right visitors
Opportunity Detection now lets you drill from a live signal directly into the visitors who match it. Four new lead generation templates also shipped for the moments just before a visitor decides to stay or go.
-
.png)
Product UpdatesMay 28, 2026 · Text TeamPick the size, pick the color, add to cart — all inside the chat
Variant selection now happens inside the chat widget. Around half the products in a Shopify store have variants, and the AI agent can now close the sale on all of them without sending the visitor anywhere.
-
Product UpdatesMay 25, 2026 · Text TeamPlaybook is live: skills your team and AI agent both run
The Automations section in Text is now Playbook. It's the first step toward collapsing workflows and custom skills into one concept, Skills, where one person builds something once and the whole team, humans and AI agents alike, can run it.
-
Product UpdatesMay 19, 2026 · Text TeamChat card in tickets: one click back to the conversation that started it
Tickets created from chats now show a chat card at the top of the feed with the original conversation summary and a one-click link back
-
Product UpdatesMay 13, 2026 · Text TeamWins counter is live: revenue, leads, and customers served, always in view
A persistent counter at the top of the app showing three numbers that move during the day: sales closed, leads qualified, customers served.
-
Product UpdatesMay 12, 2026 · Text TeamEvery channel, one place: the new All Channels section
A new Settings page that shows every channel you can connect - website widget, email, messaging apps - and their current status.
-
Product UpdatesMay 12, 2026 · Text TeamSpotlight now searches everything at once
Search across chats, tickets, and contacts in one go. No scope picker, no retyping. Tabs filter the results after the fact.
-
Product UpdatesMay 12, 2026 · Text TeamText is live on the Shopify App Store
You can now find and install Text directly from the Shopify App Store. This matters more than it sounds. Shopify merchants no longer need to leave their admin panel, find our site, sign up separately, and figure out the integration. They search, click install, and they're in.
-
Product UpdatesMay 11, 2026 · Text TeamAdd to cart, right from the chat
When the AI agent recommends a product, visitors can now add it to their cart without leaving the conversation. One tap, item in cart.
-
Product UpdatesMay 8, 2026 · Text TeamTargets land in single-metric reports
Managers can set a target on any single-metric report, manually or by accepting a suggested value based on recent results. Now every report has a line on it that says what good looks like.
-
Product UpdatesMay 7, 2026 · Text TeamApril 2026 Product Updates
AI agent can now recommend products, the app can flag revenue opportunities in real time, and routing rules control which conversations reach which teams.
-
.png)
Product UpdatesMay 5, 2026 · Text TeamCustom fields land in tickets
Add the fields your support process actually needs. Priority tier, order ID, region - whatever the workflow calls for.
-
Product UpdatesMay 5, 2026 · Text TeamCustom SSO is live for enterprise customers
Connect your own identity provider and have your team log in through it. The setup guide is live in the help center.
-
.png)
Product UpdatesApr 6, 2026 · Text TeamMarch 2026 Product Updates
March brought the biggest AI agent upgrade in Text App's history.
-
.png)
Product UpdatesMar 2, 2026 · Text TeamFebruary 2026 Product Updates
AI reply suggestions arrive in Tickets, Workflows can now talk to any external system, live cart data gives agents commercial context in real time, and Teams management is now native to Text.
-
.png)
Product UpdatesFeb 1, 2026 · Text TeamJanuary 2026 Product Updates
This month: your AI agent learns to greet every visitor personally, e-commerce data shows up where agents actually need it, and the chat widget gets the space it's been missing.
-
.png)
Product UpdatesJan 1, 2026 · Text TeamDecember 2025 Product Updates
This month: the widget gets bigger and smarter, your AI agent starts tracking sales, and language barriers get a lot smaller. December closes out the quarter with changes your customers will notice the moment they visit your site.
-
.png)
Product UpdatesDec 1, 2025 · Text TeamNovember 2025 Product Updates
Shopify comes to Text App, you get a single view of every customer you've ever talked to, Workflows get smarter, and your AI agent learns faster with a new kind of knowledge source.
-
.png)
Product UpdatesNov 1, 2025 · Text TeamOctober 2025 Product Updates
This month: your AI agent gets a memory, the mobile app goes dark (in a good way), and getting started with Text just got twice as easy.
-
Product UpdatesSep 30, 2025 · Text TeamSeptember 2025 Product Updates
Discover Text’s September 2025 updates: a smarter Copilot, redesigned workflows, and new AI tools that make customer service faster.