September 17, 2026
The chat widget is better at guiding your shopper's attention
The chat widget now guides shoppers' attention as your AI Agent's answer arrives - formatted, staying on screen, with a subtle alert for new replies.
Now, the chat widget guides your shopper's attention better as an answer from your AI Agent arrives.
Formatting that looks right from the start
Lists, links, and bold text look right the moment they appear, so a shopper can start reading straight away.
The answer stays on the screen
The chat follows the answer only as far as the screen allows. A customer reads at their own pace and moves on when they're ready.
A small label keeps new messages in sight
When a shopper is reading further up the thread, a small New message label appears with a subtle animation. It's easy to notice, and it shows up only when there's something new to read.
Available now
No setup. If your AI Agent is live in the chat widget, it already works this way.
