Text reads every visitor on your SAP Commerce Cloud store and sorts who's ready to talk, so your sales team hears only from the leads worth their time.
Traffic is the easy part.
This is what happens once it lands.
+30%
conversion boost for Luxury Estates International
$1.5M
in sales in 8 months for Wembley Stadium
100%
growth a year for ForSaleByOwner
Campaigns
A visitor lands, and a proactive offer captures their email before they've typed a single question.
AI agent
The AI Agent handles what's asked first, then digs into what the visitor's actually trying to solve, turning a simple question into a real sales opportunity.
Custom skill
Nobody has to decide what happens after the chat. The AI Agent already knows which move makes sense here.
A single system covers the answering and the sorting, so you're not losing time on the parts that don't need you.
A single system covers the answering and the sorting, so you're not losing time on the parts that don't need you.
The full conversation and a sorted lead are both waiting for you, ready for your team to take from there.
Nothing about how your business runs is a mystery to it, whether that's public pages or internal documentation, so it's never left improvising an answer.
The AI Agent resolves the vast majority on its own, leaving your team only the ones that genuinely need a person.
Whatever language a visitor writes in, the AI Agent replies in kind, with nothing to set up on your end.
The connection runs through the API, not your codebase, so your SAP Commerce Cloud architecture stays untouched.
Nothing about how your business runs is a mystery to it, whether that's public pages or internal documentation, so it's never left improvising an answer.
The AI Agent resolves the vast majority on its own, leaving your team only the ones that genuinely need a person.
Whatever language a visitor writes in, the AI Agent replies in kind, with nothing to set up on your end.
The connection runs through the API, not your codebase, so your SAP Commerce Cloud architecture stays untouched.
Our expectations were for live chat to help increase our leads by a little and had no idea that would revolutionize the way we capture leads.
A conversation doesn't end when the chat closes. It keeps moving through everything your team tracks.
A conversation doesn't end when the chat closes. It keeps moving through everything your team tracks.
No matter where a lead reaches out from, it ends up in the same place, ready to open.
Once something needs more than a reply, it becomes a ticket on its own, so a lead is never lost to inaction.
Every lead points back to the exact conversation that started it, making it clear which questions actually turn into revenue.
Reliable, Intuitive, and Great Value
“Excellent value for money — a robust set of features without breaking the budget. Ticket management keeps everything organized so nothing slips through the cracks.”
Great solutions with strong potential
“Strong long-term value from Text's AI chatbot tools for ecommerce. You can test your AI bot settings on the fly and tailor it to your site or specific scenarios.”
The Ultimate Engine for High-Volume Client Support
“The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication.”
Support team now contributes to sales
“Text changed how we think about support. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger.”
Text App is great!
“You can see what the customer's typing before they hit send, so you can better anticipate what they need and get a solution faster.”
Great experience with Text
“So many apps are available in one place, and it’s so easy to use. When a customer is chatting with us, we can see what they’re typing and start forming a reply before they hit send.”
Free call, no commitment.
A single connection through the API covers live chat, the AI Agent, lead qualification, routing, and ticketing, so nothing separate needs configuring for each one.
No. Text connects through the API alongside your existing build, so it runs in parallel with your implementation rather than adding to it.
Text is priced per plan, and it doesn't affect your SAP Commerce Cloud pricing at all. See full pricing for details.
Yes. The AI Agent reads the same live account and order data regardless of whether a store runs B2B or B2C configurations.
No. The connection runs through the API, so your existing architecture and integrations stay untouched.
No. Live chat and the AI Agent run alongside your existing SAP Commerce Cloud features, connected through the API, without touching or replacing anything already set up.
