Start with your idea, or a template.
Share an outline of your automation, explaining what you need in your own words, or start from a ready-made template instead.
Turn any of your team’s tasks into working automation.
Sales and upsells
Shoppers who are ready to buy get the right offer at the right moment — from discounts and bundles to warranties.
Check templatesExample skills in category
Open a Salesforce upsell case- Send a discount when they hesitate
- Give a code at checkout
Lead capture
Turn conversations with interested shoppers into contacts your sales and marketing teams can follow up with.
Check templatesExample skills in category
- Add every new chatter to Salesforce
- Qualify leads and send them to Salesforce
- Request consultations from chat
Retention
Catch signs that a customer may cancel and respond with the right offer, follow-up, or escalation.
Check templatesExample skills in category
- Offer a retention deal on cancellation
- Open a Salesforce case on a bad rating
- Win back an unhappy customer
Agent assist
Give your team a head start by handling the hello, gathering details, and finding information before an agent takes over.
Check templatesExample skills in category
- Greet new visitors
- Look up an order and send tracking
- Ask the customer for more detail
Chat routing
Get every conversation to the right team automatically, from support and product questions to after-hours requests and escalations.
Check templatesExample skills in category
- Open a ticket the moment a chat starts
- Route chats that arrive after hours
- Take after-hours requests as tickets
Chat organization
Keep your inbox organized, surface the conversations that matter, and filter out spam and abuse.
Check templatesExample skills in category
- Close and file spam
- Tag new chats for QA review
- Tag chats by keyword
Feedback and reports
Turn conversations into useful feedback, summaries, and reports for your team.
Check templatesExample skills in category
- Remind agents to ask for reviews
- Ask customers for feedback
- Email the transcript to the visitor
Connect to any tool you use
Whatever you can describe becomes automation with skills.
Let AI build what you described.
AI asks for the details it needs to build a complete skill, and hands it to you, ready to connect to the tools you already use.
Edit each step, without starting over.
Publish whenever you’re ready. Everything stays editable in the builder, so you can watch how it performs and refine anything, anytime.
One customer's skills have already run 4.3 million times and counting. That's 4.3 million moments nobody had to do by hand.
Your next skill
is a sentence away.
Put what you need into words. AI asks what's unclear, and creates it with you.
Frequently asked questions
Do I need to know how to code?
No. Describe the skill in plain language, or assemble it from the same blocks in the builder. It's no-code automation from the first step to the last, so anyone on your team can build one, not just developers.What should I include in my description for the generator?
Four things: what starts it, which tools it should use, what actions to take, and what result you want. One sentence is enough, for example: "When a chat gets a bad rating, create an urgent ticket and ping our support lead on Slack." The more specific your tools and outcome, the less the generator has to guess.How do templates work?
Pick one that fits how you want to automate your work. The builder comes pre-filled with the steps. If needed, it'll ask for specifics or ask you to connect the tools involved. You get a ready, editable skill where you can change any step, then publish.What happens if the generator asks me questions?
That's a normal part of building a skill. If something's left open, like which Slack channel or which keywords should trigger a rule, the generator asks so it can help you pin down exactly what you need, instead of guessing on your behalf. Answer in plain language and it continues building the automation around your answer.What can trigger a skill?
It depends on the mode. Workspace skills react to system events, a chat ending, a ticket being created, a rating coming in, a schedule, or a webhook, across every tool you connect. AI Agent skills work differently: the trigger is the Agent recognizing that a live conversation matches what the skill handles, like a customer asking where their order is. That split is what makes this a complete customer service automation system, not just a way to react to data.What actions are available?
Dozens, across every tool you connect, covering everything from simple notifications to full help desk automation. For example, one skill can create a ticket in HelpDesk, tag it as urgent, and post a summary to Slack, all in a single chain, triggered by one bad rating. The full list of building blocks is in the builder.Can I still change it after it's generated?
Yes. Every generated skill opens in the builder as a real, editable workflow, not a locked, finished product. Change any trigger, action, or condition, then republish whenever you're ready.How does authentication work?
Each tool you connect asks for its own credentials, a login and password or an API token, the same way you'd connect it anywhere else. Text never stores more access than the skill actually needs.How do I connect my store?
Open the integration from your account settings and follow the setup steps for your platform. No code required, and once it's connected, its triggers and actions show up directly in the builder.