Every hesitant shopper gets a reason to buy.
Codes, bundles, and warranties go out in chat while the buyer is on the page, and resolved tickets become upsell cases in Salesforce.
For SalesforceOpen a Salesforce upsell case
When a ticket is resolved, an upsell case opens in Salesforce so your sales team can follow up.
When to use it
You sell to repeat customers and want to build on a support conversation. Each resolved ticket gives your team a chance to check in and suggest what the customer might need next.
Send a discount when they hesitate
When a shopper needs a little encouragement to buy, the AI Agent gets a code from your discount service and shares it in the chat.
When to use it
A shopper is interested but hasn’t bought yet. Give them a small incentive at the moment they’re considering a purchase to help turn hesitation into a sale.
Give a code at checkout
A shopper on the checkout page asks for a discount and gets 5% off, with the chat tagged as sales.
When to use it
A shopper is ready to buy but asks for a discount before completing checkout. Give them a limited discount in chat to remove the last bit of hesitation and help close the order.
Offer 5% off two items
Someone asks about a discount on a product, and the AI Agent offers the bundle code for 5% off two items.
When to use it
A shopper wants a discount on one product. Use the moment to encourage a larger order by offering 5% off when they buy two items at once.
Offer a warranty on the product page
The AI Agent recommends the extended warranty, sends the link, and offers to bring in a sales agent to add it.
When to use it
A shopper is viewing a product where an extended warranty makes sense. Offer the warranty while they’re deciding, so they can add extra protection without leaving the product page.
Want to run a different offer?
Describe the deal and when shoppers should see it. Text drafts the skill and asks for anything it’s missing.