Give your store a salesperson that never clocks out. The AI Agent reads your catalog, recommends what fits, and closes the sale in the chat.
Real sales, started in a conversation.
Your chats can do the same.
485%
conversion boost for Auto Accessories Garage
+25%
average order value for Sephora
+$65K
per month for PlasticPrinters
Campaigns
A shopper opens your BigCommerce store, and the AI Agent starts the conversation before curiosity turns into leaving.
AI agent
The AI Agent works out what someone wants, then finds the product in your catalog that actually fits them.
Custom skill
A price concern or a shipping question gets answered on the spot, and the sale closes on whatever checkout you run.
Everything your agents need to help a shopper, already in view.
Everything your agents need to help a shopper, already in view.
You see the shopper's cart and their past orders the moment the chat opens.
The AI Agent already learned your product pages, policies, and help content, so it answers accurately from the first question.
Spend, order count, and status update in the chat automatically, with nothing for your team to check manually.
However many BigCommerce storefronts you run, the AI Agent covers them, and replies in whatever language a shopper writes in.
Custom skills recommend, discount, and win back carts on their own, and you can update one anytime in plain language.
The AI Agent already learned your product pages, policies, and help content, so it answers accurately from the first question.
Spend, order count, and status update in the chat automatically, with nothing for your team to check manually.
However many BigCommerce storefronts you run, the AI Agent covers them, and replies in whatever language a shopper writes in.
Custom skills recommend, discount, and win back carts on their own, and you can update one anytime in plain language.
Text is really great with customization and scalability. We use it on all of our 13 domains with 800K+ unique monthly visitors.
15K
monthly orders
800K
monthly unique visitors
13
localized country domains
What starts in the chat doesn't end there. It follows through everything else your team touches.
What starts in the chat doesn't end there. It follows through everything else your team touches.
A shopper's message lands in the same place no matter which channel they picked.
Cart contents and purchase history move with a chat the moment it turns into a ticket.
Every finished order links back to the exact conversation that led there.
Reliable, Intuitive, and Great Value
“Excellent value for money — a robust set of features without breaking the budget. Ticket management keeps everything organized so nothing slips through the cracks.”
Great solutions with strong potential
“Strong long-term value from Text's AI chatbot tools for ecommerce. You can test your AI bot settings on the fly and tailor it to your site or specific scenarios.”
The Ultimate Engine for High-Volume Client Support
“The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication.”
Support team now contributes to sales
“Text changed how we think about support. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger.”
Text App is great!
“You can see what the customer's typing before they hit send, so you can better anticipate what they need and get a solution faster.”
Great experience with Text
“So many apps are available in one place, and it’s so easy to use. When a customer is chatting with us, we can see what they’re typing and start forming a reply before they hit send.”
Free call, no commitment.
No. Text is priced separately, per plan, independent of whatever BigCommerce or BigCommerce Enterprise plan you're already on. You keep your existing BigCommerce subscription as is, and Text is billed on its own. See full pricing for details.
Through BigCommerce's API, with no code required on your end. One connection covers everything Text does: chat, recommendations, cart recovery, and order tracking included, with nothing separate to configure.
Yes. The AI Agent reads the same live order and account data whether a store runs standard BigCommerce or B2B Edition.
Yes. Text connects through BigCommerce's API, so it works the same way whether your frontend is the default storefront or a fully headless build.
Yes. It sees the cart a shopper left behind and can bring it back into the conversation with a reminder or a discount.
It recommends and nudges toward purchase inside the conversation, and the order still closes on whatever checkout setup you run.
It's more. Text runs as your BigCommerce live chat, but it also handles tickets and the rest of your help desk, with an AI Agent that recommends products and closes sales, not just answers questions.