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Every Adobe Commerce chat is a sale in the making.

Text reads your live catalog and turns a storefront question into revenue, winning the sale on its own.

AI Agent recommending dog beds from a live Adobe Commerce catalog, with product cards and pricing

Real growth starts in a chat.
Yours is one conversation away.

  • 485%

    conversion boost for Auto Accessories Garage

  • +25%

    average order value for Sephora

  • +$65K

    per month for PlasticPrinters

Watch a sale close

  1. Proactive AI Agent campaign inviting a storefront visitor to see the latest collection

    Campaigns

    First move happens before they ask

    A visitor lands on the storefront, and a quiet visit turns into a conversation before there's even a question to ask.

  2. AI Agent asking a shopper what they're looking for and recommending matching dog collar and leash sets

    AI agent

    Finds the right product from your catalog

    AI Agent reads what they typed and answers with the exact product and variant, not a guess.

  3. AI Agent offering a discount code and answering a returns question in the same conversation

    Custom skill

    Runs itself,
    closes anywhere

    Whether it's a discount or a nudge at checkout, the AI Agent acts on its own, and the order still closes on whatever system you run.

Your side of the chat

Everything your agents need to sell, already in the window.

Customer profile panel showing contact details, live cart contents, and recent orders beside a live chat

Meet the buyer, not just the question

Your agent sees the live cart, past orders, and total spent, so every reply moves the sale forward instead of just answering the question.

  • Knowledge Hub listing a store's connected websites, files, articles, and FAQs used to train the AI Agent

    Knows your store inside out

    From product pages to the help center, the AI Agent already knows it all, so it never guesses when a shopper asks.

  • AI Agent recommending a product collection and confirming a placed order in the same chat

    Every dollar, tracked to the chat

    Spend, orders, and status sync straight into the conversation, with a notification the second a new order comes in.

  • AI Agent answering an order status question in Spanish after a shopper switched languages mid-chat

    Borders don't slow it down

    Run every store you own from one account, B2B or B2C, and let Text answer each shopper in their own language.

  • Custom skill builder with a plain-language prompt for issuing a discount, alongside ready-made sales skills

    Rules you set. Sales that close

    Ready-made skills run on their own, from recommending products to tracking orders. Adjust them, or write a new one in your own words.

Turn service into profit

Rasmus Serup, CEO & Co-founder of Hairlust

Text is really great with customization and scalability. We use it on all of our 13 domains with 800K+ unique monthly visitors.

Rasmus Serup, CEO & Co-founder of Hairlust
  • 15K

    monthly orders

  • 800K

    monthly unique visitors

  • 13

    localized country domains

More that drives revenue

Features every Adobe Commerce team needs, reading from the same order data.

Unified inbox with an AI Agent handing off a chat to a human agent, including a conversation summary

One inbox

Every channel a shopper uses lands in the same place, so nobody rebuilds the story twice.

AI Agent creating a support ticket for a product mismatch, with the customer's details visible alongside the chat

Tickets that know the buyer

When a chat becomes a ticket, the cart, the orders, and the spend go with it.

Sales report showing total revenue, total orders, and average time to order driven by the AI Agent

Revenue you can name

Reports link chats to the sales that followed, so you know which conversations paid off.

Teams that turned chat into revenue

  • Reliable, Intuitive, and Great Value

    Excellent value for money — a robust set of features without breaking the budget. Ticket management keeps everything organized so nothing slips through the cracks.

    C
    Claudia C. Customer Experience Manager
    Read Claudia C.'s review on Capterra
  • Great solutions with strong potential

    Strong long-term value from Text's AI chatbot tools for ecommerce. You can test your AI bot settings on the fly and tailor it to your site or specific scenarios.

    B
    Bart C. Strategy PM
    Read Bart C.'s review on Capterra
  • The Ultimate Engine for High-Volume Client Support

    The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication.

    M
    Michael F. Accounts & Operations Supervisor
    Read Michael F.'s review on Capterra
  • Support team now contributes to sales

    Text changed how we think about support. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger.

    J
    Jerry H. Marketing Manager
    Read Jerry H.'s review on Capterra
  • Text App is great!

    You can see what the customer's typing before they hit send, so you can better anticipate what they need and get a solution faster.

    J
    Jai-Anne B. Escalated Services, Consumer Goods
    Read Jai-Anne B.'s review on Capterra
  • Great experience with Text

    So many apps are available in one place, and it’s so easy to use. When a customer is chatting with us, we can see what they’re typing and start forming a reply before they hit send.

    C
    Coral M. Sales Associate
    Read Coral M.'s review on Capterra

Your best salesperson is the chat window.

Frequently asked questions

  • Does live chat move the needle on an Adobe Commerce store?

    It does. Shoppers who engage with the AI Agent see up to 266% higher conversion rates than those who only browse, and reports tie every conversation to the revenue it earned, so you see the impact on your own store, not a generic benchmark.

  • AI Agent or a scripted chatbot: what actually runs on Adobe Commerce?

    A scripted bot answers what you told it to expect. The AI Agent reads your live Adobe Commerce catalog, cart, and order history instead, and acts on what it finds, recommending a product or handing off to a person with full context.

  • Does Adobe Commerce B2B work the same way with Text?

    The AI Agent reads live order, cart, and account data regardless of how your store is set up, B2B or B2C. It answers with what's actually in the account and order history, not a generic script that assumes one type of buyer.

  • Does it work with a headless Adobe Commerce setup?

    Yes. Text connects through Adobe Commerce's API rather than a storefront plugin, so it works the same way whether your frontend is the default storefront or a fully headless build.

  • What does adding Text to Adobe Commerce actually cost?

    Text is priced per plan, not as an Adobe Commerce add-on fee (see full pricing). Every plan includes a 14-day free trial with no credit card required, so you can see the impact before paying anything.

  • What features come with the AI Agent on Adobe Commerce?

    Live cart and order visibility, product recommendations pulled from your real catalog, cart recovery, and multi-store and multi-language support all connect through Adobe Commerce's own API, alongside custom skills your team configures.

  • Does the AI Agent work with a custom Adobe Commerce checkout?

    Yes. The AI Agent recommends and nudges toward purchase inside the conversation, and the order still closes on whatever checkout system you run, custom-built or default.

  • What data can my team see about a shopper mid-conversation?

    Live cart contents, past orders, and total spent are all visible in the Text dashboard without switching to the Adobe Commerce admin. A notification fires the moment an order lands mid-chat.

  • How do I connect Text to my Adobe Commerce store?

    A solutions engineer maps your cart, order, and customer data to the chat layer, and Text's API handles the connection. Product Experts guide you through what the AI Agent can do for your store, and if you'd rather not handle setup yourself, the whole implementation can be done for you. No plugin, no workaround, and your developers stay on their own roadmap.