Keep your inbox clean and organized.
Every chat gets the right label, while spam and abusive conversations are filtered before they distract your team.
Close and file spam
When Text identifies a spam conversation, it closes the chat and files it automatically.
When to use it
Your team spends time opening or responding to spam and you want low-value conversations out of the queue.
Tag new chats for QA review
New conversations are automatically tagged for quality assurance review.
When to use it
You review chats to improve support quality and want the right conversations easy to find.
Tag chats by keyword
Text automatically tags chats when they contain specific words or phrases.
When to use it
You want to find conversations about specific topics without manually reading and labeling every chat.
Tag chats about order problems
When a customer mentions an order problem, Text adds the appropriate tag.
When to use it
Order issues make up a significant part of your support volume and you want to track and filter them easily.
Alert on competitor mentions
When a customer mentions a competitor, Text alerts the right person or team.
When to use it
You want to know when customers compare you with competitors so your team can respond or follow up.
Shut down abusive chats
The AI Agent recognizes abusive conversations and ends the chat according to your rules.
When to use it
Your team shouldn't have to spend time handling abusive conversations and you want a consistent way to protect agents from them.
Need to organize something else?
Describe what you want to identify, tag, filter, or block. Text drafts the skill and asks for anything it's missing.