Turn conversations into useful feedback.
Customer feedback, chat summaries, and conversation insights go where your team can use them — in tickets, email, or Slack.
Remind agents to ask for reviews
Text reminds agents to ask customers for a review at the right point in the conversation.
When to use it
You want more customers to leave reviews without asking agents to remember every time.
Ask customers for feedback
Text asks customers for feedback after a conversation or support interaction.
When to use it
You want to understand how customers feel about their support experience and collect feedback while the interaction is still fresh.
Email the transcript to the visitor
When a chat ends, Text emails the conversation transcript to the customer.
When to use it
Customers need a record of the discussion, especially when the conversation includes instructions, answers, or next steps.
Send a chat summary to tickets
Text adds a summary of the conversation to the related ticket.
When to use it
Your team works from tickets and needs the key points from chat without reading the entire conversation.
Turn chat insights into tickets
When a conversation reveals an issue worth following up on, Text creates a ticket with the relevant details.
When to use it
Important issues can surface during otherwise normal chats and you want them captured instead of getting lost when the conversation ends.
For SlackPost a daily chat report to Slack
Text sends your team a daily summary of chat activity in Slack.
When to use it
Your team wants a quick view of what customers asked about, what came up most often, and what needs attention without digging through individual chats.
Want to track something else?
Describe what you want to learn from your conversations and where the results should go. Text drafts the skill and asks for anything it's missing.