Text opens the conversation on your commercetools store and sorts out who's worth your time, so you only hear from people ready to talk.
Traffic is the easy part.
This is what happens once it lands.
+30%
conversion boost for Luxury Estates International
$1.5M
in sales in 8 months for Wembley Stadium
100%
growth a year for ForSaleByOwner
Campaigns
A visitor lands, and a proactive message, like a demo offer, turns a quiet visit into a captured email before they even ask a question.
AI agent
The AI Agent answers first, then asks what the visitor actually needs, turning a question into a real opportunity.
Custom skill
It doesn't wait for someone to decide what happens next. The AI Agent already knows which move fits this lead.
One system handles the answering and the filtering, so your attention stays on the work only you can do.
One system handles the answering and the filtering, so your attention stays on the work only you can do.
You come back to a sorted lead and the full conversation, ready for your team to pick up.
There's nothing on your site the AI Agent hasn't already read, so it never has to fake an answer.
The AI Agent closes out the majority of chats on its own, so what lands in front of your team is the handful that actually need a person.
The AI Agent matches the visitor's language automatically, across dozens of languages, without a single setting to adjust on your end.
It connects through commercetools' API instead of your codebase, leaving your storefront's speed and architecture untouched.
There's nothing on your site the AI Agent hasn't already read, so it never has to fake an answer.
The AI Agent closes out the majority of chats on its own, so what lands in front of your team is the handful that actually need a person.
The AI Agent matches the visitor's language automatically, across dozens of languages, without a single setting to adjust on your end.
It connects through commercetools' API instead of your codebase, leaving your storefront's speed and architecture untouched.
Our expectations were for live chat to help increase our leads by a little and had no idea that would revolutionize the way we capture leads.
What happens in the chat doesn't stay in the chat. It flows into everything else your team tracks.
What happens in the chat doesn't stay in the chat. It flows into everything else your team tracks.
However a lead reaches out, the conversation lands in the same place, ready to open.
Anything beyond a chat turns into a ticket, so no lead gets forgotten along the way.
Every lead traces back to the conversation behind it, showing exactly which questions turn into revenue.
Reliable, Intuitive, and Great Value
“Excellent value for money — a robust set of features without breaking the budget. Ticket management keeps everything organized so nothing slips through the cracks.”
Great solutions with strong potential
“Strong long-term value from Text's AI chatbot tools for ecommerce. You can test your AI bot settings on the fly and tailor it to your site or specific scenarios.”
The Ultimate Engine for High-Volume Client Support
“The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication.”
Support team now contributes to sales
“Text changed how we think about support. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger.”
Text App is great!
“You can see what the customer's typing before they hit send, so you can better anticipate what they need and get a solution faster.”
Great experience with Text
“So many apps are available in one place, and it's so easy to use. When a customer is chatting with us, we can see what they're typing and start forming a reply before they hit send.”
Free call, no commitment.
Yes. Text connects through the API, so it works with however you've assembled your commercetools composable commerce stack.
Yes. The AI Agent reads the same live order and account data regardless of buyer type, so a commercetools B2B account gets answers based on its actual pricing and order history.
Just one. A solutions engineer maps your catalog, cart, and order data into the chat layer through the commercetools API, so there's no separate tool for chat, recommendations, and lead capture.
Yes. Since Text connects through the API rather than a theme, it works the same way whether your commercetools storefront is a standard build or something fully custom.
Text is priced per plan, separate from your commercetools costs, so adding it doesn't touch your existing commercetools billing. Plans start at Essential and scale up as your team and conversation volume grow. See full pricing for details.
Yes. Since the connection runs through the API, it works the same way regardless of which frontend you've built on top of your commercetools headless commerce setup.