Give customers a reason to stay.
Cancellation requests, bad ratings, and support chats signal unhappy customers. Text responds with the right follow-up, offer, or handoff.
Offer a retention deal on cancellation
A customer says they want to cancel, and the AI Agent gets a targeted offer from your discount service, shares it in chat, and opens a retention ticket for your team.
When to use it
A customer is ready to cancel but might stay with the right incentive. Offer a targeted deal while you have their attention, then give your team a follow-up if they don't accept.
For SalesforceOpen a Salesforce case on a bad rating
A customer leaves a low rating, and a high-priority Salesforce case opens automatically.
When to use it
You want your team to see unhappy customers quickly and follow up before a bad experience turns into a lost customer.
Win back an unhappy customer
A customer leaves a low rating, and Text sends a follow-up question to understand what went wrong.
When to use it
You want to give unhappy customers a chance to explain the problem and create an opportunity to make things right.
Open a ticket on a bad rating
Every low rating creates a ticket with the customer's chat summary attached.
When to use it
Your support team handles unhappy customers through tickets and needs the full conversation before reaching out.
Reply to every rating
Every rating gets an automatic reply: a thank-you for positive feedback and an apology for negative feedback.
When to use it
You want every customer to hear from you after leaving feedback, without asking your team to respond manually to every rating.
Check back after a support case closes
When a ticket is resolved, Text follows up with the customer and adds a private note to the ticket.
When to use it
You want to make sure customers are still happy after a problem is resolved and give your team a chance to catch issues before they lead to another complaint or cancellation.
Customers leaving at a moment we didn't cover?
Describe when they leave and what should happen next. Text drafts the skill and asks for anything it's missing.