Skip to content

August 3, 2026

ReportsCustomersAI Agent
Back to updates

See which channel actually turns chats into leads

See which channel — AI agent, human agent, or chat form — converts best. New Leads Conversion Report breaks it down for you.

Share

See which channel converts best: your AI Agent, your teammates, or chat forms. The new Leads Conversion Report shows you where to put the next hire and the next campaign budget. 

The new Leads Conversion Report breaks down your lead conversion rate by source.

Every source, side by side

The report splits your leads into three groups:

  • Leads generated by your AI Agent

  • Leads generated by your teammates

  • Leads captured through chat forms

You get a clear split, so when a month goes well, you know exactly which channel to credit for it. 

Spot what's working and act on it faster

When comparing conversion rates from different sources, a clear pattern often emerges: your AI Agent may perform better than your teammates in certain chats, or some chat forms might outperform both. This insight can inform decisions about where to allocate the next hire or how to allocate the upcoming campaign budget.

Available now

Find the Leads Conversion Report in the Text dashboard. Live now for every account.