October 22, 2026
Fewer clicks, faster ticket updates
Automate repetitive tasks with ticket skills in Inbox and make multiple updates with a single click.
Ticket skills combine actions your team often performs one by one into a single sequence.
From ticket updates to customer follow-ups
Change a ticket’s status, priority, or assignee, add tags, update custom fields, send messages, and more with a single skill.
Open a ticket and click the lightning bolt in the header to browse your workspace’s ticket skills. Choose a skill to preview its actions, then click Run. Each action runs in order, with progress shown in the preview.
Set up ticket skills for your team
Create and edit skills in Playbook, or open an existing skill in the builder directly from its preview. Published skills created for your workspace with the Selected ticket manual trigger appear in Inbox > Tickets, ready for your team to use.
Members and admins can create and edit skills, and run them on tickets they have permission to edit.
Learn more about creating and running ticket skills in our Help Center.
Available now
In Inbox > Tickets > Each ticket header with ⚡️ button
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