Spot your highest-value conversations without opening them

From now on, Inbox chat lists show an active cart badge with the cart value, right next to the conversation.

Visible no matter where the chat sits

The cart value shows up whether the customer is:

• Chatting with the AI Agent

• Waiting in the queue

• Unassigned

• Being supervised

You see it before you open a single chat, so high-value conversations don't get buried in the list.

Closes the gap between views

Cart data used to live in the Customers section or the Details panel of an individual conversation. Now it's visible right where you scan your chat list, no extra clicks needed to spot who's actively shopping.

Available now

Active cart badges appear automatically in Inbox chat lists whenever a customer has at least one item in their cart. Live now for every account.