September 21, 2026
Schedule when your team accepts chats
Schedule chat hours for one teammate or fifty, each on their own local clock, so waiting customers reach someone who's on shift.
Now, Chat availability has three settings: Accept chats, Don't accept chats, and Follow working hours, which brings a teammate online when their shift starts and takes them offline when it ends. So you can see your week's coverage before Tuesday turns out to be thin.
Set the week once, for one teammate or fifty
A single day can have multiple shifts, so a morning and evening shift will receive a schedule tailored to fit them. A running weekly total calculates hours as you go, allowing you to see the coverage you are building before saving.
On the Teammates list, you can send the same schedule to everyone you select with just one save, meaning that setting up a team of fifty is one task instead of fifty individual ones.
One schedule, everyone's own clock
Times are based on each teammate's location rather than yours. Give five people in five countries an 08:00 AM start, and each one comes online at their local time, so you write the shift once instead of converting it five times.
Available now
Find Follow working hours in a teammate's Chat settings under Team > Teammates, or select several teammates there and open Availability settings. Available on Growth and Enterprise.
