October 6, 2026
See a customer's order details right in the ticket
Tickets now show a customer's order info, so you have it at hand when handling post-purchase cases.
Now, Tickets show a customer's order info, so you have it at hand when you handle refund, return, and warranty cases.
The order history you need appears in the ticket
Order info appears in the ticket itself, so you don't have to search for it elsewhere. It works with Shopify and WooCommerce stores, as well as custom stores. You see:
Total spent
Total orders
Recent orders
When a customer writes in about a return, you can check their recent orders and see how much they've spent with you before you answer.
Built for post-purchase conversations
Post-purchase conversations are part of the daily work for every ecommerce team. With a customer's order info in the ticket, your answers are better informed.
Available now
Find order info in Tickets.
