See what your chat forms are actually collecting

The new Chat forms report shows your pre- and post-chat form results in one place.

Pre- and post-chat results, together

The report brings pre-chat and post-chat form results into a single view, with key summary metrics so you can see overall performance at a glance without checking each form separately.

Sort and find patterns in the answers

Answers are now sortable, so you can look for patterns or outliers across responses instead of scrolling through raw form data one submission at a time.

Insights for every question type

The report surfaces performance insights broken down by question type, giving you a clearer read on how each question is actually performing, not just whether the form was completed.

Available now

Find the Chat forms report under Reports. Live now for every account.