One campaign design doesn't have to fit every screen

Now you can target campaigns by device. Choose if you like to use it on mobile, desktop, or both.

Proactive messages that start the conversation

Campaigns are automated messages, from a pop-up to a chat greeting, that reach visitors at a moment you choose. Instead of waiting for someone to start a chat, the campaign opens it based on conditions you set.

Pick the screens each campaign runs on

Set any campaign to show on:

• Desktop only

• Mobile only

• All devices

A desktop-sized pop-up takes over a phone screen, and that's often the difference between a visitor who starts a chat and one who closes the tab. Run a lighter version on mobile, keep the full one on desktop, and the same campaign stops costing you the traffic it was meant to convert.

Available now

Open a campaign under Customers → Campaigns, then use Add or edit conditions to set device targeting. Live now for every account.