Never miss a customer's contact details again

You can now add phone numbers and emails shared in the chat to the customer profile with one click, so the leads that come in mid-conversation are ones you can actually follow up on.

Now, Inbox detects emails and phone numbers as customers share them in chat, highlights them right in the conversation, and teammates can add them to the customer profile in one click.

This fills the gap specifically when:

•  The chat isn't managed by the AI Agent's "Collect Customer Details" skill.

• The customer did not complete a chat form with their details. 

Most contact details are submitted via a form or the AI Agent's skill. Now, Inbox can pick up the rest:  a phone number someone types mid-conversation, an email dropped into a follow-up question, anything shared outside a structured field.

It also works on archived chats, so contacts already sitting in past conversations can still be added to a profile. 

Built to get the country code right

Phone numbers come in all kinds of formats. Text validates each one against the customer's location to confirm or correct the country code, so teammates aren't stuck guessing whether a number is complete.

Available now

Detected details show up highlighted directly in the conversation in the Inbox. Live now for every account, including archived chats.