The Text Blog
Customer Service

Customer Service

Customer service lessons from the frontlines of AI-driven support.

74% of Our Chats Get Resolved Without a Human. Here's How.

122,000 monthly chats, one AI agent, and one team. How Text dogfooded custom skills on its own inbox and shifted agents into AI supervisors.

Jul 8, 2026

What is WISMO?

WISMO stands for "where is my order?" — the question customers ask when they've paid and your store's gone quiet.

Jun 29, 2026

The 12 Best Customer Service Software Tools for 2026

No single tool wins for everyone. We compare the 12 best customer service software options for 2026, from simple inboxes to full AI-powered platforms.

Jun 10, 2026

WordPress Plugins That Help You Sell: The 2026 Ecommerce Stack

Ten WordPress plugins for ecommerce: six for the foundation, four for revenue. All free to start.

May 7, 2026

If Gladly Isn’t Enough: Better Customer Support Options

Discover effective customer support solutions with the best Gladly alternatives. Explore options to enhance your service experience

Feb 13, 2026

Top Customer Service Skills for the AI Era (2026 Edition)

Discover the key customer service skills that create exceptional client experiences. Enhance your approach today.

Feb 12, 2026

Top Types of Communication: Why They Matter More Than You Think

Explore the various types of communication and their effects on relationships and workplaces. Gain insights to enhance your communication skills.

Feb 4, 2026

SaaS Buyer’s Guide for 2026: Best AI Agents for Customer Support

Discover the top AI agents transforming customer support in 2026. Find the right solution for your business and enhance your customer experience

Jan 28, 2026

Customer Journey: Definition, Stages, Mapping + Template (2026)

Discover effective strategies for mapping and optimizing the customer journey to enhance engagement and drive conversions.

Jan 20, 2026

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