Webflow apps vs custom code: how to add live chat without breaking your site
Webflow has no plugin system, so live chat only installs two ways: a Marketplace App or custom code. Here's how each one works. 11 min readCustomer Service
Customer service lessons from the frontlines of AI-driven support.
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Webflow customer service: setting up chat and ticketing
Webflow gives you a website, not a way to answer the people on it. Here's how to add live chat and ticketing. 11 min read -
Best chatbot for Shopify: 6 picks for 2026
We tested six Shopify chatbots on live order data, real automation, and the six-month bill — see which ones actually pay for themselves in 2026. 9 min read -
The 11 Best Conversational AI Platforms for 2026
11 conversational AI platforms, ranked on natural language understanding, integrations, and AI voice agents — not feature lists. 20 min read -
Best live chat for WordPress: 6 plugins, priced and compared
6 WordPress live chat plugins compared by price, WooCommerce integration, and AI automation. See which one fits your store before you install. 10 min read -
WhatsApp for Customer Service: A Complete Guide for Support Teams
The WhatsApp version you pick decides everything — agents, AI, and cost. Here's how to choose and set it up right. 12 min read -
WhatsApp Business API Pricing: What It Actually Costs in 2026
Meta moved WhatsApp API billing to per-message. Here's what you'll actually pay by category, country, and BSP markup. 10 min read -
74% of Our Chats Get Resolved Without a Human. Here's How.
122,000 monthly chats, one AI agent, and one team. How Text dogfooded custom skills on its own inbox and shifted agents into AI supervisors. 8 min read -
What is WISMO?
WISMO stands for "where is my order?" — the question customers ask when they've paid and your store's gone quiet. 11 min read