Text Joins the Text Solution Program Lineup

Here's something worth knowing if you're already a Text Solution partner (or thinking about becoming one): Text just joined LiveChat, ChatBot, and HelpDesk as a product you can resell, implement, and build a service business around.

That's not a small addition. It's a new way to earn, and the model behind it is built for the long game. You get to build your own services around it: consulting, implementation, ongoing support, whatever fits how you already work with clients. This isn't a one-off sale. It's a relationship, and the offering is yours to shape.

Why this changes what you can sell

For years, Text Solution partners built their business on three solid products. Good products, too — the kind that keep clients happy and renewals steady. But Text is a different animal. It's built around a simple idea: customer service shouldn't just resolve tickets. It should generate revenue.

Text detects buying intent while a customer is still browsing, engages them at the right moment, and turns that conversation into a sale, a qualified lead, or a saved account.

Think about it. Which is simpler to sell: "This tool answers tickets faster," or "This tool turns your support team into your best closer"?

Proof beats a pitch deck every time

Forget the theory. Here's what's already happening with real Text customers, and every number below has a source you can hand straight to a skeptical client.

• Wembley Stadium generated $1.5M in revenue within eight months of putting Text to work. 

• Stratco resolved 80% of conversations with AI alone, no agent needed.

Then there's Fuse, a student housing company that grew into new cities without growing its support team. Ticket volume climbed 66%, resolution time dropped by 63%, and customer satisfaction jumped by 20 points. That's the kind of story that resonates with clients worried that scaling means hiring.

Funded Trading Plus tells a different version of the same lesson. When a major industry disruption sent their support inquiries up 1,500% overnight, Text's AI Agent and live chat absorbed the surge. The company held a 93% satisfaction rate and kept its five-star reputation while handling 125,000 chats a year, all while automating 18% of the workload.

Add it up, and more than 30,000 teams are already turning conversations into revenue with Text. That's not a hypothetical you're selling. It's a track record.

What you're actually selling

Numbers get a client's attention. Features are what close the deal, so let's walk through what's under the hood.

AI Agent

This is where the heavy lifting happens. It reads intent mid-conversation, recommends products, and closes sales on its own, driving conversion rates up to 266% higher. It's the feature that makes the "support team as your best closer" pitch true, not just catchy.

Live chat

Live chat puts a human (or the AI) right where a customer is hesitating, generating up to 5 times more sales than sites without it. For clients whose current setup is a plain contact form, this alone is worth the conversation.

Help desk

Help desk picks up everything that isn't urgent enough for chat but still needs a real answer. Teams using it see efficiency climb by 40%.

Inbox

Inbox pulls every channel, chat, email, and social into one place, so your client's team stops hunting across five tabs and starts focusing on the conversations that actually drive revenue.

And the rest of the toolkit

Beyond the core four, Text also includes Copilot for agent assist, a no-code knowledge base, a customizable chat widget, customer analytics, and MCP support for connecting Text data to AI assistants your client already uses. 

Depending on the client, any one of these can be the hook that gets the deal signed.

What's in it for you as a partner

Reselling Text works the same way as reselling LiveChat, ChatBot, or HelpDesk already does. Add it to your service suite and bundle it with implementation or consulting work, or resell licenses directly. You choose the model.

Here's what you're working with once you're in the Text Partner Program:

One more thing worth spelling out: this is a resale model, not a commission model. You buy Text licenses at your tier discount and bill your client the standard price — the client pays full price either way, and you keep the spread. Same tier system you already know, just now covering a fourth product.

Getting started

I'd suggest starting with your existing client list. Which of them have support teams that are busy but not converting that traffic into sales? That's your opening.

From there, it's the same playbook you already know: grab a demo account, and start showing clients what "support that sells" actually looks like in practice.

Ready to add it to your lineup? Log in to your Partner app, or join the Text Partner Program if you haven't yet.