Joe Bush - Chat Consultant

Wherever you are in your journey with LiveChat, I can help improve customer experience, drive more revenue, and reduce effort.

Here are some of the ways I can support you:

1. LiveChat Implementation: Ensuring every element of the platform is designed to help you and your customers achieve your goals.
2. LiveChat Optimisation: Full review of your current performance and improvements made to ensure you're maximising the return from the channel.
3. Agent Training: From how to use the platform to the soft skills and processes required to delight customers.
4. Leadership Support: Including how to run quality assurance, agent development plans, resourcing, and more.
5. Resources & frameworks: Conversation flows, knowledge bases and which apps, and integrations are right for you.
6. Behaviour change: If you're looking to switch from phone and email to chat, I can help build a roadmap to make that happen.
7. Chatbot Development: From simple through to complex, I can help automate chat conversations at scale.
8. **Apps & Integrations:**Connecting your infrastructure and automating tasks with LiveChat apps.

If there's anything else you're looking to achieve with chat, I can either help or know the right people to help - including recommending outsourcers that I know and trust.

Why me? Between 2012 and 2024, I ran a live chat outsourcing and consulting business. We spent every day working on how to deliver a better chat experience. We had the opportunity to implement chat on over 250 websites, handle 3,000,000+ chat conversations, and consult for global enterprise brands with 500+ agents.

My focus is now on creating a tangible impact on in-house teams.