saas companies
Embed live chat, ticketing, and AI agents to your products in days, not months
Join the Text SaaS white-label partnership to make this ready-to-use, customizable, API-enabled customer service a part of your product. Incorporate tested, trusted, and safe products to deliver fast ROI and see growth.
- Enterprise-grade security
- White-labeled customization
- Heavy-traffic-ready infrastructure
Plug in Text’s messaging APIs and get an enterprise-ready solution instantly — secure, scalable, and feature-rich. This lets your team focus on what makes your product unique, instead of reinventing chat infrastructure.
A strategic accelerator for your business
Text delivers enterprise-grade chat in days with built-in compliance, modern features, and scalable pricing, so you can focus on what you do best.
Launch enterprise-grade chat in days, not months
Cut delivery from months to days — Text’s ready-to-use in-app chat APIs and SDKs drop into your SaaS so you can ship the customer service features now.
Offer modern chat capabilities from day one
Instant modern chat — AI agents, history, typing, omnichannel — pick what fits your product without years of catch-up.
Embed and brand the chat experience
Text’s flexible live chat APIs and white-label options let you embed the chat seamlessly into your UI while offloading the invisible, complex infrastructure work to us.
Get a built-in compliance
Text bakes compliance and security into the product, so your SaaS inherits those protections without investing years of compliance work internally.
Rely on global infrastructure built to scale
Inherit enterprise-grade reliability, guaranteed uptime, distributed infrastructure, and performance proven across thousands of deployments without reinventing it.
Replace unpredictable expenses with scalable pricing
Text provides predictable, transparent pricing that scales with your usage. Instead of ballooning hidden costs, you have clear, budgetable expenses.
Expand your audience with Text
Partner with Text to earn client-sharing commissions, and co-market (case studies, campaigns, webinars) to expand reach, get more prospects, and build authority.
Get to know the customers
Utilize customer data platform and details gathered in before and during chats to leverage them through your product journey and create personalized CX with full context.
Offer clients a complete digital experience — before your competitors do.
Get in touchEmbedded live chat service:
build vs. buy comparison
| Build in-house | Text solution | |
|---|---|---|
| Time to market | Up to 6 months to design, build, test, and deploy. | Ready to integrate via API/SDK in days. |
| Reliability and scalability | Requires additional infrastructure resources; risk of downtime. | Proven global infrastructure with SLAs. |
| Security and compliance | Must adjust and maintain GDPR, SOC 2, and HIPAA compliance internally. | Compliance certifications are included out of the box. |
| Features | Starts with basic messaging; advanced features take months and require additional expertise. | Rich features: file sharing, AI, automation, analytics, omnichannel support. |
| Customization | High flexibility, but resource-heavy to implement. | Flexible APIs and white-label options without infra overhead. |
| Maintenance | Continuous burden on engineering, bug fixes, and infra scaling. | Text handles updates, patches, and scaling automatically. |
| Costs | Hidden costs: infra, dev salaries, ongoing maintenance. | Transparent, predictable usage-based pricing. |
| Focus | Team distracted by building a commodity feature. | You can focus on the core value proposition. |
New revenue stream, bundled with your expertise
Earn up to 25% recurring revenue from each license you resell or get Text services at a discount while paying for your referred clients. Bundle them into a package with your services and help your clients succeed!
Get in touch
Build your own chat UI — your design, our engine
Own every pixel of the experience while Text handles messaging and scale behind the scenes. Ship a fully branded chat surface that feels native to your product without building real-time infrastructure.
Get in touchInstall the Customer SDK
Build a custom UI with the Messaging API and Customer SDK to offer in-app chat.
Learn more ›Provision seats via API
Create agents, groups, properties, and webhooks with the Management API.
Learn more ›Embed and context
Control the widget/UX and use Custom Identity to route per account and personalize.
Learn more ›Automate with webhooks
Trigger external notifications and workflows on chat events (chat, messages, tags, ratings).
Learn more ›Measure and monetize
Pull usage, SLAs, CSAT via the Reports API, and extend with the HelpDesk ticketing API.
Learn more ›Trusted service improvement with Text's best chat API
Super Vision by Notesco
With Text APIs, the app monitors up to eight chats, previews typing, and whispers agent-only guidance — accelerating onboarding and reducing errors.
Mollie by The Chat Shop
With Text APIs/SDK, they built a robust, real-time chat app, and live updates with minimal backend overhead — showcasing capabilities, and generating leads.
Median success
Text APIs helped rebuild the co-browsing tool with one-click install/login, in-chat embedding, and customer-base access, streamlining onboarding and new revenue.
Infrastructure ready for heavy traffic
Built for global, high-volume operations, Text partnered with leading providers to ensure an enterprise-ready infrastructure that can handle petabytes of hosted data.
Learn more ›
API requests per second
customers using Text products daily
interactions with Text products in 2024
operational time for Text products
Google Cloud Platform (GCP)
Multi-region hosting across hundreds of servers and multiple zones. Load balancers that automatically reroute customers to healthy zones during outages, ensuring uninterrupted service.
Akamai and Cloudflare
Global CDN and WAF providers securing traffic worldwide. They deliver DDOS protection and distribute services across thousands of points of presence, reducing latency and avoiding single-location risk.
Google Kubernetes Engine (GKE)
The core orchestration layer manages deployments and scaling automatically to meet traffic demand while maintaining reliability.
Data backups and edge computing
Regional backups ensure fast recovery and compliance, while edge computing reduces latency and boosts real-time performance at scale.
Start your SLA review — audit-ready terms, fast.
Request SLA
Security built to maintain client trust
From encryption and role-based access to regulatory compliance and secure data centers. Every layer is designed to protect sensitive information, ensure SLA adherence, and maintain trust without slowing operations.
Encryption
256-bit SSL encryption on all connections, with automatic masking of credit card numbers so only the last few digits are visible.
Hosting and physical security
U.S. and European data centers with 24/7 surveillance, mantraps, fire suppression, controlled badge access, and secure data destruction policies.
Access and identity management
Role-based access controls (RBAC), Single Sign-On (SSO) with providers like Google, Apple, and OneLogin, plus IP restrictions to safeguard system access.
Regulatory compliance
HIPAA, PCI, GDPR, and CCPA readiness; transcript anonymization; file-sharing controls; and Business Associate Agreement (BAA) support where required.
Operational governance
Strict limits on employee data access, immediate permission revocation on role change, secure backups, and robust internal handling protocols.
“Within a month of work and the help of the Text team, our developers were able to deliver a fully functional beta version. The documentation was extremely clear and straightforward.”
SnapCall team
Grow smarter with the Text Partner Program
Join a partner ecosystem built for SaaS companies that want to scale. The program is designed to help you win more clients, retain them longer, and grow your recurring revenue without increasing your overhead.
Text behind your logo
Deliver leading communication features under your own brand, powered by the tech infrastructure trusted across industries.
Full integration support
Build with hands-on support at every step. Get dedicated guidance from our team, from idea to launch.
New product features
Fill the feature gaps. Be the first to test our new scalable solutions with API to ensure your product has the freshest features on the market, powered by Text.
Customer requests and feedback
Act on real customer needs. Get insider insights from direct feedback and feature requests from Text users.
Co-marketing
Participate in marketing campaigns, webinars, and case studies to build authority and expand your reach.
Custom deals
Enjoy flexible business terms that adapt to how you sell.
Grow revenue
and deliver enterprise-ready customer service now.
Get in touch- Enterprise-grade security
- White-labeled customization
- Heavy-traffic-ready infrastructure
Frequently asked questions
A program for companies looking to embed Text into their products to offer instant live chat responses and provide fast ROI.
Access co-selling with partners, client-sharing commissions, and co-marketing (case studies, campaigns, webinars) to drive demand and authority.
Yes, Text works in single-page apps and can be integrated into mobile webviews or native shells using the SDKs.
OAuth2 for secure access, data controls, and enterprise-grade compliance (like GDPR/SOC2) keep secrets server-side.
Drop in the Text widget and control it via the JavaScript API to launch in minutes.
Send user/account traits (like userId, plan, accountId) so agents, automations, and routing rules get full context instantly.
Use Ticketing APIs to open, tag, and sync tickets from chats; push metadata to your CRM for follow-ups.
You inherit enterprise reliability — global infrastructure, high uptime, and performance proven across thousands of deployments.
Partners monetize their products with embedded, white-labeled Text functionalities via SDKs and custom deals on API usage, making it a winning combination for fast delivery at lower cost.
Predictable, usage-based pricing with custom deal options; choose widget or custom-UI path and scale without hidden infra costs.
Pull volumes, response times, CSAT, and agent/group performance via Reports APIs; combine with webhook data for SLAs and dashboards.
Real-time chat inside your product, messages, typing/presence, files, routing, bots, tickets, and analytics, without running a messaging infrastructure.
Yes, use the Customer SDK/Customer Chat API to build a fully custom React/Vue UI while Text handles real-time delivery and scale.
Yes, subscribe to chat lifecycle events (started, messages, ratings, ended) to power workflows in your CRM/CDP/BI.
Yes, connect a bot for FAQs/triage, then hand off to human agents with full transcript continuity.