Text App Pricing

AI‑powered support for every stage

Essential
For small teams getting started with automation and AI-powered support.
$0.99 per AI agent resolution
$19 per user / mo
Start free trial
- Users
  1+
- AI agent resolutions
  10+
  per month
- Reply suggestions
  5
  per user per month
- AI text editing
  5
  per user per month
- API calls
  10,000+
  per month
- Visitor tracking
  50
Essential plan includes:
- MCP server
- AI Copilot
- Shared inbox and ticketing system
- Live chat, email, and Messenger
- 3 workflows
See all features
Recommended plan
Growth
For fast-moving sales and support teams ready to fully automate workflows with AI.
$0.99 per AI agent resolution
$85 per user / mo
Start free trial
- Users
  5+
- AI agent resolutions
  500+
  per month
- Reply suggestions
  50
  per user per month
- AI text editing
  100
  per user per month
- API calls
  200,000+
  per month
- Visitor tracking
  400
Growth plan starts at $1499
Everything in Essential, plus:
- Chat topics insights
- Tag suggestions
- Ticket and chat summary
- 30 campaigns
- 10 workflows
- Advanced widget customization
- Advanced reporting
- Team canned responses
- Unlimited chat history
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Enterprise
For companies prioritizing compliance, customization, and frontier AI capabilities.
$0.99 per AI agent resolution
$135 per user / mo
Start free trial
- Users
  10+
- AI agent resolutions
  2,000+
  per month
- Reply suggestions
  Unlimited
  per user per month
- AI text editing
  Unlimited
  per user per month
- API calls
  1,000,000+
  per month
- Visitor tracking
  1,000+
Enterprise plan starts at $3999
Everything in Growth, plus:
- Service level agreements (SLAs)
- Dedicated Account Manager
- Dedicated onboarding
- 50 campaigns
- 30 workflows
- White-label chat widget
- Custom dashboards
- Legal assistance
- Security assistance
- Audit logs
- Software engineer support
- Alternative payment terms
See all features

Automate customer service with Text App

Text products are trusted by 35,000+ leading brands

Text App pricing plans

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Pricing

Price / month (billed annually)

$19 / user

$1,499

$3,999

Additional user / month (billed annually)

$19 / user

$85 / user

$135 / user

Price / month (billed monthly)

$25 / user

$1,599

—

Additional user / month (billed monthly)

$25 / user

$99 / user

—

AI agent

Included resolutions

• 10 resolutions/mo • 120 resolutions/yr

• 500 resolutions/mo • 6000 resolutions/yr

• 2000 resolutions/mo • 24000 resolutions/yr

Extra resolutions

$0.99 per resolution

Tone of voice

UX personalization

Multilingual

Human takeover

AI Copilot

Multilingual

Conversation history

AI productivity tools

Reply suggestions

5 reply suggestions used per user / mo

50 reply suggestions used per user / mo

AI text editing

5 per user / mo

100 per user / mo

Workflows

Included workflow rules

Included workflow executions

300

1000

10000

Similar ticket suggestions

Ticket language detection

AI avatars

Chat tag suggestions

—

Chat topics

—

Ticket summary

—

Chat summary coming soon

—

AI canned reply suggestions coming soon

—

AI Knowledge Hub

Knowledge base management

Knowledge sources

Chats

Message sneak peek

Smart chat routing

Manual chat routing

Chat transfer

E-mail transcripts

Download transcript

File sharing

Private chat canned responses

Shared chat canned responses

—

Team member chat takeover

—

Chat supervision

—

Internal notes

Chat tags

5 default

Tickets

Automated assignment

Contact form

Statuses

Priorities

Message delivery tracking

Canned responses

Conversation rating

File sharing

Ticket tags

5 default

Team reply addresses

Forwarding addresses

Multiple email templates

Ticketing rules

Social & business channels

Website

Apps

Chat page

Messenger

Messaging

Customer details

Conversation rating

Teams coming soon

Custom customer segments coming soon

—

Data

Full conversation and file history

60 days

Files & data storage

2 GB + 50 MB / per user

15 GB + 100 MB / per user

30 GB + 500 MB / per user

Automation

Preset ticket rules

Automated tags

—

Chat canned response suggestions

—

Work management

User roles

Chat availability

Chat inactivity message

Chat inactivity timeout

—

Multiple website support

Website widget translations

Live editor

Right-to-left support

Accessiblity compliance

Dark mode

Custom logo in website widget

Multilingual support

—

Proactive chat invitations

Campaigns

Campaigns impressions

1,000

10,000

100,000

Traffic tracking in real time

400

1000

Chats metrics

Tickets metrics

Metrics breakdown

Agent activity

—

Agent performance

—

On-demand reporting

—

Customization

Customizable automated ticket reply

Dark mode

Visual email template builder

Ticket user signatures coming soon

White label

—

Custom roles coming soon

—

Multiple brands coming soon

—

Developer tools

MCP server

Included API calls

start with 20,000 free API calls

start with 200,000 free API calls

start with 1,000,000 free API calls

Pay-as-you-go

then starting from $0.17 per 1000 requests

Text App access

Web app

Desktop app (macOS & Windows)

Security

Secure TLS Connection

Two-Factor Authentication (2FA)

Tickets built-in antispam protection

Block chat users

Security assistance

—

Audit logs

—

Custom SSO coming soon

—

Product support

Self-service Help Center

24/7/365 Support

Premium services

Product training

—

Software engineer support

—

Legal assistance

—

Alternative payment terms

—

Crypto payment

—

Key Account Manager

—

Service level agreements (SLAs)

—

Multibrand support coming soon

—

HIPAA compliance coming soon

—

“Text has given me agency, freedom, and the ability to focus on the next phase of our efficiency drive.”
Duncan Andrews
CRM & Digital Manager, Wembley Stadium

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