Senior Account Development Manager (ADM) - Existing Clients
As a Senior Account Development Manager at Text, Inc., you will play a crucial role in strengthening and expanding relationships with our existing customers. Your primary focus will be on identifying opportunities for upselling and cross-selling, ensuring clients continue to maximize the value of our solutions while optimizing their plans to meet evolving business needs.
What you'll do:
Prospect and engage with our existing client base of approximately 40,000 customers to identify upsell, cross-sell, expansion, and optimization opportunities.
Identify and qualify opportunities to move customers to higher-tier plans or multi-year contracts.
Educate customers on the value of our solutions, helping them discover new use cases and tailored offerings.
Experiment with different sales approaches to refine strategies and improve success rates, working in a data-driven manner.
Work closely with AE and CSM teams to ensure a seamless experience for customers transitioning to upgraded plans and expanded solutions.
Bring energy and curiosity to every interaction, positioning yourself as a trusted resource for customers looking to get the most out of our offerings.
What we’re looking for:
Minimum 2-3 years of experience in SaaS sales with a proven track record of meeting or exceeding revenue targets. The role requires someone who can quickly adapt and contribute. If you have a passion for sales and a strong drive to succeed, this is a great opportunity to grow your career in the dynamic SaaS industry
Fluency in English, both written and spoken, is essential. You should be comfortable engaging with international clients in a professional business setting
Ability to manage complex sales cycles and engage with decision makers at various levels
Strong communication and relationship-building skills, with a consultative sales approach
High level of autonomy and ownership in managing a large book of customers
Ability to design and execute multi-step sales strategies tailored to customers across various industries
Proficiency with CRM systems (e.g. Salesforce) and the ability to maintain a clean and accurate pipeline
What’s in it for you?
A chance to work with an established customer base of 40,000 clients rather than starting from scratch with outbound leads
The opportunity to influence sales processes, contribute to strategic initiatives, and shape best practices within the Account Development team
Ongoing mentorship and professional development from experienced teammates and sales leaders
Exposure to cross-functional collaboration with Product, Marketing, and Customer Success on revenue-focused projects