Senior UX Researcher (Maternity Cover)
About us
At Text, you'll join a UX Research team that moves fast and shapes what we build. We work in continuous discovery mode: embedded in product squads, testing ideas early, and influencing direction with evidence, not documents. As we push deeper into AI-driven commerce solutions, you'll be exploring uncharted territory, validating emerging concepts, and helping decide what gets built next.
We build TextApp, an AI-first customer communication platform used globally by 38,000+ customers, analyzing data from 1M daily users and handling 3B+ chats.a scale where strong research immediately affects how thousands of companies operate.
This is a fixed-term role until April 2027, opened as maternity cover, with a chance for continuation depending on future needs and mutual fit.
What you’ll do
Run the full research process end-to-end: define research goals, build hypotheses, and create research scenarios tailored to real product problems.
Recruit smart and scrappy. Finding and booking the right US customers for interviews takes creativity and persistence — you'll need to be good at this.
Work closely with product teams and uncover user needs, behaviours, and motivations through qualitative research, and combine these insights with quantitative validation.
Move fast in ambiguity. Spot research opportunities before they're obvious — weird usage patterns, adoption gaps, contradictory signals — and propose what to investigate.
Use AI as your co-pilot. Leverage AI tools for interview moderation, synthesis, clustering, insight generation — whatever accelerates good decisions.
Communicate insights in real-time through Slack, quick debriefs, and live sessions. We don't do 40-slide decks - we share learnings early, often, and actionably.
Ensure stakeholders understand the “so what” behind findings and help them translate insights into product direction.
You’re a strong match if you
Have solid experience as a UX Researcher (mid/senior level) and can independently run end-to-end studies.
Thrive in startup mode. Comfortable with shifting priorities, ambiguous problems, and building the plane while flying it.
Know how to define clear research goals, hypotheses, and scenarios, and challenge stakeholder assumptions thoughtfully.
Communicate insights clearly, concisely, and with respect for people’s time — sharing learnings early and often, rather than through large static reports.
Treat AI tools as natural extensions of your workflow.
Can combine qualitative and quantitative data to validate the scale and relevance of insights.
Are open to conducting interviews in late-afternoon/evening hours with US-based customers.
Are proactive, curious, and comfortable proposing research topics rather than waiting for requests.
Hard skills & tools you should know
Fluent English.
Strong experience with Dovetail (or similar tools) for synthesis and tagging.
Solid experience with Amplitude (or similar analytics tools) for behavioural analysis.
Experience with Sprig / Amplitude Surveys or equivalent.
Ability to design and run qualitative interviews, usability tests, concept validations, and exploratory research.
Hands-on experience with AI research tools (automated interviews, AI synthesis, clustering, insight extraction).
Strong synthesis skills: prioritizing insights, clustering findings, delivering clear recommendations.
How we work
We’re a hybrid team – remote when it makes sense, onsite when it matters most.
Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.
Our office is open year-round – drop by anytime.
Benefits
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.