Is it for me?
If you need a fully customizable chat widget, using the Customer SDK is one of the options to do this. If you need a fully customizable solution and you feel brave, dive into the Customer SDK. We provide methods and events for deep integration with the Text platform. Keep in mind that interacting with this API requires some development skills. Customer SDK allows you to create frontend apps, so if you’re looking for server-side solutions, you should explore the Customer Chat API instead. If you want to dive deeper into Text, you might find the overview article handy.Limitations
If a customer is chatting from a custom widget, private messages will not be available for agents.About the Customer SDK
We provide an asynchronous API. Most methods return aPromise. You can subscribe to the emitted events with the on and off methods.
Not familiar with promises? Read this article to learn more.
We authenticate your sessions with the use of
customer-auth package
and expose the created auth object to the returned SDK instance. In general,
you don’t have to worry about it or use the exposed object. If you need to
get the authentication token, you can get it through the SDK like this: