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If you’ve been using Text through the interface, you already understand the product. The API is just a way to interact with it programmatically — the same conversations, the same agents, the same data, but accessible from your own systems. In the next few minutes, you’ll create a ticket: a customer conversation you can track, assign, and follow up on. You’ll see it appear in your account the moment the call succeeds.
1

Create a personal access token

Open Personal access tokens in Text and select + New token.Copy your Account ID and your personal access token. You’ll use both in the next step.See personal access tokens for more on scopes and how authentication works.
2

Make your first call

Open the Create ticket method in our API reference playground — the reference page for the endpoint you’re about to call. Select the Try it ► button on the request page for a live way to call the API.In Authorization, enter your copied Account ID as the username and your personal access token as the password.Fill in the fields marked required, then use the Send ► button to send your request. If you’re comfortable, feel free to adjust any of the other available params too.
3

See it in action

A successful call returns the ID of the ticket you just created. To view it in Text, go to Inbox → Tickets. Your new ticket is at the top of the list, ready to assign, reply to, or close.

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What’s next

See what's possible

Before anything technical, it helps to understand what the API actually covers. The API overview section walks through every part of Text that’s accessible via API — what each one does, who it’s for, and when you’d reach for it.

Learn how conversations are structured

The API surfaces Text’s data as structured objects: chats, threads, events, users. If you’re going to read from or write to a conversation, knowing how these relate to each other makes everything click. Chats and Users and accounts explain the model.

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Already know what you want to build?

CRM or data sync

Use webhooks to get notified the moment something happens in Text, then push data wherever it needs to go.

Reports and analytics

Use the Reports API to pull conversation data, response times, and performance metrics into your own tools.

Team and account management

Use the Configuration API to manage agents, teams, tags, and routing rules programmatically.

A bot or automation

Use the Agent Chat API to send messages, handle routing, or automate responses — acting as an agent from outside Text.

A custom chat interface

Use the Customer Chat API to build a fully branded chat experience — on your site, in your app, or on another channel.