Configuration API
What it does: Manages agents, groups, routing rules, webhooks, and custom properties. Everything configurable in the interface is available here. When you’d use it:- Adding or updating agents in bulk
- Creating and managing routing rules
- Registering and managing webhooks
Configuration API
Manage agents, groups, routing, webhooks, and properties through code.
Customer Data Platform API
What it does: Lets you store data from your own systems — customer properties, segments, identifiers — inside Text, where agents can access it during conversations. When you’d use it:- Storing customer properties (loyalty tier, account value, product used) inside Text
- Querying customer data to build segments or trigger automated messages
- Syncing customer records between Text and your CRM
Customer Data Platform API
Store and retrieve custom customer data within Text.
Product Directory API
What it does: Lets you upload and manage a product catalog that AI Agents can search and use during conversations with customers. When you’d use it:- Making your product catalog available to AI Agents
- Keeping product details, variants, pricing, and availability up to date
Product Directory API
Upload and manage the product catalog used by AI Agents.
Global Accounts API
What it does: Handles the identity layer shared across all Text products — accounts, organizations, and the tokens that tie them together. When you’d use it:- Building sign-in with Text credentials
- Managing agent accounts across multiple products from a single system
Global Accounts API
Manage identity and authentication across Text products.
Customer Accounts API
What it does: Handles authentication for customers using the Customer Chat API. Required for any integration built on the Customer Chat API. Supports three grant types depending on how your integration is structured: cookie grant for browser-based apps, agent token grant for backend-issued tokens, and identity token grant for transferring identity across devices. When you’d use it:- Authenticating customers in a frontend app using browser cookies (cookie grant)
- Issuing customer tokens from your backend on behalf of specific users (agent token grant)
- Transferring a customer’s identity between devices or browsers (identity token grant)
Customer Accounts API
Create and manage customer identities and access tokens for use with the
Customer Chat API.