As a Text Partner Program team member, I research leaders across the bpo industry to identify bpo providers that deliver measurable results. I evaluate operational efficiencies, cost savings, and customer experience across core business functions to separate hype from proven execution, so my rankings reflect real performance and a proven track record.
Top BPO companies to watch now
Discover standout BPO innovators delivering multilingual CX, trust and safety, AI powered operations, sales enablement, and back office excellence. These providers combine global scale, industry depth, and measurable ROI to streamline processes and accelerate growth.
From boutique specialists to global leaders, these partners excel in the local market with agile staffing, domain expertise, and rigorous compliance. They deploy automation and human talent to reduce costs, lift NPS, and drive faster time to value for every client.
How we choose curated companies
Text brings over 20 years on the market and thousands of client engagements to its BPO evaluations. We lead in customer service, so we assess others with a precise view of what great service means. Featured firms hold strong reputations and appear in respected industry listings. We thoroughly vetted them, and the list is in random order.
Our partners are verified and reliable, offering a diverse range of options to match different customer needs. Each provider demonstrates active customer engagement backed by real use cases, proven collaboration success, and available reviews to support informed choices.
| Name | Review | Website | Minimal project size | Employees | Services they provide | |
|---|---|---|---|---|---|---|
 | ModSquad | 4.4/5 | modsquad.com | $1,000+ | 10,000+ | customer service outsourcing, ai consulting, crm consulting and si, call center services, content moderation services |
 | Hugo Inc. | 4.6/5 | hugotech.co | $1,000+ | 1,000 - 9,999 | customer service outsourcing, back office outsourcing, call center services, content moderation services, data annotation services |
 | Acelerar Technologies | 4.6/5 | acelerartech.com | $1,000+ | 50 - 249 | back office outsourcing, customer service outsourcing, call center services |
 | Belkins | 3.5/5 | belkins.io | $10,000+ | 50 - 249 | sales outsourcing, crm consulting and si, call center services, email marketing |
 | Invensis Inc | 4.8/5 | invensis.net | $1,000+ | 1,000 - 9,999 | back office outsourcing, call center services, finance & accounting outsourcing (fao), accounting |
 | TDCX | 4.0/5 | tdcx.com | $100,000+ | 10,000+ | customer service outsourcing, sales outsourcing, business consulting, call center services |
 | Enshored | 4.9/5 | enshored.com | $1,000+ | 1,000 - 9,999 | content moderation services, customer service outsourcing, back office outsourcing, call center services, data annotation services |
 | Helpware CX | 5.0/5 | helpware.com | $5,000+ | 1,000 - 9,999 | customer service outsourcing, back office outsourcing, call center services |
 | Magellan Solutions Outsourcing Inc | 4.2/5 | magellan-solutions.com | $10,000+ | 250 - 999 | customer service outsourcing, back office outsourcing, call center services, sales outsourcing, finance & accounting outsourcing (fao) |
 | MarketStar Bulgaria | 4.7/5 | marketstar.com | $25,000+ | 1,000 - 9,999 | sales outsourcing, product marketing, direct marketing |
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ModSquad
ModSquad isn’t your typical call center; they positioned themselves early as the "cool kids" of outsourcing with a heavy focus on digital engagement—content moderation, community management, and social media. They rely on a distributed network of "Mods" rather than massive central hubs, which gives them a lot of flexibility to ramp up for gaming launches or seasonal retail spikes. If you need people who actually understand internet culture, memes, and gaming lingo, this is their home turf.
From an ops perspective, their "Cubeless" security platform is a smart fix for the remote-work security headaches most BPOs struggle with. They sell "on-demand" better than almost anyone, allowing for hyper-flexible staffing. However, the trade-off is that their model relies heavily on a gig-like structure, so while you get great domain knowledge (gamers supporting games), you don't always get the deep institutional loyalty of a full-time, career-focused team.
Rating
4.4/5 on G2 (as of December 2025)
Website
Employees
10,000+
Minimal project size
$1,000+
Use case
Ideal for high-stakes gaming launches, massive seasonal retail spikes, and community moderation where you absolutely need brand-savvy agents. Their distributed network handles surges better than anyone else, making them perfect for brands that need to scale support from 0 to 100 overnight without sacrificing the "cool" factor or cultural relevance that their customers expect.
Industries
- Professional Services
- iGaming
- E-commerce
Pros
- Hyper-flexible, distributed model scales rapidly for urgent spikes.
- Deep domain knowledge in gaming ensures agents speak the user's language.
- "Cool kids" vibe attracts agents who genuinely understand internet trends.
Cons
- Distributed gig-like model can sometimes struggle with deep team loyalty.
- Quality consistency can vary more by agent than in centralized hubs.
- Not the best choice for complex, highly regulated enterprise needs.
Hugo Inc.
Hugo pitches itself as the "next-gen" partner for high-growth startups, and they walk the walk. They avoid the "factory" feel of legacy BPOs by building smaller, dedicated pods that act like a direct extension of your team. Their sweet spot is in the messy middle of scaling—where you need rigorous processes but can't afford to lose the human touch. They are big on "consultative onboarding," meaning they’ll likely challenge your bad processes before they agree to support them.
Their "Quality Gates" and modular playbooks aren't just marketing fluff; they are designed to prevent the rework that kills startup efficiency. Agents here often cite a strong culture fit and empowerment, which translates to lower attrition and better judgment on complex tickets. If you need a team that can operate without a script and handle the ambiguity of a Series B startup, Hugo is a solid bet.
Rating
4.6/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
Best for high-growth Series B/C startups that need to professionalize their support operations rapidly. They excel at taking messy, undocumented processes and turning them into rigorous, scalable playbooks. Perfect if you want a partner who acts as a consultant to challenge and fix your workflow before they even start answering your tickets or handling your data.
Industries
- Financial services
- E-commerce
- Technology
- Automotive
- Hospitality
- Energy & Utilities
- Professional Services
- Media & Entertainment
Pros
- Consultative approach means they fix your processes, not just take tasks.
- Strong cultural alignment feels like a true extension of your own team.
- Modular 'Quality Gates' system ensures high accuracy before going live.
Cons
- Can be surprisingly abrasive when challenging your existing bad processes.
- Often feels like overkill for very small, simple, or short-term projects.
- Scaling down can be harder and more costly than the initial scaling up.
Acelerar Technologies
Acelerar is a classic back-office workhorse. They don't try to be flashy; they try to be efficient. They specialize in the unglamorous but critical "engine room" tasks—data entry, list building, accounting, and virtual assistance. They are heavily focused on cost-efficiency (promising 50-70% savings) and use a "niche marketing" approach where they fine-tune teams for very specific, repetitive workflows to maximize speed.
Reliability is their currency. They are ISO 9001 certified, which matters when you are handing over financial or sensitive data. While they might not be the first choice for high-touch, empathetic customer support, they are excellent for clearing backlogs. The internal culture is described as "vibrant" but disciplined—ideal for tasks where volume and accuracy are more important than conversation.
Rating
4.6/5 on G2 (as of December 2025)
Website
Employees
50 - 249
Minimal project size
$1,000+
Use case
The go-to choice for high-volume, repetitive back-office tasks like data entry, list building, and e-commerce product tagging. If you have a massive backlog of unglamorous work that needs to be cleared cheaply and accurately, they are the machine you build to handle it. Excellent for clearing accounting, virtual assistance, or administrative bottlenecks at a low cost.
Industries
- Other
- Professional Services
- Technology
Pros
- Delivers significant cost savings (50-70%) compared to onshore staffing.
- Reliable, efficient machine for processing high-volume, repetitive tasks.
- ISO certified processes ensure robust data security for sensitive files.
Cons
- Not designed for high-touch, empathetic customer support interactions.
- Operations can feel more like a factory floor than a personalized team.
- Focus is heavily on output volume and speed rather than complex outcomes.
Belkins
Belkins is a sniper, not a shotgun. They focus almost exclusively on B2B lead generation and appointment setting, and they are aggressive about ROI. Unlike generalist BPOs that "also do sales," Belkins builds their entire operation around the sales funnel. They use a mix of manual research (hand-picking leads rather than just scraping lists) and omnichannel outreach (email, LinkedIn, phone) to book qualified meetings.
Their metric-obsessed culture is unique. They don't just report on "activities" (calls made); they report on outcomes (meetings booked, deal value). Agents here are more like SDRs than support reps—they are trained to hunt. If you need to fill sales calendars, their domain fluency in B2B prospecting shortens the ramp-up time significantly compared to training a generalist team.
Rating
3.5/5 on Google (as of December 2025)
Website
Employees
50 - 249
Minimal project size
$10,000+
Use case
Strictly for B2B companies needing to aggressively fill their sales pipeline. They are not for customer support; they are for appointment setting and lead generation. Use them if you need to book meetings with decision-makers in specific industries and want a team that handles the entire cold outreach process from research to booking the call on your calendar.
Industries
- Healthcare
- Technology
- Energy & Utilities
- Travelling
- Medical & wellness
- Real Estate
- Education & Universities
- E-commerce
- Telecommunications
- Financial services
- Automotive
- Media & Entertainment
- Professional Services
- Hospitality
- Other
Pros
- Laser-focused exclusively on B2B lead generation and appointment setting.
- Strong ROI mindset with a pay-for-performance culture drives results.
- Expertise in omnichannel sales outreach across email, LinkedIn, and phone.
Cons
- Aggressive, metric-obsessed sales culture can feel intense or impersonal.
- Premium pricing model is significantly higher than average BPO rates.
- Reliance on manual research processes can limit rapid scaling speeds.
Invensis Inc
Invensis is a heavy hitter for large-scale "process transformation." They have been around for over 20 years and operate 24/7 across 27 countries. Their operations are built for stability and compliance, making them a safe pair of hands for regulated industries like healthcare (Revenue Cycle Management) and logistics. They don't just lift and shift tasks; they try to re-engineer them using their "Business Process Transformation" methodology.
The certifications here are the real deal—ISO 27001 for security and ISO 9001 for quality. For an enterprise client, this compliance layer effectively removes the risk from outsourcing. Internally, it’s a rigorous environment; agents are often specialists in things like medical coding or customs brokerage, not just generalists. It’s less "agile startup" and more "corporate reliable."
Rating
4.8/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
Best for large enterprises in regulated industries like healthcare or logistics requiring stable, compliant back-office processing. They handle revenue cycle management and customs brokerage with ISO-certified rigor. Ideal if you need a safe, long-term partner to manage steady-state processes with zero compliance risk across multiple global geographies.
Industries
- Hospitality
- Professional Services
- Technology
Pros
- Over 20 years of stability and global scale offers a safe pair of hands.
- Deep compliance focus (ISO, HIPAA) is ideal for regulated industries.
- Global 24/7 delivery capabilities across 27 countries ensure coverage.
Cons
- Less agile and flexible than the modern, startup-focused BPO providers.
- Corporate bureaucracy can slow down decision-making and implementation.
- Implementation timelines can be lengthy compared to agile competitors.
TDCX
TDCX is the premium boutique choice for the tech giants—think social media, fintech, and gaming. They have a massive footprint in Asia and are known for cool, campus-style offices that rival Google’s. Their focus is on "digital CX"—meaning they are experts at handling complex, high-stakes interactions (like trust & safety or high-value support) rather than simple password resets.
Their "Human-led, AI-powered" approach is actually visible in their operations; they use AI to assist agents, not just replace them. The agent experience is generally high-tier (good benefits, nice offices), which attracts better talent, though management style can vary by location. If you care about "brand voice" and need agents who sound polished and professional, TDCX justifies its premium.
Rating
4.0/5 on Trustpilot (as of December 2025)
Website
Employees
10,000+
Minimal project size
$100,000+
Use case
A top choice for big tech and gaming companies needing high-performance, multilingual customer experience hubs. They excel in complex support environments where agent retention and workspace culture matter significantly. Great if you need a premium Asian-based team that mirrors the vibe and quality of a Silicon Valley tech campus or headquarters effectively.
Industries
- Hospitality
- Media & Entertainment
- Financial services
- Technology
- E-commerce
Pros
- Deep experience serving top tech giants in gaming and digital sectors.
- Award-winning, vibrant employee workspaces drive higher staff retention.
- Strong multilingual support capabilities across Asian and European markets.
Cons
- High-pressure, metric-heavy environment can lead to agent burnout.
- Can feel impersonal or overly political due to large corporate structure.
- Management style is often described as strict or rigid by some employees.
Enshored
Enshored was built specifically for the "disruptor" class—unicorns and fast-growing startups. They pride themselves on "Grit and Curiosity," and their culture is designed to handle the chaos of scaling companies. They are particularly strong in content moderation and CX for digital platforms where the rules change every week.
Culture is their killer app. They consistently win awards for being a "Best Place to Work" and having the "Happiest Employees." In the BPO world, happy agents mean lower attrition and better service, period. Their "consultative" approach means they are used to working with clients who don't have a playbook yet—they will help you write it as they go.
Rating
4.9/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
Designed specifically for 'disruptor' startups and scale-ups. They handle content moderation, customer support, and back-office for digital-native brands. If you are a unicorn in the making and need a team that pivots as fast as your product roadmap changes, they are the agile partner you are looking for to manage the chaos of hyper-growth effectively.
Industries
- Media & Entertainment
- Travelling
- Technology
- Hospitality
- Professional Services
- Financial services
- Education & Universities
Pros
- Tailored specifically for the unique needs of high-growth startup clients.
- High ownership culture fosters proactive agent teams who solve problems.
- Flexible scaling model is built to match rapid growth or sudden pivots.
Cons
- Struggles more than others when dealing with undefined or messy processes.
- Response times can sometimes lag behind during periods of rapid scaling.
- Initial documentation and process mapping may be less robust than giants.
Helpware CX
Helpware markets itself as the "Modern BPO," and they back it up by treating agents like actual employees rather than numbers. They focus on "People-Centric" operations, offering benefits that are rare in the industry (like food vouchers and mental health support). This results in a team that feels like a "true family"—a phrase you rarely hear in this industry without irony.
The "flat organization" structure allows for faster communication and less red tape. Agents here feel empowered to speak up, which is gold for catching process errors early. They are excellent for brands that want to visit their offshore team and feel good about what they see. The trade-off is they might be pricier than the bottom-dollar shops, but the quality and retention rates pay for themselves.
Rating
5.0/5 on Capterra (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$5,000+
Use case
Perfect for modern brands that want 'concierge-level' support. They focus heavily on agent well-being to drive quality interactions. Use them if you need a customized team for customer success or complex back-office tasks where the 'human touch' is more important than hitting a pure volume metric. They build teams that feel like part of your company.
Industries
- Charities
- Foundations & Non-Profits
- Professional Services
- Automotive
- Technology
- Healthcare
- E-commerce
- Hospitality
- Education & Universities
- Financial services
- Other
- Media & Entertainment
Pros
- "People-first" culture reduces agent churn and improves support quality.
- Highly customizable support team structures fit unique business needs.
- Modern, tech-enabled service approach integrates well with digital tools.
Cons
- Premium pricing is noticeably higher than budget-friendly BPO options.
- Quality consistency can vary across different teams or office locations.
- Smaller global footprint means fewer location options than BPO giants.
Magellan Solutions Outsourcing Inc
Magellan is the dependable, family-oriented SME specialist. Based in the Philippines, they lean heavily into the local culture of hospitality and "malasakit" (care/concern). They target small to mid-sized businesses that might be intimidated by the giant BPOs. They offer a bit of everything—inbound, outbound, and back-office—but with a personal touch that makes you feel like their only client.
They are surprisingly robust on compliance (ISO 27001 certified) for their size, which is a huge plus for SMEs dealing with data. The agent tenure here is often longer than average because the environment is less "pressure-cooker" and more stable. If you want a team that feels like a loyal extension of your office without the corporate bureaucracy, Magellan is a strong fit.
Rating
4.2/5 on G2 (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$10,000+
Use case
The ideal partner for SMEs and smaller businesses that are often ignored by the big players. They provide inbound support and outbound lead gen with no minimum seat requirements. If you are a small business needing a secure (ISO 27001), professional team without the enterprise-level price tag, this is the accessible entry point that you need right now.
Industries
- E-commerce
- Healthcare
- Technology
- Media & Entertainment
- Travelling
- Hospitality
Pros
- Dedicated focus on serving SME clients who are often ignored by big BPOs.
- ISO/HIPAA secure processes provide enterprise safety for smaller firms.
- Flexible pricing with no minimum seat requirements is great for SMEs.
Cons
- Lacks the massive scale and depth of resources of enterprise providers.
- Personalization can sometimes be basic compared to boutique agencies.
- Reporting tools and dashboards are less advanced than premium rivals.
MarketStar Bulgaria
MarketStar is a veteran (35+ years) that has pivoted perfectly into the modern "Revenue Operations" era. They are not a support shop; they are a sales engine. They specialize in indirect sales (channel partners) and direct B2B sales. Their vibe is very corporate-professional, with a heavy emphasis on community impact through their foundation.
Their "Sales as a Service" model is highly sophisticated, using data-driven insights to manage pipelines. Agents here are career sales professionals, not transient workers. They offer incredible benefits (mental health, tuition reimbursement), which attracts top-tier talent who can actually close deals. If you need to scale revenue without hiring internal headcount, they are the gold standard.
Rating
4.7/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$25,000+
Use case
The gold standard for 'Sales as a Service.' They manage indirect channels and direct B2B sales teams for large tech vendors. If you need to scale revenue without hiring internal headcount, they provide a turnkey sales engine complete with data ops, tech stack, and highly trained sales professionals who act as your dedicated sales force for the long haul.
Industries
- Technology
- Financial services
- Professional Services
- Healthcare
Pros
- Specialist in 'Sales as a Service' model, not just general support.
- Data-driven revenue operations focus ensures measurable sales outcomes.
- Access to a high-quality, career-focused sales talent pool drives deals.
Cons
- High pressure to hit aggressive quotas can lead to burnout and turnover.
- Significantly higher cost structure than generalist BPO service providers.
- Corporate structure can feel rigid and less flexible than smaller firms.
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BPO delivers a strategic way to outsource noncore functions so teams can focus on growth. From customer support to finance and HR, it streamlines processes, reduces costs, and brings specialist expertise. Businesses gain agility, improved service quality, and scalable capacity without heavy overheads
With a partner that aligns to your goals, outsourced teams embed modern tooling and measurable workflows into daily operations. You gain faster cycle times, consistent compliance, and clear performance visibility across functions, while flexible engagement models adapt capacity to demand and keep transformation momentum moving forward.
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Partnering with a seasoned BPO drives faster delivery, lower costs, and greater agility across core workflows. Gain access to specialized talent, scalable capacity, and data backed insights that boost quality, compliance, and customer satisfaction.
Boost service quality and speed with a scalable BPO partner
Unlock operational efficiencies by partnering with a BPO service provider that delivers business process outsourcing services tailored to core business functions, from back office services and payment processing to tech support, call centers, and data processing. Gain cost savings, reduce indirect costs, and leverage specialized expertise while improving customer experience and quality assurance through nearshore outsourcing, onshore outsourcing, or offshore outsourcing options backed by cutting edge technology and proven track record.
Cut operating costs while unlocking flexible capacity on demand
Partner with a BPO service provider to streamline organizational processes, improve customer relations, and scale faster across back office operations, call centers, tech support, and data processing. Access specialized expertise, advanced technology, and robust data security while reducing operating costs. Choose onshore, nearshore, or offshore outsourcing to align with core competencies and drive measurable gains in key performance indicators.
Elevate customer experiences through expert BPO talent and proven processes
Tap into business process outsourcing bpo to unify customer touchpoints while freeing your in house team to focus on core business. Gain cost reduction, faster response times, and consistent quality assurance across call centers, tech support, payment processing, and back office services. Choose domestic outsourcing, local outsourcing, nearshore outsourcing, or offshore outsourcing to balance data security, cost savings, and specialized expertise for business success.
Strengthen compliance and reduce risk with specialized outsourced operations
Mitigate regulatory exposure while a trusted BPO partner standardizes business processes, tightens data security, and embeds quality assurance across back office operations, payment processing, and customer support. Gain cost reduction, fewer hidden costs, and clearer legal agreements through vetted service provider controls, continuous monitoring, and auditable workflows that reinforce compliance without slowing core competencies or growth.
Increase agility and resilience with data-driven outsourced operations
Strengthen business operations with a BPO partner that blends business intelligence, robotic process automation, and information technology enabled services to stabilize internal business functions and accelerate growth. Streamline outsourced processes across customer support, human resources, and data processing while managing multiple vendors, safeguarding data security, and aligning KPIs. Scale globally through nearshore, onshore, or offshore models without sacrificing control.
Every Text partner brings proven expertise, speed, customization, support, and innovation to your Text project. This collaboration de-risks your investment and often turns a good deployment into a great one. For many companies, working with a partner is the difference between just having new software and truly transforming their customer experience with Text.
How to choose the best BPO service provider for your business
Start by defining goals, scope, and budget, then evaluate BPO vendors on domain expertise, security, scalability, and tech stack. Request case studies, check SLAs, and test communication to confirm cultural fit, agility, and long term value.
Find the right partner for scalable, reliable outsourcing that accelerates growth
Choose a BPO service provider by starting with strategic sense. Define core business functions to keep in house, then map outsourced processes that reduce costs without eroding customer experience. Prioritize proven track record, data security, quality assurance, and compliance in legal agreements. Compare onshore, nearshore, and offshore outsourcing, evaluate hidden costs, KPIs, and tech stack, and select a partner that leverages specialized expertise for measurable operational efficiencies.
Evaluate vendor expertise, tech stack, and fit to elevate quality and reduce operational risk
Clarify which core business functions stay in house, then shortlist BPO providers with a proven track record, robust data security, and quality assurance. Compare onshore, nearshore, and offshore outsourcing for cost savings and customer experience. Examine KPIs, hidden costs, and legal agreements, validate tech support, cloud computing, and robotic process automation, and ensure cultural fit to safeguard operations and drive competitive advantage.
Select a proven partner that aligns on outcomes, drives efficiency, and scales with you
Define which processes drive differentiation, then map the rest to candidates with sector experience, strong controls, and measurable outcomes. Vet security posture, certifications, and quality programs, and insist on KPI baselines before contract. Compare domestic, neighboring, and offshore locations for talent depth, time zones, and total cost including indirect fees. Validate tech stack, automation roadmap, continuity plans, and executive commitment to governance.
Validate track record, security posture, and culture to ensure resilient long term value
Begin with a clear outcomes brief that defines scope, service levels, and risk tolerance, then align candidates to industry expertise and demonstrable results. Weigh location models for talent access, latency, and true total cost including indirect fees. Probe security controls, continuity plans, and automation maturity. Lock in KPIs, governance cadence, and exit rights, and pilot a workflow to validate fit, collaboration style, and real impact on customer experience.
Prioritize transparent pricing, clear SLAs, and responsive support to de-risk delivery
Anchor your choice in measurable outcomes and risk tolerance, then align candidates to your industry, process complexity, and scale. Distinguish what stays internal versus external, validate security controls and certifications, and test operational maturity with a limited pilot. Compare location models for talent depth, time zones, and true total cost. Lock in baseline metrics, governance cadence, and exit rights to protect continuity and customer experience.
By following these steps, from clarifying your needs to checking credentials to gauging interpersonal fit, you can confidently choose a Text partner who is most likely to meet or exceed your expectations.
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