As a Text Partner Program team member, I research outsourcing companies to identify the best live chat service providers on the market. I benchmark agent quality, brand voice alignment, response speed, and outcomes like conversion rates and customer satisfaction, giving me the insight to rank leaders in live chat support.
Top companies for chat support outsourcing
Discover standout partners for chat support outsourcing that blend AI innovation with human empathy, deliver multilingual coverage, and scale effortlessly across regions and industries. Expect rapid response times, airtight security, proven quality assurance, and measurable cost savings that drive lifetime customer value.
These top providers stand out in the local market for pairing AI-driven workflows with expert agents, offering 24 by 7 multilingual coverage, strict compliance, and scalable pricing. They excel at reducing handle time while lifting CSAT and conversion rates.
How we choose curated companies
As a leader in customer service, Text brings over 20 years on the market and thousands of business partnerships to our expert ranking of chat support outsourcing providers. We vet each company for reputation and presence in respected industry listings, apply rigorous criteria, and present the results in a random order.
Our verified partners are reliable and diverse, giving you flexible options that fit different needs with scalable pricing and multilingual capabilities. They actively engage customers with real use cases and proven collaboration success, with reviews available for confident selection.
| Name | Review | Website | Minimal project size | Employees | Services they provide | |
|---|---|---|---|---|---|---|
 | TDCX | 4.2/5 | tdcx.com | $100,000+ | 10,000+ | customer service outsourcing, sales outsourcing, business consulting, call center services |
 | Helpware CX | 4.9/5 | helpware.com | $5,000+ | 1,000 - 9,999 | customer service outsourcing, back office outsourcing, call center services |
 | Magellan Solutions Outsourcing Inc | 3.9/5 | magellan-solutions.com | $10,000+ | 250 - 999 | customer service outsourcing, back office outsourcing, call center services, sales outsourcing, finance & accounting outsourcing (fao) |
 | Peak Support | 4.9/5 | peaksupport.io | $10,000+ | 1,000 - 9,999 | customer service outsourcing, call center services |
 | SupportYourApp | 4.7/5 | supportyourapp.com | $1,000+ | 1,000 - 9,999 | customer service outsourcing, call center services, back office outsourcing, data annotation services |
 | Open Access BPO | 4.1/5 | openaccessbpo.com | $10,000+ | 1,000 - 9,999 | customer service outsourcing, back office outsourcing, transcription, translation |
 | Conectys | — | conectys.com | $250,000+ | 1,000 - 9,999 | content moderation services, customer service outsourcing, call center services |
 | Helplama | 5.0/5 | helplama.com | $1,000+ | 250 - 999 | customer service outsourcing, call center services |
 | EverHelp | 4.9/5 | ever-help.com | $5,000+ | 250 - 999 | customer service outsourcing, back office outsourcing, call center services, sales outsourcing |
 | Simply Contact | 4.8/5 | simplycontact.com | $1,000+ | 250 - 999 | customer service outsourcing, call center services, back office outsourcing |
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TDCX
TDCX isn’t just a BPO; it’s the “premium” option for high-growth tech unicorns and established digital disruptors. Originally an Asian powerhouse, they’ve expanded globally but kept that sleek, Silicon Valley-compatible vibe. They don’t just fill seats; they build high-performance "campuses." If you are a gaming giant or a fintech unicorn looking for a partner that mirrors your internal culture and aesthetic, this is the heavy hitter you call.
Pick them if you have the budget to prioritize brand prestige and employee retention over rock-bottom rates. They are best for enterprise and late-stage startups needing rapid scale without culture shock. The trade-off is that you are paying a premium for their "Best Place to Work" awards and the operational stability that comes with a massive, compliance-heavy infrastructure.
Rating
4.2/5 on G2 (as of December 2025)
Website
Employees
10,000+
Minimal project size
$100,000+
Use case
Best for Enterprise Gaming & Fintech Unicorns. If you need a partner that mirrors a Silicon Valley campus vibe in Asia or Europe, this is the one. It is perfect for high-complexity, brand-critical support where agent retention is paramount. Not for simple 'order taking,' but for 'community management' and complex tier 2/3 issues that require a premium touch.
Industries
- Hospitality
- Media & Entertainment
- Financial services
- Technology
- E-commerce
Pros
- Wins 'Best Employer' awards, guaranteeing superior agent retention.
- Premium campuses mirror the aesthetic of top Silicon Valley clients.
- Robust operational governance meets rigorous compliance protocols.
Cons
- Premium pricing structure is not suitable for low-budget programs.
- Corporate structure can feel rigid compared to agile boutique firms.
- Remote work flexibility lags behind some remote-first competitors.
Helpware CX
Helpware markets itself as the "anti-BPO"—modern, bespoke, and obsessed with culture integration. They sit firmly in the mid-market "boutique-at-scale" sweet spot. Instead of anonymous agent pools, they sell you "customized teams" that feel like an extension of your own office. They leverage a "people-as-a-service" mentality, targeting modern brands that are terrified of the traditional, robotic call center stigma.
They are a strong contender for modern brands that need more than just warm bodies, making them ideal for D2C brands, SaaS companies, and healthcare firms requiring specific agent profiles. The trade-off is that their bespoke model requires more input during setup to get that perfect fit, and they may lack the massive redundancy of the global giants.
Rating
4.9/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$5,000+
Use case
Best for Modern D2C & SaaS Scale-ups. Ideal when you need specific 'personas'—like gamers or fashionistas—rather than generic agents. They excel at 'culture curation' for brands that fear the traditional 'call center' stigma. This is the top choice for 10-to-100 seat operations that need high-touch integration and agents who feel like a true extension of your team.
Industries
- Charities
- Foundations & Non-Profits
- Professional Services
- Automotive
- Technology
- Healthcare
- E-commerce
- Hospitality
- Education & Universities
- Financial services
- Other
- Media & Entertainment
Pros
- Bespoke recruiting finds specific agent personas for unique brands.
- Dedicated 'Pit Crew' success teams reduce client management burden.
- Modern, culture-first approach aligns perfectly with startup vibes.
Cons
- Setup is intensive, requiring significant initial client investment.
- Slower to launch than the traditional, commodity 'body shop' vendors.
- Pricing is higher than the traditional, high-volume BPO competitors.
Magellan Solutions Outsourcing Inc
Magellan is the classic reliable backbone of the Philippines BPO scene, focusing heavily on the SME market. They aren’t trying to be the flashiest tech partner; they are the "family-oriented" operator that provides stability for smaller businesses. They position themselves as the accessible entry point for companies that need professional 24/7 coverage but can't meet the minimum seat requirements of the big players.
This is the pragmatic choice for cost-conscious buyers needing standard, reliable support, particularly SMEs and solopreneurs looking for their first 5–20 agents. You won't get cutting-edge AI consulting or flashy campuses here, but you will get traditional, functional outsourcing at a competitive price point.
Rating
3.9/5 on Google (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$10,000+
Use case
Best for SMEs & Solopreneurs (5-50 seats). The logical choice for cost-conscious businesses needing reliable 24/7 coverage for standard inquiries, order taking, or helpdesk. They bridge the gap between hiring freelancers and a massive enterprise BPO. If you need professional, ISO-certified support without the massive minimum seat requirements, this is your partner.
Industries
- E-commerce
- Healthcare
- Technology
- Media & Entertainment
- Travelling
- Hospitality
Pros
- Highly accessible entry point for small seat counts and new startups.
- Cost-effective model offers significant savings vs onshore staffing.
- Maintains ISO-certified security despite its smaller business focus.
Cons
- The old-school office vibe lacks the flash of modern tech campuses.
- Technology stack is functional but certainly not on the cutting edge.
- Reporting capabilities can be basic without direct client intervention.
Peak Support
Peak Support has carved a niche as the "high-growth startup" expert. They operate with a heavy remote-first DNA and a "high-touch" management style that appeals to founders who are nervous about letting go. Their insider reputation is built on exceptional agent retention and a verified "super-agent" hiring process. They sit as a premium boutique partner that scales aggressively with you from Series A to IPO.
Excellent for companies with complex products requiring intelligent, autonomous agents, they are best suited for hyper-growth startups in SaaS, gaming, or e-commerce where ticket complexity is high. However, their deep integration and high-touch management model can be overkill if you just need simple, script-based ticket clearing.
Rating
4.9/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$10,000+
Use case
Best for Hyper-growth SaaS & Gaming. They are the 'High-Touch' partner for founders who need to sleep at night. If you have complex, unscripted tickets and need agents who can think autonomously, this is the pick. Excellent for scaling from Series A to IPO without quality drops. They are built for complexity, not for clearing simple, repetitive tickets at rock-bottom cost.
Industries
- E-commerce
- Hospitality
- Professional Services
Pros
- Industry-leading retention rates ensure consistent service quality.
- Rigorous hiring process accepts only one in every fifty applicants.
- Management is proactive, anticipating needs rather than just reacting.
Cons
- Premium boutique pricing is not suitable for low-margin projects.
- Deep integration model can feel intrusive to some autonomous teams.
- High-touch model is overkill for simple, repetitive task handling.
SupportYourApp
SupportYourApp is the "Unicorn's Concierge." Born out of the tech startup world (originally Ukraine-based), they radiate a geeky, tech-native vibe that resonates with SaaS founders. They don’t talk about "SLAs" as much as they talk about "Customer Success" and "Integration." They are a specialized studio that treats support as a product feature, offering multilingual coverage that feels native to software companies.
They are the go-to for software companies needing support agents who actually understand tech, making them perfect for SaaS platforms and app developers requiring multilingual support from day one. Their specific startup culture is their strength, but it might not align as well with traditional, non-tech legacy industries like insurance.
Rating
4.7/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
Best for Tech Startups & Mac/iOS Apps. They treat support as a 'product feature.' If your product is technical or requires multilingual support (30+ languages) from day one, their 'geeky' tech-native culture is a perfect match. They integrate directly into your Slack/Jira, providing a level of transparency that feels less like a vendor and more like your own remote dev team.
Industries
- Healthcare
- Media & Entertainment
- Travelling
- Technology
- Hospitality
- Education & Universities
- Telecommunications
- Other
- Financial services
- Medical & wellness
- E-commerce
- Professional Services
Pros
- Tech-native culture aligns perfectly with software development teams.
- Transparent operations provide clients with full CRM and data access.
- Strong multilingual capabilities ideal for global tech product launches.
Cons
- Initial training curve can be steep for complex technical products.
- Startup vibe may not suit traditional, corporate legacy industries.
- Specialized focus on tech limits appeal for generic retail support.
Open Access BPO
Open Access BPO is the agile multilingual specialist. They sit in the market as the "fixer" for complex language requirements, offering support in over 30 languages from strategic hubs (Philippines, Taiwan, China). They bridge the gap between a massive volume player and a specialized language boutique. Their tone is practical and solution-oriented, focusing on "non-voice" and complex back-office integration as much as chat.
A strategic pick for companies expanding into non-English markets, they are best for global e-commerce and travel brands needing seamless multilingual coverage without hiring separate vendors. While great at diversity, their specific strength is language and moderation, so ensure their tech stack aligns with your needs.
Rating
4.1/5 on Google (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$10,000+
Use case
Best for Multilingual Content Moderation & Back Office. When you need to support 30 languages instantly or handle massive spikes in content moderation, their strategic hubs in Asia (Philippines/Taiwan/China) offer a unique advantage. Great for global travel or e-commerce platforms that need to scale language capabilities without managing thirty different vendors.
Industries
- Financial services
Pros
- Supports 30+ languages from strategic global delivery hubs.
- Strong niche expertise in content moderation and back-office tasks.
- Agility to handle complex, multi-region projects with diverse needs.
Cons
- Tech stack feels less AI-native than some newer market competitors.
- Service consistency can vary significantly by language and region.
- Less focus on deep technical engineering support than niche rivals.
Conectys
Conectys is the European challenger with a global footprint. They position themselves as the "smart" outsourcer, heavily emphasizing automation, AI, and "Support as a Service." With strong roots in Romania and the Philippines, they offer a "nearshore" feel for European clients and a "follow-the-sun" model for the US. They are polished, process-driven, and target the mid-to-enterprise market that values data security and operational rigor.
A sophisticated partner for buyers wanting a mix of human empathy and AI efficiency, they are ideal for scale-ups and enterprises in fintech or retail who need robust data compliance. Their process-heavy approach ensures quality but might feel less flexible than a smaller, founder-led boutique if you need to pivot strategy overnight.
Rating
Website
Employees
1,000 - 9,999
Minimal project size
$250,000+
Use case
Best for Mid-Market/Enterprise requiring Compliance. If you are a Fintech or Healthtech scale-up needing GDPR/PCI rigor with a 'nearshore' European touch, Conectys is the safe bet. They offer a 'follow-the-sun' model that balances cost (Manila) with culture/compliance (Romania). Ideal for companies that have outgrown boutique shops but aren't ready for the massive BPOs.
Industries
- Hospitality
Pros
- Strong GDPR and PCI compliance focus suits highly regulated sectors.
- Global footprint offers a true, effective follow-the-sun support model.
- Polished, enterprise-grade process structure ensures consistency.
Cons
- Process-heavy approach reduces agility compared to smaller boutiques.
- Mid-market pricing structure is too expensive for small startups.
- Workflow tool implementation can be slower than agile competitors.
Helplama
Helplama is the "Zero Risk" disruptor. They market themselves almost like a SaaS product with their "money-back guarantee" and "no long-term contract" model. They are the ultimate "boutique for the little guy," focusing on E-commerce and D2C brands that need to offload chat/email without a massive implementation fee. Their vibe is transactional, efficient, and incredibly accessible—removing the fear of outsourcing.
Offering the lowest barrier to entry for testing outsourced support, they are best for e-commerce stores and small businesses needing to start immediately without long commitments. It is essentially a utility model, so while great for clearing tickets, it is perhaps less suited for complex, white-glove enterprise relationship management.
Rating
5.0/5 on G2 (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$1,000+
Use case
Best for Small E-commerce testing the waters. The 'Zero Risk' option. If you are a Shopify store needing to offload support for the holidays without a 12-month contract, this is the only logical choice. Their 'money-back guarantee' and month-to-month model lowers the barrier to entry, making them perfect for brands that are terrified of getting locked into a bad vendor.
Industries
- E-commerce
Pros
- No long-term contracts plus a full 100% money-back guarantee offer.
- Zero-risk model is ideal for handling seasonal e-commerce traffic.
- Specialized talent trained specifically for retail and e-commerce.
Cons
- Gig-economy model lacks the deep brand immersion of dedicated teams.
- Not suitable for complex, unscripted technical support requirements.
- Limited management depth compared to the premium enterprise BPOs.
EverHelp
EverHelp is the "hidden gem" boutique. With stellar ratings on review platforms, they position themselves as the "extension of your team" rather than a vendor. They are small, agile, and hyper-focused on quality over quantity. They attract clients who have been burned by larger BPOs and now want a dedicated team lead who actually knows their product inside out.
A safe, high-quality bet for startups needing hand-holding and proactive management, they are perfect for early-to-mid-stage startups building support processes from scratch. As a smaller boutique, they may not have the massive unparalleled surge capacity of a top-tier player if you suddenly need to add hundreds of agents in a week.
Rating
4.9/5 on G2 (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$5,000+
Use case
Best for Early-Stage Startups needing a 'Partner'. They act as an extension of your core team. If you are a founder who wants to hand-pick a team lead and build a process from scratch with high visibility, EverHelp’s boutique size and agility make them a strong contender. They are the anti-corporate alternative for founders who want to know their agents by name.
Industries
- Financial services
- Telecommunications
- Media & Entertainment
- Hospitality
- E-commerce
- Other
- Technology
- Professional Services
- Education & Universities
Pros
- Highly flexible and willing to build custom processes from the ground up.
- Extension-of-team feel with high dedication from assigned agents.
- Competitive pricing structure for a high-touch boutique offering.
Cons
- Limited surge capacity for massive volume spikes compared to giants.
- Less brand prestige and recognition than the major global players.
- Requires strong client guidance to set initial strategic direction.
Simply Contact
Simply Contact is the "Rapid Response" unit. Originally Ukrainian, they have built a reputation for extreme agility—famously launching projects in days, not weeks. They position themselves as the flexible, crisis-ready partner that delivers high complexity handling at a competitive price. They are the "special forces" of the BPO world: lean, highly educated agents, and devoid of corporate bloat.
They offer high value for money with a workforce generally over-qualified compared to industry standards, making them best for companies needing complex troubleshooting where script-reading won't cut it. Their lean, rapid-deployment model is fantastic for agility, but you must have your own documentation ready as they move fast and expect you to keep up.
Rating
4.8/5 on G2 (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$1,000+
Use case
Best for Rapid Deployment & Crisis Management. When you need to launch a 50-seat support team in 3 days (not months), Simply Contact is the 'Special Forces' unit. Ideal for volatile industries or companies facing sudden, unexpected volume surges where speed is the only metric that matters. They don't need hand-holding; they need a target and a login.
Industries
- Financial services
- Education & Universities
- Professional Services
- Media & Entertainment
- E-commerce
- Hospitality
- Telecommunications
- Technology
Pros
- Extreme agility allows for project launches in just a few short days.
- High agent quality often results in overqualified staff assignments.
- Crisis-ready mindset is adaptable to chaotic support environments.
Cons
- Fast pace requires client documentation to be ready from day one.
- Lean management structure expects high client autonomy and speed.
- Focus on speed and agility might bypass deep strategic consulting.
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Become our partnerWhat chat support outsourcing is and how it elevates customer care
Chat support outsourcing involves partnering with a specialized provider to handle customer chats across channels in real time. It brings trained agents, proven workflows, and scalable coverage to resolve queries faster, reduce wait times, and elevate satisfaction while keeping internal teams focused on core priorities.
By extending your team with a dedicated chat operation, you gain consistent coverage, proactive issue spotting, and unified reporting that surfaces trends you can act on. This model blends human empathy with efficient processes, ensuring customers feel heard while your business maintains agility and cost control.
Key benefits you gain when choosing a chat support provider
Choosing chat support outsourcing unlocks faster response times, 24 by 7 coverage, lower costs, and scalable teams that flex with demand while boosting customer satisfaction, conversion rates, and first contact resolution across every channel.
Multiply responsiveness while lowering service costs
Elevate chat support outsourcing with trained agents available beyond normal business hours to answer questions, resolve customer inquiries and reduce shopping cart abandonment through real time conversations. Gain an on brand live chat service that blends live chat software with skilled agents for accurate answers, improved customer satisfaction, higher conversion rates, deeper customer engagement and a seamless fit with your existing systems.
Boost customer satisfaction with always‑on chat support outsourcing
Unlock increased customer satisfaction with outsourced chat support that delivers immediate assistance, real time conversations and accurate answers any hour. Replace gaps in coverage with trained live chat agents who handle customer inquiries, reduce shopping cart abandonment, nurture customer engagement and drive more sales. Integrate seamlessly with existing systems while protecting brand voice, elevating service quality and accelerating business growth.
Cut wait times and scale help without inflating your budget
Scale chat support outsourcing with a flexible outsourced team that handles chat volume across time zones, delivering live chat support services that customers prefer. Trained agents provide immediate answers in real time conversations, resolve customer issues, and reduce shopping cart abandonment while safeguarding brand voice. Integrate live chat software with human agents for high quality experience, customer retention, and measurable gains in conversion rates and customer satisfaction.
Deliver instant answers across more channels without expanding headcount
Extend coverage with live chat outsourcing that delivers immediate answers across web, mobile and social without adding an in house team. Trained agents handle customer queries, resolve customer issues, nurture customer engagement and cut shopping cart abandonment while staying on brand. Integrate outsourced live chat support with your chat software and support team to boost customer satisfaction, conversion rates and lead generation.
Drive faster resolutions with expert chat support outsourcing teams
Supercharge customer experience with chat support outsourcing that blends live agents, chat software and proven workflows to resolve customer inquiries fast. Trained agents deliver immediate assistance, manage chat volume, protect brand voice and drive more sales. Integrate seamlessly with existing systems to cut shopping cart abandonment, lift conversion rates and boost customer satisfaction while your team focuses on core business.
Every Text partner brings proven expertise, speed, customization, support, and innovation to your Text project. This collaboration de-risks your investment and often turns a good deployment into a great one. For many companies, working with a partner is the difference between just having new software and truly transforming their customer experience with Text.
How to choose the best chat support outsourcing service provider
Focus on proven industry expertise, scalable teams, robust security, and clear SLAs when evaluating chat support outsourcing. Check multilingual coverage, 24 by 7 availability, integration with your tech stack, measurable KPIs, and transparent pricing.
Find a partner that elevates every customer conversation with speed and empathy
Choose a chat support outsourcing partner that aligns with your brand voice, integrates with existing systems, and delivers live chat support staffed by trained agents across time zones. Prioritize agent quality, real time conversations, and accurate answers to customer inquiries for improved customer satisfaction and conversion rates. Verify live chat software, reporting, and escalation processes to reduce shopping cart abandonment and boost customer retention.
Prioritize proven quality controls that turn complex queries into effortless resolutions
Evaluate chat support outsourcing by checking live chat support expertise, on brand communication, and seamless fit with your existing systems. Confirm trained live agents cover normal business hours and time zones, use reliable live chat software, and handle customer questions with accurate answers. Demand clear reporting, strong escalation, and data security to drive increased customer satisfaction, more sales, and reduced shopping cart abandonment.
Align with specialists who blend brand fluency and proactive insights for lasting loyalty
Look for a provider that mirrors your brand voice, connects cleanly with your workflows, and delivers human agents who resolve customer queries with speed and precision. Verify coverage beyond business hours, multilingual capability, and proven handling of high chat volume. Expect strong QA, coaching, and compliance. Insist on robust analytics, clear SLAs, and seamless escalation to protect service quality, loyalty, and revenue.
Select scalable teams that flex with demand while safeguarding consistency and customer trust
Focus on a provider that reflects your brand tone, plugs into your tech stack, and fields skilled agents who resolve customer questions quickly and accurately. Confirm multilingual coverage, after hours availability, and capacity to handle peak chat volume. Expect rigorous QA, coaching, and clear SLAs. Require analytics, secure data practices, and tight escalation paths to protect service quality, loyalty, and revenue.
Leverage secure, data-driven workflows that protect privacy and personalize every interaction
Select a provider that feels like an extension of your brand, plugs into your tech stack without friction, and fields skilled live agents who resolve customer questions fast and accurately. Confirm multilingual coverage, after hours availability, and resilience for peak chat volume. Require clear SLAs, rigorous QA, and actionable analytics. Insist on secure integrations, tight escalation paths, and coaching that lifts consistency and conversion.
By following these steps, from clarifying your needs to checking credentials to gauging interpersonal fit, you can confidently choose a Text partner who is most likely to meet or exceed your expectations.
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