As a Text Partner Program team member, I evaluate companies seeking the best on the market with a proven methodology grounded in technical support outsourcing trends, vendor performance, and customer satisfaction. I benchmark vetted providers for outsourced technical support services to rank those that deliver consistent, scalable value.
Top companies for technical support outsourcing
Discover standout partners for technical support outsourcing that combine proven uptime, multilingual coverage, rapid SLAs, and scalable teams. Expect deep domain expertise, secure processes, and 24x7 responsiveness that lowers cost while elevating customer satisfaction.
Shortlist providers with mature tooling, transparent KPIs, and strong cultural alignment in the local market. Prioritize ISO-certified security, omnichannel fluency, and proactive QA. Seek pilots that prove first-contact resolution and predictable TCO.
How we choose curated companies
Text brings over 20 years of market experience in customer service and technical support outsourcing, partnering with thousands of businesses to build deep expertise and authority. We evaluate providers because we know what great service means. Featured companies have strong reputations, appear in respected listings, are vetted, and shown in random order.
Our verified partners are reliable and diverse, giving you flexible options that fit different needs and budgets. Each company actively engages with customers, backed by real use cases, proven collaboration success, and available reviews to support confident decisions.
| Name | Review | Website | Minimal project size | Employees | Services they provide | |
|---|---|---|---|---|---|---|
 | ALLSTARSIT | 5.0/5 | allstarsit.com | $25,000+ | 1,000 - 9,999 | it staff augmentation, staffing, employer of record (eor) services, it managed services, recruiting |
 | Invensis Inc | 4.0/5 | invensis.net | $1,000+ | 1,000 - 9,999 | back office outsourcing, call center services, finance & accounting outsourcing (fao), accounting |
 | Sourcefit | — | sourcefit.com | $1,000+ | 1,000 - 9,999 | accounting, back office outsourcing, call center services, customer service outsourcing, finance & accounting outsourcing (fao) |
 | Aplitt sp. z o.o. | 4.5/5 | aplitt.pl | $1,000+ | 250 - 999 | application management & support, application testing, call center services, custom software development, customer service outsourcing |
 | Staff Outsourcing Solutions | 4.5/5 | staffoutsourcing.com | $1,000+ | 1,000 - 9,999 | back office outsourcing, business consulting, call center services, customer service outsourcing, demand generation marketing |
 | Pontica Solutions | 4.7/5 | ponticasolutions.com | $1,000+ | 250 - 999 | customer service outsourcing, back office outsourcing, it staff augmentation, ai consulting, generative ai |
 | DIGITALRAIZ CREATIVE SOLUTIONS PRIVATE LIMITED | 4.9/5 | digitalraiz.com | $10,000+ | 10 - 49 | mobile app development, web development, custom software development, ai development, ar/vr development |
 | DelonApps | — | delonapps.com | $1,000+ | 250 - 999 | call center services, corporate training & coaching, recruiting, staffing, customer service outsourcing |
 | Staffwiz LLC | — | staffwiz.com | $1,000+ | 10 - 49 | recruiting, customer service outsourcing, sales outsourcing, back office outsourcing, finance & accounting outsourcing (fao) |
 | Talent First | — | talent-first.net | $5,000+ | 10 - 49 | it staff augmentation, customer service outsourcing, cybersecurity, recruiting |
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ALLSTARSIT
This crew isn't your typical "reset your router" call center. Headquartered in Warsaw with hubs across CEE, Israel, and LATAM, ALLSTARSIT operates more like a high-end R&D partner. They specialize in Staff Augmentation and Dedicated Teams, offering Tier 1 through Tier 3 support. Their sweet spot is recruiting actual engineers who can debug code, not just read scripts. If you need brains over volume, this is their playground.
I’ve seen projects die because support couldn't tell Java from JavaScript. ALLSTARSIT avoids that by focusing on top-tier talent acquisition. They are a solid pick if your product is complex (cybersecurity, fintech) and you need agents who can escalate directly to dev teams without looking lost. They aren't the cheapest, but they save you the cost of angry customers churned by incompetence.
Rating
5.0/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$25,000+
Use case
Best for scale-ups needing "support" that is actually junior engineering. Their flagship case? Building a Tier 3 support squad for an autonomous vehicle unicorn. They assembled 20+ engineers who could debug complex software issues, effectively acting as an extension of the R&D team rather than a contact center.
Industries
- Telecommunications
- Technology
- Media & Entertainment
- Financial services
- Other
- Energy & Utilities
- Professional Services
- Education & Universities
- E-commerce
- Automotive
Pros
- Recruits elite engineers perfect for deep and complex code debugging.
- Operates as a true high-end R&D partner, not a generic call center.
- Direct escalation to dev teams without losing any technical context.
Cons
- Significantly higher cost than standard Asian BPO support providers.
- Recruitment process is much slower than generic staffing agencies.
- Overqualified for simple Tier 1 password reset ticket volume tasks.
Invensis Inc
Invensis is a veteran in the game, running since 2000. They are a classic, large-scale BPO machine covering everything from Finance to IT support. They offer a broad menu: Help Desk, Technical Support, and Back Office processing. They are built for volume and process standardization. If you have a well-documented SOP and need 50 agents online yesterday to handle a ticket flood, Invensis has the infrastructure to spin that up.
They are the "safe, big box" choice. They might lack the boutique feel of smaller shops, but they make up for it with reliability and cost-efficiency. Reviews highlight their ability to clear backlogs and save money. Pick them if you have a mature, high-volume support process that needs to be executed consistently at a lower cost per ticket.
Rating
4.0/5 on Trustpilot (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
Ideal for established enterprises with high-volume, repetitive ticket flows. A prime use case is running a 24/7 Tier 1 helpdesk for a global logistics firm. If you have a backlog of 10,000 tickets and a tight SOP, they have the infrastructure to spin up 50 agents rapidly and clear the debt at a low cost per ticket.
Industries
- Hospitality
- Professional Services
- Technology
Pros
- Massive infrastructure to scale support operations up very quickly.
- Proven processes for high-volume, repetitive ticket handling tasks.
- Highly cost-effective for large-scale standard support requirements.
Cons
- Lacks the flexibility and agility found in smaller boutique firms.
- Can feel like a generic factory with significantly less attention.
- Reactive support model rather than proactive problem solving culture.
Sourcefit
Based primarily in the Philippines, Sourcefit pitches "Process Equity"—aiming to mirror your internal standards rather than hitting arbitrary KPIs. They offer custom offshore staffing for IT support, infrastructure monitoring, and helpdesk. They don't just supply bodies; they aim for cultural alignment. I’ve worked with teams that felt like mercenaries; Sourcefit tries to build teams that feel like your own remote branch.
Their flexibility is a breath of fresh air. They don't force you into a rigid "Bronze/Silver" package; they let you hand-pick staff and build the workflow. This is huge for companies terrified of losing control over support quality. If you want to extend your internal culture to an offshore team without the usual "lost in translation" friction, Sourcefit is a strong contender.
Rating
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
Perfect for MSPs that want to build a long-term remote branch. A standout case involves a New York-based MSP hiring a dedicated team of network engineers in Manila. Instead of generic support, these agents integrated directly into the client's ConnectWise/VPN setup, handling L2 infrastructure tickets for years.
Industries
- Financial services
- Healthcare
- Travelling
- Technology
- Professional Services
Pros
- High customization lets you hand-pick staff for your exact culture.
- Builds teams that feel like a true remote extension of your office.
- Transparent pricing with absolutely no hidden fees or rigid packages.
Cons
- Requires more client involvement to setup than managed service BPOs.
- Not a "set and forget" solution; needs your active management input.
- Smaller scale capabilities compared to massive global BPO providers.
Aplitt sp. z o.o.
Aplitt is a Polish technology powerhouse, not a generic contact center. They are heavy on the "Tech" in Technical Support. We're talking IT infrastructure management, monitoring, and software development. They handle complex environments—Linux, Windows Server, Kubernetes. If your support involves SSH-ing into a server to restart a service or analyzing SQL logs, Aplitt is speaking your language.
They are for the serious IT crowd. You don't hire Aplitt to reset passwords; you hire them to keep your infrastructure from melting down. Being EU-based, they are also a safe bet for GDPR compliance and high security standards. If you are an MSP or a SaaS company needing L2/L3 support that actually understands the backend, these are the droids you are looking for.
Rating
4.5/5 on Google (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$1,000+
Use case
The go-to for heavy infrastructure management and financial systems. Originating from the banking sector, they excel at mission-critical L2/L3 support. A key use case is managing data centers and monitoring for financial institutions where security is non-negotiable and downtime costs millions.
Industries
- Financial services
Pros
- Deep expertise in heavy IT infrastructure and server management tasks.
- EU-based operations ensure high GDPR compliance and data security.
- Excellent for complex financial and banking system support projects.
Cons
- Higher operational costs compared to Asian outsourcing market rates.
- Focus is on technical skills, less on soft customer service traits.
- Primarily Euro-centric focus may not suit all global time zone needs.
Staff Outsourcing Solutions
Operating out of the Philippines (Cebu) with US leadership, they focus on checking the staffing boxes for E-commerce, Retail, and IT. They provide dedicated offshore professionals, including developers and QA testers who double as high-level support. They are less about managed services and more about giving you the keys to a remote team that you direct. It’s a Seat-Leasing model that works well if you have strong managers.
They shine when you need a hybrid of support and technical execution. For example, an agent who can handle a Shopify ticket and then fix a minor HTML bug on the storefront. They claim to boost operational efficiency significantly, and their model does cut out the middleman bloat. Pick them if you want to build a support squad that gets its hands dirty with the product.
Rating
4.5/5 on Google (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
Best suited for E-commerce brands needing "technical" support that crosses into development. A prime use case is a Shopify Plus merchant needing agents who can troubleshoot checkout errors and immediately patch HTML/CSS. Their seat-leasing model allows you to build a hybrid support/QA team that fixes bugs directly.
Industries
- E-commerce
- Hospitality
- Travelling
- Technology
Pros
- Direct control over your dedicated staff and their daily workflows.
- Great for hybrid roles mixing support with basic web development work.
- Seat-leasing model significantly reduces your operational expenses.
Cons
- Management burden falls entirely on your internal leadership team.
- Less infrastructure and oversight provided than managed BPO services.
- Variable quality control depends on your own training capabilities.
Pontica Solutions
Pontica is the cool kid on the block—a boutique BPO focused on high-growth tech, gaming, and fintech scale-ups. They don't just do support; they do "Customer Experience" with a heavy dose of AI and analytics. They have a fast-track talent strategy designed to ramp up teams quickly without dropping quality. I appreciate their focus on data—using support interactions to feed product insights back to the client.
They have a "white glove" vibe. If your customers are high-value enterprise clients who will cancel if they smell a script-reader, Pontica is a great fit. They integrate well with modern tech stacks and emphasize language skills (20+ languages). They are perfect for a Series B/C startup that needs to look like an enterprise support organization overnight.
Rating
4.7/5 on Google (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$1,000+
Use case
A top choice for Gaming and Fintech scale-ups where user experience drives retention. They shine when managing player support for major gaming studios (think Bandai Namco level). They offer multi-lingual, 24/7 coverage that feels premium, scaling from 10 to 100 agents without losing the specific gaming culture.
Industries
- Travelling
- Financial services
Pros
- Premium customer experience focus with white-glove service delivery.
- Excellent for high-growth gaming and fintech scale-up company needs.
- Fast-track talent strategy ramps up teams without any quality loss.
Cons
- Higher price point designed for premium, not budget support projects.
- Boutique scale may not suit massive enterprise volume requirements.
- Might reject low-value projects to maintain their premium branding.
DIGITALRAIZ CREATIVE SOLUTIONS PRIVATE LIMITED
Located in Hyderabad, the heart of India's tech scene, DigitalRaiz is an IT development shop that also does support. Because their DNA is software and app development, their technical support isn't an afterthought—it's backed by actual coding expertise. They offer 24/7 helpdesk and infrastructure monitoring. They are smaller and scrappier than the giants, which often means you get more attention from their leadership.
Cost-effectiveness combined with real technical chops. Since they build apps, their support staff likely sits next to developers, fostering a culture of technical problem solving rather than ticket deflection. If you need a team that can troubleshoot a mobile app crash log rather than just apologizing to the user, DigitalRaiz is a smart, budget-friendly play.
Rating
4.9/5 on Google (as of December 2025)
Website
Employees
10 - 49
Minimal project size
$10,000+
Use case
Ideal for early-stage SaaS or mobile app startups that need support to double as QA. Since they are developers at heart, a great use case is a startup needing a team in India to handle "app crash" tickets by actually analyzing logs. They don't just apologize to users; they identify the bug for your core dev team.
Industries
- Media & Entertainment
Pros
- Extremely cost-effective solution for budget-conscious tech startups.
- Developers handle support ensuring deeper technical understanding.
- Great for mobile app support where code debugging is highly required.
Cons
- Smaller operation carries more risk than established industry giants.
- English accents may be heavier compared to nearshore support options.
- Time zone differences in India can be challenging for US work hours.
DelonApps
DelonApps is putting Nigeria on the outsourcing map. They position themselves as a top regional firm for Managed IT Services and Tech Support. Nigeria offers a massive, English-native talent pool that is often overlooked. DelonApps leverages this to provide cost-effective, time-zone friendly support (especially for Europe/UK). They cover the full spectrum from Help Desk to IT Security.
The value proposition here is unique: native English proficiency without the high price tag of Western Europe, and a hungrier workforce than some saturated Asian markets. If you are open to emerging markets, you can get highly educated, motivated technical staff here for a fraction of the cost. It’s a bold pick that could pay off massively for a company needing strong voice support.
Rating
Website
Employees
250 - 999
Minimal project size
$1,000+
Use case
Excellent for companies targeting UK/US markets needing clear, native-level English support at a competitive rate. Their niche is IT Helpdesk and Infrastructure support. A strong use case is a Corporate Service Desk for a global firm needing friendly, articulate L1 agents to guide employees through software troubleshooting.
Industries
- Healthcare
- Professional Services
- Technology
Pros
- Native English proficiency at a fraction of Western operational costs.
- Great time zone alignment for UK and European support working hours.
- Hungry and motivated workforce eager to prove their technical value.
Cons
- Infrastructure stability in Nigeria can be a potential operational risk.
- Emerging market location may worry conservative project stakeholders.
- Less proven track record at massive scale compared to Asian markets.
Staffwiz LLC
Staffwiz is a women-owned outsourcing firm with a foot in New York and operations in the Philippines. They focus heavily on the consultative approach—they don't just want to fill seats; they want to understand your pain points. They recruit specific technical support specialists based on your custom requirements. Their model is transparent, typically charging a flat fee on top of the employee's salary.
The "Concierge" feeling stands out. I’ve dealt with BPOs that treat you like a number; Staffwiz aims for a partnership. Their recruitment process is rigorous, which slows things down initially but reduces the headache of firing incompetent agents later. If you want full control over who touches your tickets and need a partner to navigate Philippine labor laws, they are a solid choice.
Rating
Website
Employees
10 - 49
Minimal project size
$1,000+
Use case
Best for "purple squirrel" hunting—finding support agents with rare technical skill sets. A solid use case is a US SaaS company needing a specific "Tier 2 CRM Specialist" that fits a unique culture. They don't just fill seats; they headhunt specific talent, handling the HR/legal side while you retain full management control.
Industries
- Healthcare
- Education & Universities
- E-commerce
Pros
- Concierge recruitment finds specific talent for unique business needs.
- Transparent cost-plus model keeps your operational costs predictable.
- Handles all HR and legal compliance for your remote technical staff.
Cons
- Rigorous recruitment process means a slower initial operational setup.
- Niche boutique focus limits ability to scale massively very quickly.
- Requires you to provide the management and training resource materials.
Talent First
Headquartered in London, Talent First is a niche player obsessed with Cybersecurity and Tech. They build "follow-the-sun" squads for SOC, NOC, and Tier 1-2 tech support. They recruit from Europe and LATAM, giving them great time zone coverage. This isn't for customer service; this is for technical operations.
Security DNA. Most BPOs look at you blankly if you mention "threat hunting" or "incident response." Talent First specializes in it. If your technical support needs involve monitoring firewalls, analyzing server logs for breaches, or maintaining 99.99% uptime for enterprise SaaS, these guys are the experts. Don't hire them for password resets; hire them to sleep soundly at night.
Rating
Website
Employees
10 - 49
Minimal project size
$5,000+
Use case
The specialist choice for Cyber Security and Network Operations. Do not use them for general queries; use them to build a 24/7 SOC (Security Operations Center). They are perfect for enterprise platforms requiring constant threat monitoring. They bridge the gap between simple support and high-end security engineering.
Industries
- Technology
- Telecommunications
- Education & Universities
- Professional Services
Pros
- Specialized expertise in Cyber Security and NOC support operations.
- Follow-the-sun model ensures 24/7 technical support coverage globally.
- Recruits high-aptitude technical staff from Europe and LATAM regions.
Cons
- Expensive rates reflect their high-level specialist technical focus.
- Not suitable for general customer service or Tier 1 query handling.
- Niche focus means they lack generalist support capabilities entirely.
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Become our partnerWhat technical support outsourcing is and how it works
Technical support outsourcing is the practice of delegating customer and product assistance to a specialized external team that handles inquiries across channels like phone, chat, and email. Providers recruit, train, and manage agents, implement tools and workflows, and operate under defined service levels and metrics.
In practice, you share escalation paths, knowledge bases, and data access so the partner can resolve issues efficiently. They mirror your brand voice, integrate with your systems, and scale staffing to demand. Reporting, QA reviews, and continuous improvement loops keep performance aligned with business goals.
Unlock the real benefits of technical support outsourcing today
Choosing technical support outsourcing can cut costs, improve response times, and deliver expert help across channels. You gain 24 by 7 coverage, scalable teams, stronger customer satisfaction, and the flexibility to grow without heavy overhead.
Boost customer satisfaction with technical support outsourcing
Unlock higher customer satisfaction with outsourced technical support services that scale with demand, control operational costs, and ensure smooth operation. Gain a dedicated team of skilled professionals who deliver timely support across preferred communication channels, offer multilingual support, and integrate with your existing tech stack. Improve customer retention through clear service level agreements, robust security measures, and consistent, outstanding service.
Cut downtime with 24 or 7 expert issue resolution across all channels
Boost customer happiness with technical support outsourcing that blends specialized expertise, scalable solutions, and seamless integration with your existing tech stack. Tap a dedicated technical support team for multi channel support, self service tools, and timely support on complex issues. Reduce operational costs while protecting customer information with robust security measures, clear service level agreements, and data security best practices.
Scale efficiently with flexible technical support outsourcing resources
Elevate customer satisfaction through technical support outsourcing that flexes with demand while lowering operational costs. Access outsourced technical support services staffed by skilled professionals who resolve complex technical issues, provide multi channel tech support, and align with your existing tech stack. Strengthen data security, accelerate response times, and maintain customers engaged with clear service level agreements and consistent outstanding service.
Elevate product adoption with proactive, data-driven tech care
Drive faster product mastery with technical support outsourcing that pairs specialized expertise with scalable solutions and clear service level agreements. Gain a dedicated team that delivers multi channel tech support, proactive monitoring, and self service options while integrating with your existing tech stack. Lower operational costs, protect customer information with robust security measures, and turn customer inquiries into lasting loyalty.
Strengthen brand loyalty through seamless post‑purchase tech care
Turn post purchase complexity into confidence with technical support outsourcing that blends outsourced tech support talent, scalable solutions, and seamless integration with your existing tech stack. Deliver timely support via preferred communication channels, multilingual coverage, and self service tools while safeguarding customer information. Reduce operational costs, speed resolution of complex issues, and elevate customer loyalty through clear service level agreements.
Every Text partner brings proven expertise, speed, customization, support, and innovation to your Text project. This collaboration de-risks your investment and often turns a good deployment into a great one. For many companies, working with a partner is the difference between just having new software and truly transforming their customer experience with Text.
How to choose the best technical support outsourcing service provider
Start by mapping your goals and budget, then vet technical support outsourcing candidates for industry expertise, robust SLAs, multilingual coverage, uptime guarantees, security certifications, scalable teams, transparent reporting, and proven client results.
Find a reliable partner for scalable, round-the-clock support and measurable results
Choose technical support outsourcing by mapping business needs, tech support needs, and service scope to a third party provider with specialized expertise and robust security measures that align with your existing tech stack and preferred communication channels. Prioritize clear service level agreements, multilingual support, scalable solutions, and seamless integration to ensure smooth operation, reduce operational costs, and keep customers engaged and happy.
Prioritize proven expertise, robust security, seamless integration, and transparent SLAs
Select a technical support outsourcing partner by aligning business needs with a service scope that matches your tech support needs, preferred communication channels, and existing tech stack while safeguarding customer information with robust security measures and clear service level agreements. Seek specialized expertise, scalable solutions, multi channel support, and seamless integration to reduce operational costs, elevate customer satisfaction, and ensure smooth operation.
Evaluate fit on culture, tooling, multilingual coverage, and outcome-focused pricing
Map your tech support needs to a service scope that complements your existing tech stack, preferred communication channels, and self service tools while confirming a dedicated team with proven technical skills and product knowledge. Verify data security, clear service level agreements, and multi channel coverage. Demand scalable solutions, fast response to high volume customer inquiries, and seamless integration to elevate customer experience and retention.
Validate performance with case studies, certifications, real-time QA, and continuous improvement
Match your business needs to a provider that mirrors your existing tech stack, preferred channels, and self service options while covering basic troubleshooting through complex issues. Confirm clear service level agreements, multilingual coverage, and data security. Weigh scalable solutions, seamless integration, and a dedicated team with strong product knowledge to trim operational costs and lift user satisfaction and loyalty.
Align on growth goals, proactive escalation, data-driven KPIs, and disaster-ready continuity
Focus selection on providers that mirror your environment, from existing tech stack and preferred communication channels to self service tools and multi channel coverage. Verify proven technical skills, product knowledge, and a dedicated team that can handle high volume customer inquiries and complex technical issues. Insist on clear service level agreements, strong data security, scalable solutions, and seamless integration to elevate customer experience and reduce costs.
By following these steps, from clarifying your needs to checking credentials to gauging interpersonal fit, you can confidently choose a Text partner who is most likely to meet or exceed your expectations.
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