.BespokeChat
Recognized expert in proactive, high-quality chat support, creator of innovative LiveChat Apps for Marketplace, and trusted LiveChat Partner in the Polish market.
About .BespokeChat
.BespokeChat is a leading LiveChat Partner in Poland and a trusted specialist in proactive, high-quality customer conversations. Since our founding, we have delivered more than one million live chats for businesses in industries where customer interaction makes the difference - from automotive dealerships guiding buyers through complex purchasing journeys to real estate developers turning interest into qualified sales opportunities.
With one foot firmly planted in the local Polish market and the other in the global LiveChat ecosystem .BespokeChat occupies a unique position:
- Experienced contact center operator with over one million chats delivered.
- Technology creator transforming proven methods into marketplace-ready apps.
- Official LiveChat partner supporting adoption and growth in Poland.
When you work with .BespokeChat, you're not just getting another vendor. You're choosing a partner who lives and breathes customer conversations - a partner who understands that every chat is an opportunity to win a customer, strengthen a relationship, and grow your business.
Chat contact center for automotive and real estate
We operate as a dedicated chat contact center for Polish customers, combining human expertise with structured processes that ensure every chat is not only answered but used to build relationships, inspire confidence, and generate real business outcomes. For us, chat is not just support - it's sales enablement. Every conversation has the potential to move a prospect closer to a decision.
Our philosophy is built on three pillars:
- Proactivity - don't wait for questions; start conversations and guide visitors.
- Quality - deliver human, empathetic, and sales-oriented answers that go beyond scripts.
- Results - treat each chat as a chance to open the door to a sale.
Turning Expertise into Tools - The Super Apps
Years of experience running professional chat operations inspired us to ask: What if every company using LiveChat could access the same tools and processes that make our contact center so effective?
The answer became Super Apps - a suite of four applications we developed and made available in the LiveChat Marketplace. These apps extend LiveChat with capabilities designed to optimize team performance, maintain quality, and maximize customer satisfaction.
Super Trainer automations - Coaching Built into the Workflow
Traditional coaching requires constant manager involvement, reminders, and manual follow-ups. But what if agents could receive guidance automatically during chats, ensuring they never miss critical steps? That's exactly what Super Trainer does.
This app provides real-time prompts and reminders to agents, nudging them to ask the right questions, confirm key details, or offer next steps. It's like having a virtual trainer whispering in your ear, reinforcing best practices without slowing down the conversation.
With Super Trainer, you can:
- Maintain consistency and quality standards across the entire team.
- Reduce the need for hands-on micromanagement.
- Coach new hires more effectively while empowering experienced agents to stay sharp.
The result? Agents deliver conversations that align with your business goals - without requiring constant supervision.
Super Vision - Your Command Center for Conversations
Managing a growing chat team can feel like flying blind without visibility. Super Vision changes that. This app gives managers and team leaders a real-time overview of all ongoing chats on a single screen. You can instantly see which agents are engaged, how conversations are progressing, and where intervention may be required.
With Super Vision, leaders can:
- Monitor chats in real time without switching tabs.
- Identify when agents need coaching or support.
- Ensure conversation quality remains consistently high.
It's like having a bird's-eye view of your entire contact center - helping you protect quality standards while empowering agents to learn and improve on the job.
Super Agent - Multitasking Without Losing the Human Touch
Top-performing agents often juggle multiple conversations simultaneously, but context switching can easily lead to mistakes or delays. Super Agent was designed for these power users, enabling them to manage several chats at once while staying fast, focused, and human.
Key advantages include:
- Streamlined interface to handle multiple chats in parallel without confusion.
- Faster response times while maintaining personalized communication.
- Tools to prevent missed opportunities, ensuring every lead gets timely attention.
Super Agent turns skilled team members into true efficiency champions, scaling productivity without compromising on customer experience.
Super Queue - Never Let Customers Wait Too Long
Long wait times can damage trust before a conversation even begins. Super Queue ensures managers always know what's happening with live chat queues in real time.
This app tracks the number of customers waiting, alerts you when thresholds are exceeded, and provides tools to react quickly - whether that means reallocating agents, prioritizing urgent cases, or setting customer expectations.
Benefits of Super Queue include:
- Preventing abandoned chats caused by excessive wait times.
- Real-time notifications that enable quick decision-making.
- The ability to keep workloads balanced across the team.
In short, Super Queue ensures that no customer is left waiting in silence, protecting both customer satisfaction and your brand reputation.
LiveChat's Official Partner in Poland
Beyond our contact center services and app development, .BespokeChat is also proud to serve as LiveChat's official partner in Poland. We manage the platform's local presence through LiveChat.pl, where we promote, support, and sell the full LiveChat product suite - including HelpDesk and ChatBot.
Our role is to ensure that companies in Poland can adopt these powerful tools with confidence, supported by local expertise, training, and promotion. Whether a business is just starting its journey with live chat or looking to scale to enterprise-level performance, we provide the guidance and resources needed to succeed.
Services
Industry expertise
Supported regions
Socials & links
Testimonials
Danielle Barclay (2 months ago)
Your product has been very good and has been helpful for us. Congratulations on creating it.
Jakub Gołębiewski (JD Kulej - Marketing Manager) (4 years ago)
.BespokeChat consultants professionally answer to our customers’ questions that appear on our websites and pass profiled contacts from people interested in new cars, used cars or services, and much more.
Robert Nowakowski (Radius Project) (4 years ago)
We see many benefits of using .BespokeChat in our day-to-day operations, by having consultants available outside of standard office hours. They can maximize the traffic of visitors to our websites. Additionally, since the beginning of our cooperation, the team has demonstrated high professionalism and knowledge of our products, which allows us to focus on our other activities.
Anna Golembska (Voyager Group) (4 years ago)
The collaboration between our companies is distinguished by efficient, seamless communication and regular contact with the Key Account Manager. The .BespokeChat company does quick and effective adjustments of service rules if needed. They are open to suggestions and new solutions, which are implemented efficiently.
Zachariasz Nercz (Novisa Development) (4 years ago)
.BespokeChat consultants are doing a great job. Thanks to them, we have accelerated the speed of our contact with potential customers. Our sales team receives more leads that are ready to buy and whose first doubts are solved directly during the chat conversation. A special feature of .BespokeChat services is also the fact that they operate outside of standard sales office working hours. I recommend it to anyone who wants to implement chat in their company, but is not ready to spend the cost of hiring their own consultants.
Monika Wiesner (ŠKODA LELLEK OPOLE - Head od Sales) (4 years ago)
Thanks to sales leads generated during the marketing campaign with.BespokeChat, we have sold three new cars within a month.
Mariusz Rysicz (Spravia - Marketing Manager) (4 years ago)
I am really positively surprised that after a year of cooperation with .BespokeChat our sales department has not presented any objection to the information provided by the .BespokeChat agents to our website customers. After several months of maintaining the high efficiency and quality of the consultants' conversations, we decided to expand our cooperation.
Mateusz Kowalczyk (Toyota Nowakowski) (4 years ago)
.BespokeChat is a reliable company. We can rely on their experience in the area of customer service. We started our cooperation two years ago and customers visiting our website immediately appreciated the fast contact and competence of agents via chat. I highly recommend them.
Andrzej Swoboda (CTE Investments) (over 8 years ago)
Challenge that every real estate is facing is to present the offer in an attractive and transparent form. Team .BespokeChat helps our prospects in reviewing our offer and at the same time, they initiate the first contact. Since the beginning of our cooperation, we have noticed around 40% increase in direct and valuable contacts per month than before implementing the chat service on our websites.
Hanna Hylińska (PCG.pl) (over 8 years ago)
Thanks to .BespokeChat daily availability, our potential customers get their chance to ask a question at almost any time of the day, 7 days a week. We value reliability, flexibility and efficient communication and in our partnership with .BespokeChat we get mutual understanding of our needs and expectations. We can recommend partnership with .BespokeChat to anyone who values optimization in customer relationship management.
Magdalena Wojtaszek (Auto-Wimar.pl) (over 8 years ago)
Implementation of chat support service with .BespokeChat has been a very simple process. Handing over the chat service to them allowed us to focus on our work while maintaining high quality communication with potential customers. All thanks to qualified team of consultants. From the beginning, the main benefit of this cooperation was delivering the possibility of customer service also outside standard business hours. This results into higher quantity of leads received and that results in sales rise.
Bartłomiej Postek (Lerni / Funmedia) (over 8 years ago)
Thanks to .BespokeChat team and their agents/consultants servicing our website, we noticed 50% growth (!) in conversion rate from potential customer to paying customer for our language courses on Lerni.us
Kinga Żebrowska (Pracuj.pl) (over 8 years ago)
Dynamic communication is required in employee-oriented business. We are implementing innovation to show the we understand the market and to reach new, potential candidates. Team .BespokeChat is great addition to our communication in Pracuj.pl and delivers high-quality support on our sub-service for employers.
