Joe Bush - Chat Expert
I help brands turn LiveChat, ChatBot and Text.com into high performing revenue and service channels through optimisation, automation, training and ongoing channel management.
Your Chat, Automation and CX Partner
I help brands turn LiveChat, ChatBot and Text.com into high performing revenue and service channels. My approach is simple - data, clarity, and an obsession with what actually moves results.
How I Help
Launch
Set your LiveChat, ChatBot, and Text foundation the right way. Best practice, tailored to your business, implemented from day one.
Optimise
Ongoing improvements that increase leads, sales and customer resolutions. No fluff, just measurable gains every month.
Coach
Train your team to excel. Clear playbooks, practical skills and coaching that gives agents the confidence to perform.
Automate
Modern ChatBot design that removes friction, reduces cost and scales support without hurting customer experience. Fully integrated across Text.com and your wider stack.
Understand
Regular reporting and insight that proves chat ROI and guides smart decisions. You’ll always know what’s working, what isn’t, and why.
Everything
Want me to take ownership? Strategy, optimisation, training, reporting and automation handled end to end - you provide the agents.
Why Work With Me
I’ve spent more than a decade building and optimising LiveChat, ChatBot and Text.com operations for brands of every size. I combine deep platform knowledge with a data driven approach that focuses entirely on outcomes.
If you want a partner who treats your chat channels like mission critical assets, this is what I do every day.
Services
Industry expertise
Supported regions
Socials & links
Testimonials
Raymo (4 years ago)
The visitor log offers what I miss as LiveChat functionality. As soon as I know who is behind a certain IP-address, I can now name them so the visitor is known each time he or she visits my website. Always prepared when a visitor calls etc. Ideal!
Elena Ernst (over 5 years ago)
This has been a great addition for our company. Our contact has been very helpful during the learning process and we have seen great results since implementing our chat feature. Would definitely recommend!
Bud Johnston (over 5 years ago)
Simple, efficient and effective. We have been using the platform for over a year now and are happy with the results. We look it it as a virtual friendly helping hand to get our customers where they want to be where we need them to be.
Igor Credali (over 7 years ago)
Great Company to work with, very proactive and open to customizing their solutions to your needs.
Faye Connell (over 7 years ago)
Deeply grateful for Live Chat and the effort they put in to look after our clients when no one else is available
Steve (over 9 years ago)
Great company and great people. They have helped train the team and get the most out of the chat system. Inbounds have increased and process has improved. The product itself is very easy to use. A brilliant service end to end.
Simon Russell (over 9 years ago)
What an amazing bunch - they took the time to get to know our product, they genuinely care. Since using the service, we've seen a rise in direct bookings. The chat agents have integrated so well that we consider them part of the team.
Laura Yates (over 9 years ago)
I can't speak highly enough of the LiveChat support and our customers regularly leave them fantastic reviews. Every team member is thorough, great to work with and always keen to offer the best service possible. Keep up the great work guys!
David Leighton (over 9 years ago)
Fantastic level of customer support. We have used LiveChat on our website now for 2 years with great success. The amount of positive customer feedback we get is fantastic. 24 hour customer service cannot be beaten. Plus it generates significant leads to our customers every day. Great work !
