Monetize AI workspace for quality customer service across front and back‑office operations

The program enables BPOs to earn recurring revenue by offering their clients Text apps implementation, optimization, and support services. These services are backed by exclusive partner benefits and training.

Qualified partners are eligible to receive leads from Text’s partner network and partner directory, helping you grow your client base with less outbound effort.

As a Text partner, you earn up to 25% lifetime commission on every client you refer or resell with your own pricing. This scalable revenue stream aligns with your clients’ success and grows without adding service delivery costs.

Yes. Using APIs or MCP, developers can pass user metadata such as account ID, plan type, and language preferences to personalize support while respecting privacy and compliance rules.

Agents can onboard in days, not weeks, thanks to Text’s simple interface, canned responses, and AI-powered Copilot. This short learning curve reduces training costs and minimizes the impact of high agent turnover — a common BPO challenge.

Definitely. Text apps are used by 35,000+ businesses, including high-growth startups and enterprise clients. You can confidently offer it to clients who demand robust features, automation, multi-channel communication, and integration with tools like Salesforce, HubSpot, or custom CRMs.

We use TLS 1.2+ for data in transit and AES-256 encryption at rest. API keys and credentials are stored securely using industry-standard key management systems.

The platform exposes logs, metrics, and performance dashboards. Partners can integrate with external monitoring systems via APIs and webhooks to track uptime, latency, and errors.

Text apps help you handle and improve a variety of metrics. Including: improving first response time, average handling time, customer satisfaction, conversion rate, net promoter score, customer lifetime value, and employee satisfaction. They also help you reduce churn and agent load.

Text offers REST and GraphQL APIs and an MCP server, SDKs for web and mobile, and webhooks for event-driven integrations. CX consulting partners can embed chat, AI agents, and analytics directly into existing apps.

Yes. The chat widget is fully customizable, from brand colors to chat behavior. Higher-tier partners can even white-label the experience, helping you deliver consistent, branded communication layers across client sites.

No. You’ll get a multi-client dashboard for easy setup and management, and your clients get 24/7 Text support. Setup is simple, with no-code installations and templates, so your team can stay focused on strategy and creativity.

Text empowers your team to deliver faster, smarter, and more consistent customer service across all channels. By improving metrics like CSAT, NPS, FCR, and SLA adherence, you can demonstrate measurable ROI to your clients — making your BPO a performance-driven growth partner they’ll want to stick with.

Yes. All customer data is processed and stored in compliance with GDPR, and HIPAA support can be enabled for clients in regulated industries such as healthcare.

Yes. Text is designed for multi-client operations, with tools to separate brands, customize chat widgets, and manage high interaction volumes without breaking SLAs. Whether you’re supporting one client or dozens, the platform scales effortlessly.

MCP standardizes how AI assistants securely access external data and tools. Exposing resources (like tickets or chats) via MCP gives AI agents contextual access without compromising security.

Unlike generic platforms, Text is built with BPO priorities in mind:

• Fast deployment across accounts
• Custom branding for each client
• AI Copilot and automation for efficiency
• Real-time analytics and SLA tracking for reporting
• Enterprise-grade compliance for security

This means you can deliver value faster and strengthen long-term client relationships.