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business process
outsourcing companies

Monetize AI workspace for quality customer service across front and back‑office operations

Join the Text BPO partnership to scale faster, deliver better customer experiences, reduce costs, and meet client expectations — all while keeping data secure and agents empowered.

Join the Text BPO partnership to scale faster, deliver better customer experiences, reduce costs, and meet client expectations — all while keeping data secure and agents empowered. 

Join Solution program

2024 Text in numbers

35K+

businesses using Text products

2B+

interactions with Text products

230M+

cases resolved during chats with AI chatbots

$4.5M+

paid out to Text partners

1M+

customers handled daily with enterprise‑ready solutions

Strategically enable clients’ efficiency and drive your revenue

Text turns lost opportunities and clunky customer service into a scalable, flexible, and fast ecosystem that meets every core need. It lets you meet SLAs and provide high-quality customer service, whether you’re focusing on front- or back-office services.

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Deliver immediate, measurable value

Quickly roll out Text across client accounts and prove ROI fast with reduced handle time, higher CSAT, and improved SLA compliance.

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Stand out as a performance‑driven growth partner

Differentiate your BPO with AI Copilot, multilingual support, and multi-client architecture. An internal knowledge hub helps agents resolve faster, scale efficiently, and drive client satisfaction.

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Grow ongoing revenue with the Text Partner Program

Showcase how every conversation contributes to client loyalty and retention, while unlocking 25% of co-selling recurring revenue.

Feature illustration

Deliver immediate, measurable value

Quickly roll out Text across client accounts and prove ROI fast with reduced handle time, higher CSAT, and improved SLA compliance.

Feature illustration

Stand out as a performance‑driven growth partner

Differentiate your BPO with AI Copilot, multilingual support, and multi-client architecture. An internal knowledge hub helps agents resolve faster, scale efficiently, and drive client satisfaction.

Feature illustration

Grow ongoing revenue with the Text Partner Program

Showcase how every conversation contributes to client loyalty and retention, while unlocking 25% of co-selling recurring revenue.

Ensure speed to value, SLA performance, and client satisfaction before your competitors do.

Join Solution program

Supporting every BPO service that drives clients’ success

Text improves the metrics that matter most, while ensuring secure, scalable, and brand-aligned customer service for every client.

front office services

Core customer engagement engine

Sales and lead generation
Technical support and helpdesk
Customer support
Retention and loyalty programs
Order management and tracking
Collections and billing inquiries
Proactive chat invitations, automation, ecommerce chat sales
AI agents, AI copilot, knowledge hub
Omnichannel hub, real-time chat, AI agents
Automatic routing rules, personalized chat experiences
Ecommerce/ERP integrations for purchases and updates in chat
Secure chat channels for payments, invoices, financial inquiries
ServicesText featuresImpact
Sales and lead generationProactive chat invitations, automation, ecommerce chat salesHigher conversion rate, increased revenue per contact
Technical support and helpdeskAI agents, AI copilot, knowledge hubFaster resolution, lower AHT, higher first contact resolution
Customer supportOmnichannel hub, real-time chat, AI agentsImproved satisfaction, higher NPS, better SLA adherence
Retention and loyalty programsAutomatic routing rules, personalized chat experiencesHigher CSAT, better NPS, improved repeat purchase rate
Order management and trackingEcommerce/ERP integrations for purchases and updates in chatIncreased FCR, higher CSAT, reduced resolution time
Collections and billing inquiriesSecure chat channels for payments, invoices, financial inquiriesLower resolution time, improved recovery rate, stronger compliance

back office services

Efficiency and integration enabler

Data entry and case management
HR and payroll support
Finance and accounting services
Research and analytics
Internal IT infrastructure support
Knowledge management and internal support
Automation, APIs, AI agents, MCP server syncing chats to CRMs/ERPs
Internal knowledge hub with AI Copilot
Secure communication channels for finance queries
Dashboards for customer behavior, SLA, and performance insights
Knowledge hub with Copilot for FAQs, troubleshooting, guided instructions
AI Copilot and knowledge hub for global teams
ServicesText featuresImpact
Data entry and case managementAutomation, APIs, AI agents, MCP server syncing chats to CRMs/ERPsReduced manual work, lower error rate, faster processing
HR and payroll supportInternal knowledge hub with AI CopilotShorter response time, higher employee satisfaction
Finance and accounting servicesSecure communication channels for finance queriesLower resolution time, better SLA adherence
Research and analyticsDashboards for customer behavior, SLA, and performance insightsMore accurate forecasts, improved reporting efficiency
Internal IT infrastructure supportKnowledge hub with Copilot for FAQs, troubleshooting, guided instructionsHigher employee productivity, faster issue resolution
Knowledge management and internal supportAI Copilot and knowledge hub for global teamsIncreased productivity, higher ESAT, shorter resolution times

New revenue stream, bundled with your expertise

Earn up to 25% recurring revenue from each license you resell or get Text services at a discount while paying for your referred clients. Bundle them into a package with your services and help your clients succeed!

Join Solution program

Secure, API-ready, and MCP-enabled environment

Deliver compliant, AI customer service that connects effortlessly with your clients' systems — no third-party tools required.

Integration

Open APIs, MCP server, SDKs, and webhooks; SSO, multi-client architecture

Performance

+99% uptime, horizontal scaling, load balancing, and latency optimization

AI automation

Conversational AI and NLP, workflow automation, and a recommendation engine

Security

GDPR and HIPAA ready, ISO 27001, role‑based access control, data encryption

Analytics

Real-time dashboards CSAT, NPS tracking, and more, custom reporting via API, predictive analytics

Success Guide

Discover BPO CX solutions, including an omnichannel support, AI Copilot, analytics, enterprise-grade security, and infrastructure.

View BPO Success Guide
BPO success guide preview

Rollout in days for operational lift and scalability

Text gives you a scalable, secure, and customizable customer service platform that empowers agents, improves client KPIs, and ensures 24/7 global reliability.

Text App AI agent active chat
Text apps overview
Text App eye catcher
Text App ticket rule configuration
Text App reports overview
Ashraf Ali, COO at ChatPandas

“Dashboard cuts hours of reporting work and gives us instant clarity, while their support team is always there when we need them — fast, precise, and reliable.”

Ashraf Ali

COO at ChatPandas

Read success story ›

2
days from kick off
to first chat

45%
missed chats reduced
in the first week

20+
h/month
saved in reporting

<1 min.
applying chat window change

Grow smarter with the Text Partner Program

Join a partner ecosystem built for business process outsourcers that want to scale. The program is designed to help you win more clients, retain them longer, and grow your recurring revenue without increasing your overhead.

Lead sharing that fuels
your client pipeline

Get matched with businesses and gain exposure to 35,000+ brands through our partner directory and referral network.

Co-marketing
opportunities

We will promote your company and expertise in webinars, case studies, and direct recommendations.

24/7 support from
our expert team

Utilize a best-in-class support team — our Text experts are there for you and your clients at all times.

Exclusive product
discounts for your clients

Offer your clients the best deals and help them save on essential tools.

Earn up to 25%
recurring revenue

Start earning a steady monthly income with every client you bring on board.

Personal onboarding
and a free account

Get knowledge, expert guidance, and a free product account to showcase your software.

Ready to power your BPO’s growth?

Join Solution program

Four steps to elevate your offering

Get to know our solution, enrich your offering with Text apps, and learn how to be there for your clients with the best help partner programs can offer.

Join Solution program

Book your onboarding session

Learn about Text apps with our experts and discover their full capabilities to meet your clients’ needs.

Claim a free product account

Use the knowledge to explore features, build use cases, run demos for clients, or showcase how seamlessly Text apps work with your services.

Offer Text that fits your offering

Integrate Text apps with your services, bundle them with other tools, resell, or recommend — you choose how to deliver value.

Grow revenue with the Text ecosystem

Use the partner directory and lead sharing to win customers and earn through consulting, implementations, maintenance, and more.

Start improving client KPIs today with Text

Get in touch

Ready to grow together? We are!

  • Free membership
  • Personal onboarding
  • Demo account
  • Lead sharing
  • Marketing material

Frequently asked questions

<p>The program enables BPOs to earn recurring revenue by offering their clients Text apps implementation, optimization, and support services. These services are backed by exclusive partner benefits and training.</p>
<p>Qualified partners are eligible to receive leads from Text’s partner network and partner directory, helping you grow your client base with less outbound effort.</p>
<p>As a Text partner, you earn up to 25% lifetime commission on every client you refer or resell with your own pricing. This scalable revenue stream aligns with your clients’ success and grows without adding service delivery costs.</p>
<p>Yes. Using APIs or MCP, developers can pass user metadata such as account ID, plan type, and language preferences to personalize support while respecting privacy and compliance rules.</p>
<p>Agents can onboard in days, not weeks, thanks to Text’s simple interface, canned responses, and AI-powered Copilot. This short learning curve reduces training costs and minimizes the impact of high agent turnover — a common BPO challenge.</p>
<p>Definitely. Text apps are used by 35,000+ businesses, including high-growth startups and enterprise clients. You can confidently offer it to clients who demand robust features, automation, multi-channel communication, and integration with tools like Salesforce, HubSpot, or custom CRMs.</p>
<p>We use TLS 1.2+ for data in transit and AES-256 encryption at rest. API keys and credentials are stored securely using industry-standard key management systems.</p>
<p>The platform exposes logs, metrics, and performance dashboards. Partners can integrate with external monitoring systems via APIs and webhooks to track uptime, latency, and errors.</p>
<p>Text apps help you handle and improve a variety of metrics. Including: improving first response time, average handling time, customer satisfaction, conversion rate, net promoter score, customer lifetime value, and employee satisfaction. They also help you reduce churn and agent load.</p>
<p>Text offers REST and GraphQL APIs and an MCP server, SDKs for web and mobile, and webhooks for event-driven integrations. CX consulting partners can embed chat, AI agents, and analytics directly into existing apps.</p>
<p>Yes. The chat widget is fully customizable, from brand colors to chat behavior. Higher-tier partners can even white-label the experience, helping you deliver consistent, branded communication layers across client sites.</p>
<p>No. You’ll get a multi-client dashboard for easy setup and management, and your clients get 24/7 Text support. Setup is simple, with no-code installations and templates, so your team can stay focused on strategy and creativity.</p>
<p>Text empowers your team to deliver faster, smarter, and more consistent customer service across all channels. By improving metrics like CSAT, NPS, FCR, and SLA adherence, you can demonstrate measurable ROI to your clients — making your BPO a performance-driven growth partner they’ll want to stick with.</p>
<p>Yes. All customer data is processed and stored in compliance with GDPR, and HIPAA support can be enabled for clients in regulated industries such as healthcare.</p>
<p>Yes. Text is designed for multi-client operations, with tools to separate brands, customize chat widgets, and manage high interaction volumes without breaking SLAs. Whether you’re supporting one client or dozens, the platform scales effortlessly.</p>
<p>MCP standardizes how AI assistants securely access external data and tools. Exposing resources (like tickets or chats) via MCP gives AI agents contextual access without compromising security.</p>
<p>Unlike generic platforms, Text is built with <strong>BPO priorities in mind:</strong></p> <ul> <li><strong>Fast deployment</strong> across accounts</li> <li><strong>Custom branding</strong> for each client</li> <li><strong>AI Copilot and automation</strong> for efficiency</li> <li><strong>Real-time analytics and SLA tracking</strong> for reporting</li> <li><strong>Enterprise-grade compliance</strong> for security</li> </ul> <br /> <p>This means you can deliver value faster and strengthen long-term client relationships.</p>

Need more info or help getting started with the Partner Program?

Visit help center ›